AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,230
chart
#1,846
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
14%
-
Less than a month
27%
-
Less than a year
26%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Many users highlighted specific support agents like Moazzam, Karan, and Aditya for their helpfulness and knowledge. Customers appreciated the quick resolution of issues and the willingness of the support team to go above and beyond to assist them. The app itself was also commended for its user-friendly interface and automation features that streamline the return process for both merchants and customers. However, there were a few negative reviews mentioning issues with pricing, lack of responsiveness, and difficulties in integration.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
I really like how easy everything feels now that the returns are centralized. It takes the guesswork out of the whole process and saves a lot of time. What really makes it stand out though is the customer service. Every time I have a question or need a hand, the team steps in with real attention and patience. It feels like they actually want to help, and that makes a huge difference.
Nov. 20, 2025
Nov. 19, 2025
Makes the return/exchange process super easy and automated and it pays for itself in retained revenue. Also customer service is exceptional!
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