AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.6
feedback
1,224
chart
#1,286
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
14%
-
Less than a month
27%
-
Less than a year
26%
-
More than a year
25%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Many users highlighted the quick and helpful assistance they received, especially from individuals like Moazzam, Karan, and Aditya. Customers appreciated the ease of setting up the app and the streamlined return process it offers. The automated features were also mentioned as a time-saver, making returns more efficient for both the merchants and customers. However, there were a few negative reviews that mentioned issues with customer support responsiveness and concerns about pricing and functionality.
Highlights
Review RSS Feed
All reviews
Jan. 22, 2026
Arun K was very helpful on our call today. He was patient and listened to all my concerns. I didn't feel rushed. Thank you for your help!
Jan. 18, 2026
Great returns solution with strong customization and automation. The branded returns page works seamlessly with Shopify. Karan provided excellent support today — clear, professional, and very helpful throughout the setup. Highly recommended.
Jan. 8, 2026
Purnima was very helpful and patient with me. She guided me clearly on how to resolve the issue I had and was very efficient throughout the process. Thank you!
Jan. 7, 2026
Chaitali was fantastic to work with. She responded quickly and was incredibly helpful in resolving my issues. What really stood out was how detailed and clear her solutions were. She took the time to explain everything thoroughly, which made the whole process smooth and stress-free. I truly appreciate her efficiency, expertise, and willingness to help. Highly recommended.
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