AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,229
chart
#1,846
All reviews
Review RSS Feed
April 1, 2021
First off, not very professional in asking me to give 5 star review after i was asked to give my review (I put 4 star because I did not have much information in how the app works and I was then asked to delete until I got my answer on how I feel the app) I was told I can do international shipping with the free program, but I feel the customer service didn't understand my question or help me. I had to figure it out myself. The person also gave me the wrong answer to the question I asked because I tried to create a return label and it stated the free program does not support international return label, when I kept asking which program supports international return label shipping at the cheapest cost. Going to go through customer service one more time and see if my experience has changed.
Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users. We work really hard to make our app user friendly and provide a great support experience. One of the specialists will reach out to you on priority in order to assist you. Regards, Neelima
March 10, 2021
The app will not accept the user's phone number as an identifier. It insist's on user email, but too many of my users are checking out without using an email. This causes frustrated users, who email or call me, which frustrates me. It also wastes my time, instead of saving me time.
Hi, Thanks for your valuable feedback. We have already forwarded your suggestion to the concerned team. Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, Brishketu
Feb. 11, 2021
ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.
Hello, Apologies for the inconvenience caused. We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We will let you know once the issue is resolved by our developers. Best Regards, Sumit
Dec. 9, 2020
Extremely buggy! Will not open no matter how many different computers, different internet explorers, Chromes, different cell phones you use. You cannot access it from Shopify app, shopify desktop either! You get a return alert but you cannot access it. This is made by a rag tag cheap overseas company with huge time difference. This is not ready for prime time and if you want your business to suffer, install it. Very bad customer service as well
Hi, Apologies for the inconvenience caused. Give us a last opportunity to get all your issues resolved and make you a happy customer! One of the experts will reach you in order to assist with your queries. Kind regards, Mukul Saxena
Nov. 19, 2020
Is it just us or the customer support just doesn't exist with this app? Thankfully we found out how bad the support is whilst trialing. Deleting it and never looking this way again.
Hello, Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users. We work really hard to make our app user friendly and provide a great support experience. One of the specialists will reach out on priority in order to assist you. Regards, Sumit
Dec. 1, 2020
**Email notifications weren't going through to our team (kind of a big deal), still waiting on their live chat support to resolve it, going on 2.5 hours. Very disappointed in an app I really liked and have used for multiple stores.
Hello, Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users. We work really hard to make our app user friendly and provide a great support experience. One of the specialists will reach out on priority in order to assist you. Regards, Sumit
Oct. 9, 2020
To all shopify store owners: Please do not create an account there! Read through the 1-2 star ratings and you will see that a lot of people are not satisfied with the way they deal with customers. You will not get any answers. If you have problems, it takes at least a week to find a solution. The worst experience I have ever had with Shopify APPS. The support does not want to solve the problems and you get a standard text as an answer. Your profile information will not be deleted if you request it. No idea what they do with this data. Answer to Mudit: I have been working on a solution for 3 days and I have spent at least 10 hours looking for a solution to solve the problem. Because of you we can't process returns and our business suffers. You are not helping me. All you are doing is saying that you are checking. Then I get no answer and have to contact you again. Do you always treat business partners this way?
Thank you for bringing this to our attention. We’re sorry you had a bad experience. To discuss this further, we have sent you an email on your registered email address. You can always contact us at [email protected] for any queries. We are available 24X7. Kind regards, Mudit
Sept. 15, 2020
So many advertising in the app, !!! they are trying to convince you to use others products, didn't like it all
Hi there, Thanks for your valuable suggestion. The menu on the left-hand side is showcasing apps helpful to online merchants. Our team will look at the possibility of making it more compact and giving you more space to run your workflows. I am sure you will give us another opportunity to try our product. I am also dropping you a personal note via email. Best, Shahbaz
Aug. 4, 2020
Support is one of the least helpful I have ever interacted with. Do not use these guys if you are a larger business. Nothing but headache awaits you and your customers. I have attempted messaging them multiple times, and each time they give me information not pertinent to the question I am asking. Sadly, I am too far in to back out now, but if this is tied with another solution for you, pick the other one.
July 28, 2020
Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over
June 22, 2020
I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks
June 11, 2020
I am rating this a 1 star pending a reply to my emails from the app developer. Have sent two emails over the past 6 days and not a single reply. The banner at the top of my app keeps begging for feedback, so here it is. When can someone assist me and reply to my emails?
June 1, 2020
Been using the app for some years now and it was doing an amazing job. But recently they have brought a lot of changes in it and nothing is working like before. I am not even able to access the app altogether. It keeps asking to make new profile and pay them again and again! Im furious!! Totally unreliable! My customers are filling the return forms but my team can't access them! The customers are shouting at us for delaying the returns!
Dear AfterShip Returns Center user, We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately. We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern. Returns Center has introduced multi-membership that allow you to run your store with less hassle. You can invite some teammates to your organization and each member is able to log in with their own account and get access to your organization. This is where your disruption might come from. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And that’s why you’re asked to set up new profile for several times. You can subscribe a plan for multi-membership that best fits for your business. And if you don’t want any subscription, you could also allow all your teammates to log in Returns Center with the same email address. But please be aware that only one single login is allowed at the same time. As our distinguished customer, we will try our best to improve your experience with us. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
May 30, 2020
This is not advanced software and can become very expensive once you start to do any volume of returns. The overseas support not v good. They usually answer a different question or don't understand. But the WOSRT thing they have done is after 1 year of my using the app - yesterday none of my team could log-in. Without advising they added a cost per user to the system!!! I could understand if this was really advanced enterprise software - but its not. Now on top of the expensive usage charge I must pay per user seat. Awful case of trying to milk additional cash from existing users. If I could turn back time I would have picked a different provider. I will get off this app as soon as I have a space to do so. Zero stars from me.
May 28, 2020
If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.
April 22, 2020
Well, still testing the app. one thing i didn't like about the app, I was forced to write a review in order to utilize some of the app features. I cannot see the "Analytics" Page if I don't post a review :/
April 21, 2020
App preforms well, most of the time however this is no link to reach customer service. No chat bot. Their billing and upgrade billing is confusing.. again no one to help. I am searching for another app to switch to just dont want to deal with the headache of switching.
Nov. 3, 2021
Terrible support. They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
June 12, 2020
Setup is difficult. They promote to leave a review over setup which is frustrating. Will update after I figure this out.
March 3, 2020
So far, just trying to set things up. I had thought its one layer, but for a simple return you need: Returns Center After Ship Postmen Then a shipping center. Postmen doesn’t connect well with any shipping center. Returns dont work when printing labels. Customer service is only email. Now 4 emails in and having to repeat the issue, and not having a solution out of the gate. Is there a way to expedite service? Help with sales? Just on trial mode, and having horrible luck getting everything to work.