AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,396
chart
#1,078
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
6%
-
Less than a month
18%
-
Less than a year
47%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising the excellent customer service and support provided by the team. Customers appreciate the quick responses and helpful assistance they received, especially from team members like Moazzam, Aditya, and Neha. The app is described as easy to set up and use, with efficient customer service that resolves issues promptly. However, there are a few negative reviews highlighting issues with billing, complicated setups, and buggy features that led to frustration for some users. Overall, the app seems to be well-received for its functionality and customer support, with a few areas that may need improvement.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 14, 2024
The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend! Thanks :)
Oct. 31, 2024
Oct. 29, 2024
Terrible support
Thank you for sharing your feedback. I apologize for the experience you encountered, as it falls short of the standard we strive to deliver to our users. We value your insights and want to ensure that your concerns are fully addressed. As part of this commitment, a member of our support team has already reached out to you by email, and we will work diligently to resolve any issues. Our goal is to make sure you feel fully satisfied with our services. Please remember that our Support Team is available 24/7, ready to assist you via live chat on your account or at [email protected] for any further questions or concerns. Warm regards, Team AfterShip
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