AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,406
chart
#925
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
6%
-
Less than a month
19%
-
Less than a year
47%
-
More than a year
24%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with customers praising the helpful and efficient customer service provided by the team. Users appreciate the quick responses, personalized assistance, and willingness of the support team to go above and beyond to resolve issues. The app itself is commended for its user-friendly interface, streamlined return process, and automation options that save time for both merchants and customers. However, there are a few negative reviews highlighting issues with billing, lack of clarity in reporting, and difficulties with specific functionalities like exchange orders.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 26, 2024
10 stars for the customer service reps named Moazzam. Very helpful and quick in providing resolution! Superb!
Dec. 13, 2024
Working with Moazzam was a pleasure. He was able to assist us with our request in a timely manner
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