AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,381
chart
#1,074
All reviews
Rating Breakdown
Review RSS Feed
May 5, 2021
I just started using this app and I found may way around it right away,. It's pretty easy and straight forward. And as soon as I had a question, there was someone to answer my questions in the chat box. It would be great if we could crop/move the hero picture of the return page when we customize it. Other than that, it's pretty good!
May 5, 2021
The customer service aspect is wonderful! I had questions & they answered immediately also using pictures to help!
May 4, 2021
This is a quality app and does everything I asked of it. If it had a bit better of a UI, it would be 5 stars. Edit: Support is amazing—fast and efficient work.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
May 4, 2021
Very straightforward to set up and use. Easy for my customers to use and sends out emails at every stage of the refund to both parties. Would defo recommend it.
May 2, 2021
Be aware. You need to pay $120 yearly for just SSL. Otherwise, your website will shows "Not secure" next to your URL. Really don't get why they charge for this. You have to pay 12 months at once for SSL. (Many other apps on Shopify does not charge for SSL). Nowhere to mention on the description also how would I want to pay 12 months at once before I even know your app is good or not?
We apologize for the inconvenience caused. We have gone through the chat transcripts and checking for the monthly plan of SSL with the concerned team. We will get back to you with an update. ReturnsCenter Team
May 1, 2021
Love the app even though it frustrated. I cannot add it to my website. It keeping putting up a different page but I still love it . Hopefully I can learn to use it soon
May 1, 2021
Super Easy to use! Free plan is great to get started and has all the features we possibly require. Will highly recommend it.
March 24, 2023
Ankush was very helpful, love the service, was very patient, really happy with it! .................
April 30, 2021
So far this app has been superb, still learning how to use it, the support is excellent. Great to have a "Returns Page" the customers can navigate themselves.
April 30, 2021
LOVE IT! I was able to set AfterShip within an hour and link it with Postmen for USPS shipping. It immediately helped me streamline my returns process / improved the customer experience. I could also easily customize the portal with my branding and images. Now I can write an SOP and hand this process over to my operations team to manage from here.
April 30, 2021
This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
April 29, 2021
I love the premise of the app, having a little bit of difficulty figuring it out but the support system is super quick!
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
April 29, 2021
AfterShip provides great customer service and were able to help me with an issue. Excited to try the app out
April 29, 2021
This is my first time adding a return center to my store and I have to say Shahvaz has helped me tremendously on getting everything started. I'm excited to implement this new feature to my store and pray it runs effectively!
April 29, 2021
Easy setup, quick response from customer support. My team is very happy to manage returns now. Before it was mess. :)
April 28, 2021
Aftership returns center has made the returns process so easy! Customers returning goods are walked through each step, keeping them happy and confident. Their fully customisable system means customers feel like they stick with Supakit throughout, and the analytics page allows us, as a business, to track customer behaviour, learn and develop. If you’re looking for an application to make returns seamless, secure and easy – this is the one you need.
April 28, 2021
We are very happy with this app, the app is good easy to use and the support is very helpful. Very happy with the app
April 27, 2021
Had a great experience getting the help I needed. This app makes things so much smoother for both myself as well as my customers
April 27, 2021
Don't waste your time with this app as a returns program if you're a Canadian company that ships and returns with USA customers. They can't figure out how to charge a Canadian credit card to buy return labels. Have wasted weeks troubleshooting with no luck.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We work really hard to make our app user-friendly and provide a great support experience. We are assigning an Executive to check and fix this issue. Please check your inbox for further proceedings. Regards, Returns Center Team.
April 27, 2021
Still setting up but good so far.......................................................................
I apologies for the inconvenience. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team