AfterShip Returns & Exchanges

March 13, 2020

Pros: Clear information, Easy to Complete, Visually appealing, link to order is very handy Cons: Cannot search or filter by item or reason, cannot resent emails, cannot change status back if needed, cannot choose or change the resolution if the customer's is not accurate, cannot add tracking info right from our end, does not show approved/rejected date and time.

Nov. 21, 2019

The app works great if the return is for a single box. We have processed hundreds of returns with this app and have been relatively satisfied overall. One challenge: If a customer has multiple boxes to return, there is no way to provide multiple shipping labels to the customer. At that point, we need to manually create electronic shipping labels and email over to the customer. This defeats the purpose of the app. Additionally, In the past month, I've seen a large volume of customers say they never received the secondary email after we've approved them for a return. At that point, there is no way for me to re-send the confirmation email (which contains the optional return label for them to print). As such, I typically need to manually save their return label and send it over to them on my own. Again, this completely defeats the purpose. It would also be nice to be able to easily change shipping label weight and dimensions for each return as we have hundreds of different size and weight packages. If you need a return solution for single, uniform boxes, this app should be great for you. If you need anything flexible or variable (or if you have customers who potentially don't receive emails from the app) then you might not be satisfied with this app.

Nov. 1, 2019

The app has been useful to assist in returns, however we often experienced difficulties opening the app to use.

Oct. 8, 2019

The application works correctly. Easy to operate and take the information to CSV. 100% recommended

Oct. 2, 2019

Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability

Sept. 27, 2019

Seems fine so far, apart from a few bugs (and outside of basically forcing you to review the product if you want to access all features).

Aug. 23, 2019

The support is one of the worst I've seen so far for a Shopify app. They seem to not be able to understand my questions. The 3 stars are for the interfaces. It looks prettier than another app that I was considering. As far as capabilities, it's just ok. I still have to do a lot of work on my end, but at least it makes the return process easier for my customers.

April 7, 2018

The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only. Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.

Jan. 10, 2018

Needs support for replacements and exchanges to be highly useful.

Oct. 18, 2017

On a basic level its a great app - it makes a streamlined process for customers to process a return on their own. However there are some missing key features that are lacking: 1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar. 2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.) 3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc. 4. The it takes you to an outside page rather than allowing it to be done within your page. Some main updates would make it a great app, as the integration was quite easy and straight forward to use. RARR Sportswear www.rarr.com

May 3, 2018

This is a great app. It’s easy to install and works wonderfully on my theme. It makes my website more professional. Check it out: www.lussocitta.com Update: I don't mind paying for the app, however this dramatic increase in price is hurting. Still trying out this new version, hopefully I don't need to delete it like others.

Sept. 22, 2017

So far the app seems to be working great! My only complaint is that when I try and preview the emails that are going to customers (this is an option in the app) it comes up blank. I have reached out to the support center @ AfterShip, but have not yet received any response....So I'm giving them 3 stars.

June 21, 2017

Good, but could be great. Needs a more seamless integration with Shopify, still feels like I'm using 2 pieces of software to do a basic return (though that may be limited by Shopify). Definitely needs, more than anything, an option to process exchanges. Needs better customization of the returns page to make it look like our branding. Has grammar/spelling errors on the front end or back end of the app. Customers are having some issues using the app and getting error messages, causing us to do some returns manually. There is no way to track the exchange of money between AfterShip and our Shopify account. And honestly, quite a few other things as well. But, it still has good potential to be very useful if these issues get address, especially if they make it so we can process exchanges!! So for now, we will keep using the app with hopes they WILL be addressed, soon! I'll come back and leave a 5-star review when that happens.

May 3, 2017

Great app but What about exchanges ? As a small business we shouldn't be focused on returning money back but instead finding the correct item for that customer. Please add an exchange feature and ill pay 9.99 a month haha

March 8, 2017

The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much