AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,431
chart
#1,045
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
17%
-
Less than a year
46%
-
More than a year
28%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users praised the excellent customer service provided by the support team, particularly mentioning names like Moazzam, Aditya, and Neha. Customers appreciated the quick resolution of issues, the willingness of the support team to go above and beyond to help, and the effectiveness of screen sharing and video chat in solving problems. Additionally, users found the app easy to set up and highlighted its usefulness in managing returns efficiently. However, on the negative side, some users expressed dissatisfaction with the high cost of the app, lack of response from the support team in some cases, and issues with the app's functionality, such as misleading information and billing problems.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 1, 2025
This app is very expensive. $400 per month if you want the app to be usable. We cannot use this app for this reason. We reached out on chat with no response. We are choosing a new app
April 29, 2025
I worked with Aditya today and he helped solve all my problems with a screen share. This was amazing! Way better than chatting. I'm all set up now and happy =)
April 9, 2025
Great customer Support! Moazzam Ali was defenetly great helping us through fixing some issues we faced. Thank you so much!
March 31, 2025
Told us it could do certain features, kept telling us it's possible and we kept trying to make it work. Finally they spent time with their team and realised they were giving us the wrong information. Wasted our time and energy.
Thank you for sharing your feedback, and we appreciate you taking the time to share the details with us. We have reviewed the conversation at our end, and the functionality that you’re looking for is partially being fulfilled by the Return app. We always try to improve our app based on the feedback received from our valued customers. We would like you to continue using AfterShip and build a long-lasting relationship. Please feel free to contact us if you have any questions. Regards, Team AfterShip
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