AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,396
chart
#1,078
All reviews
Rating Breakdown
Review RSS Feed
March 30, 2023
Just installed it but it was quick and easy to set up. CS was helpful too! Only 4 stars because I haven't yet had customers use it.
We appreciate the time you took to provide your insightful feedback. We are happy to hear that you are satisfied with the help the customer service support team has provided. Your suggestions enable us to further improve the user-friendliness and seamlessness of the app experience in accordance with user needs. Please feel free to contact us via live chat or via email at [email protected] if you require any help with the app. We will try our best to ensure that your experience with us is worth a 5-star rating. Regards, AfterShip Returns
Feb. 25, 2023
It work very well for my needs, easy to setup. Makes it very easy for the customers to return there products.
We appreciate you taking the time and sharing your valuable feedback. We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, AfterShip Returns Team
Jan. 29, 2023
The app is good it's efficient and saves time because it provides a ton of services so I don't have to use a lot of apps. The service is good. I just think it's faster during the day. I always do work late at night and early morning so it's a bit slow but not horrible.
We appreciate you taking the time and sharing your valuable feedback. We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users. Would you be able to contact us via live chat or email ([email protected]) and share more details on your issue so we can get our developers to have this resolved as soon as possible? If you need any other assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, AfterShip Returns Team
Jan. 24, 2023
the representative helped me with my problem fast so useful. I cant speak for everyone but anytime i have a problem I will be writing them.
We appreciate you taking the time and sharing your valuable feedback. We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, AfterShip Returns Team
Jan. 13, 2023
Had some issues with the automatically generated url, but with help of chat customer support everything got resolved.
We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, AfterShip Returns Team
Dec. 4, 2022
Its a very good app although the pricing is a bit too high, and i would accept 5-8$ dollar range anythign higher is a bit crazy but this app is good, but customer service is good.
Hello, We appreciate you taking the time and sharing your valuable feedback. We always want to ensure that we are on the top list of your favorite apps and avoid issues such as pricing between our relationships. Hereby, we request you to let us know which plan you wish to opt for so we can provide you with the best discount possible. You can contact us via our live chat support or email [email protected] 24/7. We await your response. Thanks & Regards Returns Center Team
Nov. 14, 2022
Maozzam was really helpful in resolving the questions that I had around set up. The portal has all the functionality that I need and has worked really well for me so far
Thank you for your valuable feedback and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
Oct. 28, 2022
I am new to the app so I cannot give an accurate assessment yet. However customer service was prompt and helpful
Thank you for your valuable feedback. I am sorry for the trouble you faced while install it and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Neha Karadi Team Returns Center
Oct. 26, 2022
After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.
First, please accept our apology for the experience you had. It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users. We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. I regret the inconvenience caused to you. Regards, Team Returns Center
Sept. 12, 2022
For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
July 7, 2022
We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.
A warm welcome to AfterShip Returns Center family. Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can also write us an email at: [email protected] Regards, Team Returns Center
June 22, 2022
So far so good. A little confusing to configure, but support is great! They respond to chat inquiries within minutes, and are actually helpful!
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
June 6, 2022
I have the app mostly set up though we haven't actively started using it yet. I had to contact support for several things and their response and knowledge was timely and very helpful.
May 26, 2022
This app has been a life saver. It is not the most intuitive to set up and can be a bit wonky at first but once you get the hang of it, it works great .
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 18, 2022
Moazzam helped me with an issue with shipping instructions and he was very helpful. Some details needs to be able to be changed easier than they are currently and shipping is one - it's so important, fishing around to find it is frustrating. Thanks Moazzam
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Team Returns Center
May 1, 2022
fast responsive customer service. Have utilized the app as of yet but I think it will be a great addition to my website.
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. Kindly share your recommendations to make your experience excellent. Also, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team Returns Center
April 20, 2022
Have switched over from Return magic. It is similar, but i believe it works better from the customer side. we are still working out some little issues as we are new to it. ive had to ask customer support for help a few times, but they always answer very quickly, and have helped my issues. 5 star once i figure it all out.
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team Returns Center
April 13, 2022
I appreciate the quick help from customer service. So far I like the user friendliness of AfterShip Returns Center.
Thanks for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Also, we will do our best to make sure your experience with us is worth a 5-star rating Regards, Riyaz Team Returns Center
March 29, 2022
L'application est parfaite, il manque toutefois la gestion des complète des traductions et plus de choix d'intégration de transporteurs pour la génération d'étiquettes
Thanks for your kind words and suggestions. We have forwarded your suggestion to the concerned team and very soon you will notice enhanced features. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Riyaz Team Returns Center
March 9, 2022
At first I had some issues with customizing the return page with my brand name. Customer support was extremely helpful and fixed it right away. Also has a free plan which is great for start ups. I gave it 4 stars because I as transferred to 3 different reps before I was helped.
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support. I can see that you had issues while customizing your returns page, but the issue was resolved by customer support. Regarding your other issue about the free plan, we are open to suggestions and feedback. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Returns Center