AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,293
chart
#989
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
10%
-
Less than a month
33%
-
Less than a year
86%
-
More than a year
53%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users praised the excellent customer service provided by the support team, particularly mentioning names like Moazzam, Aditya, and Neha. Customers appreciated the quick resolution of issues, the willingness of the support team to go above and beyond to help, and the effectiveness of screen sharing and video chat in solving problems. Additionally, users found the app easy to set up and highlighted its usefulness in managing returns efficiently. However, on the negative side, some users expressed dissatisfaction with the high cost of the app, lack of response from the support team in some cases, and issues with the app's functionality, such as misleading information and billing problems.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 5, 2025
Karan was able to solve my issue by jumping on a video chat with me. I appreciated his assistance.
May 1, 2025
This app is very expensive. $400 per month if you want the app to be usable. We cannot use this app for this reason. We reached out on chat with no response. We are choosing a new app
Hello Team GoKart, We’re sorry to hear that our pricing doesn’t align with your needs and that budget considerations are important. Many of our customers are happily using the AfterShip Essentials 60 monthly plan for $23 and we'd recommend you go for that option since only for 1-3 returns monthly. More return routing & zones are available on our higher plans considering that merchants who have higher returns will comparatively require more options to manage their returns. Our records show that our team responded promptly to your inquiry with the correct details as you requested and also emailed you the transcript of the conversation, which you will find in your registered email inbox. We are open to feedback and encourage it so that we can improve our support and services. We'd also want our customers to share unbiased details to help us help you better. We've also sent you an email as a follow-up in case you need clarity on any AfterShip Returns plan or features. Regards, Shafiq Alam
April 29, 2025
I worked with Aditya today and he helped solve all my problems with a screen share. This was amazing! Way better than chatting. I'm all set up now and happy =)
April 9, 2025
Great customer Support! Moazzam Ali was defenetly great helping us through fixing some issues we faced. Thank you so much!
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