Return Prime:Return & Exchange
Top rated app for returns, exchange & refunds.
Rating
4.9
feedback
675
chart
#173
All reviews
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Nov. 12, 2024
Since day1 I have been using Return Prime for all our returns and exchanges. This app is super user friendly and the service is really prompt and useful. Would definitely recommend to other Shopify businesses
Nov. 7, 2024
We started using Return Prime a few months ago and has helped with customer returns. When something goes wrong I immediately ask the chat assistant and they always know what to do or help with the issue!
Nov. 5, 2024
Fast support and seamless integration, ideal for Indian brands. Cuts down on exchange and return times.
Nov. 4, 2024
Easily the best App for returns management, tons of features and customizations possible & incredible customer support
Nov. 1, 2024
What a fantastic and easy way to manage return requests. Amazing app. Love it!
June 18, 2025
We’ve used Return Prime since 2023 and initially appreciated being an early supporter during its development. However, the recent experience has been deeply frustrating and disappointing. Despite multiple written requests to pause or resolve our plan while we finalised negotiations, our account continued to be charged significant overages in two consecutive months. This occurred knowingly, even after we highlighted the issue several times. The charges continued while we were being pushed toward higher-tier plans, effectively locking us in during active discussions. While the team eventually introduced email notifications and offered credits as a gesture, this only happened after overage charges had already been applied. It felt like a reactive fix to an unfair billing process rather than a proactive merchant-first approach. Other Shopify apps we work with were far more cooperative and paused billing or issued credits immediately during similar plan misalignments. The lack of transparency, refusal to refund overages, and rigid billing approach even after admitting communication shortcomings reflect poorly on the app’s service. This is especially disappointing given our long-term loyalty and contributions toward product development and feedback. Merchants considering this app should review the usage-based pricing model carefully. What appears competitive upfront can become unexpectedly expensive, and resolving billing disputes may not be as straightforward as you’d expect from an app on the shopify platform. I have been with shopify for over a decade and never had such a bad customer experience.
Oct. 29, 2024
Shubham is amazing! He totally setup my Returnprime on my site without an issue. It took 20 minutes. The support at Returnprime is excellent. This service is worth every penny. I have tried other return services and they cost more and the service is worse. Not with Shubham at Returnprime. They are excellent. I highly recommend.
Oct. 23, 2024
Leurs équipes de support sont incroyables. Ils répondent rapidement et son proactifs. Je recommande cette application. 5 étoiles.
Oct. 18, 2024
This return request app has been a game-changer. The support team is top-notch, always responsive and helpful. We’ve been able to create effective return incentives, which have greatly reduced return rates and boosted customer retention. Highly recommend!
Oct. 15, 2024
The customer service team is amazing! They respond quickly and are always helpful.
Oct. 10, 2024
The best best best onboarding experience. One chat and I am implemented!!! Thank you to Wonder, my rep
Oct. 9, 2024
Really good, uncomplicated app, but what makes this app super, and really to further suggest is the fabolous support! Really understandable, hand in hand support is really outstanding without any question for perfect customer experience. No robots, ai but real person with real helpful support. I can only say many thanks for Hyelladi Pindar for the top support!
Oct. 7, 2024
Great support and very helpful. The app is great, exactly what we were looking for.