AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,392
Reviews
Chart
#251
Shopify

All reviews

5 / 5 Share
Feb. 4, 2021

Great app, use it daily for exchanges and returns. Would like a few additions to make it easier to view which items are coming back for return to notify my customers more easily.

Store Using app Total reviews Average rating
Decade Studio Almost 2 years 2 5.0
5 / 5 Share
Feb. 4, 2021

Mokul was very helpful and patient. Thank you for the amazing service!He guided me through the integrations and also on the customization of the page.

Store Using app Total reviews Average rating
Affordable Chic About 19 hours 3 5.0
5 / 5 Share
Feb. 3, 2021

Ritika was so helpful in chat! He answered all of my questions aureately and helped me get the information I needed.

Store Using app Total reviews Average rating
Jonas Paul Eyewear About 3 years 2 5.0
5 / 5 Share
Feb. 1, 2021

Love the Shopify app! Makes returns and exchanges so much easier especially once I connected the Postmen account. When a return is submitted they automatically get a return label, so that makes it a lot easier for me!

Store Using app Total reviews Average rating
JamieRose & Co. 9 months 4 5.0
5 / 5 Share
Jan. 31, 2021

great job helping our business grow and allows us to process customer returns with ease. Highly recommend.

Store Using app Total reviews Average rating
Mushie About 5 hours 7 5.0
5 / 5 Share
July 16, 2024

Moazzam Jump on call to figure out some new return polices and was very in helpful and detailed by guiding step by step.

Store Using app Total reviews Average rating
Elegatto About 4 years 5 5.0
Developer Reply

Hello, Thank you for your feedback and we always work diligently to make the user experience better. Please do let us know if you have suggestions related to Exchange or further assistance required. Regards, Sumit

5 / 5 Share
Jan. 26, 2021

We have used AfterShip for about 4 years now. We use both the tracking side and the returns side of it. It has grown with our business and made it easy for us to move up in prices. Would recommend.

Store Using app Total reviews Average rating
Boho Beach Hut About 3 years 12 5.0
5 / 5 Share
April 28, 2026

Thanks for the quick response to my technical issues . Really appreciate all the time you spent with me and quickly sending request to the tech support as well.

Store Using app Total reviews Average rating
enVy Pillow Over 5 years 1 5.0
5 / 5 Share
Jan. 26, 2021

Sumit is the best employee at the company. This app is great. It works. Does what I need it to do. Thanks folks. It is asking me to delete my review but why

Store Using app Total reviews Average rating
aestheticnoir 2 5.0
5 / 5 Share
Jan. 26, 2021

Pawan, was an amazing help to set on my website. the best customer service helped me with set by step how to set up on my website.

Store Using app Total reviews Average rating
Valabasas Denim About 1 hour 4 5.0
5 / 5 Share
Jan. 23, 2021

Customer service was a big help setting up the system. I am excited I found this company I needed to customize and make my returns seamless, I am excited to use this program in my store.

Store Using app Total reviews Average rating
WITH LOVE FROM PARADISE About 5 hours 2 5.0
5 / 5 Share
Jan. 22, 2021

Easy to use, no complaints from customers, and quick support. Helps the business run its own returns center without much prior experience to doing that. Love it!

Store Using app Total reviews Average rating
Nominal 7 months 16 4.9
5 / 5 Share
Dec. 10, 2020

This was easy to install and customer service was attentive and helpful. I look for to using it in the future.

Store Using app Total reviews Average rating
Mimi Island Designs About 2 months 5 5.0
5 / 5 Share
Dec. 10, 2020

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

Store Using app Total reviews Average rating
Latest Bedding 16 days 7 5.0
5 / 5 Share
Dec. 9, 2020

Great app so far. Customer Service, very nice and easy to help. Thank you for your help in setting everything up.

Store Using app Total reviews Average rating
Turkish T 30 days 2 5.0
5 / 5 Share
Dec. 8, 2020

Great app so far. Free and makes the website feel professional. Love it. Thank you. Very easy to download install and customize myself. I am not a web programmer.

Store Using app Total reviews Average rating
DiscountBowlingSupply.com About 5 hours 3 5.0
5 / 5 Share
Feb. 10, 2022

Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.

Store Using app Total reviews Average rating
SpotOn Over 3 years 2 5.0
Developer Reply

Hello, We are continuously working to improve the application. We will surely inform you once this feature is introduced. Regards, Mukul Saxena

5 / 5 Share
Oct. 17, 2022

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

Store Using app Total reviews Average rating
Oru Kayak Almost 4 years 3 5.0
Developer Reply

Hi there, Thanks for your valuable feedback. Let me talk to the product team here and get back to you via email updates. Best, Shahbaz

5 / 5 Share
Feb. 22, 2021

It's a good value-for-money app to automate your returns & exchanges process, which is an integral customer service activity for many online retailers.

Store Using app Total reviews Average rating
Threadheads Over 1 year 17 5.0
5 / 5 Share
Feb. 4, 2023

This app has helped us automate our return process and allow customers to easily submit return requests. Customer service is great. Wish there was more styles to customize the look of the interface. Creating a style that looks like our store would be the only reason I would consider a different app.

Store Using app Total reviews Average rating
Dutton Brown Over 3 years 9 5.0
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