AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,476
All reviews
Review RSS Feed
Oct. 11, 2024
Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!
Oct. 8, 2024
Customer support was very helpful in resolving my issue. Overall the product has performed very well.
Oct. 8, 2024
Moazzam me ayudo a configurar mis cuentas de manera rápida y efectiva incluso se ofreció a hacer una llamada conjunta para solucionarlo y me ayudo con mi mala comprensión del ingles. Lo solucionamos y estoy muy agradecido.
Oct. 4, 2024
Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.
Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as possible, and it was never our intention to make you feel obligated to leave a review. Since you haven’t had the chance to fully explore the program yet, one of our experts has already reached out via email to schedule a screen-sharing session. During this meeting, we’ll walk you through the features of our application and address any questions or concerns you may have. We’re also open to any suggestions you might have. Your input is invaluable in helping us better understand the needs of our users, so we can continue delivering an exceptional experience. If you need further assistance while setting up the app or have questions about any feature, feel free to reach out through the live chat option in your account or email us at [email protected]. Best regards, Team AfterShip
Oct. 2, 2024
Really am loving this app and the customer service Moazzam Ali is very helpful!
Sept. 30, 2024
Moazzam was very helpful with setup, great software even better service! Thank you!
Sept. 27, 2024
Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.
Sept. 24, 2024
Customer service is great and helped us out to get us started very quickly and efficiently
Sept. 24, 2024
AfterShip Customer service was great helping me set up a complex shipping rule. Aditya was excellent and resolved the issue straight away via screen share. Really helpful and great customer service :)
Sept. 24, 2024
Aftership helped me setup my carrier and Moazzam's customer service was great.
Sept. 17, 2024
Moazzam has been very helpful and detailed on the situation that i am facing.
Sept. 17, 2024
Sept. 13, 2024
Sept. 12, 2024
Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue. Thanks so much!
Thank you for taking the time to share your feedback. We're happy to hear that Aditya was able to help with the Vesyl update and resolve the issue. We sincerely apologize that you had to speak with multiple people before reaching a solution. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Sept. 11, 2024
AfterShip has been great to work with so far. I am so happy I was able to get technical support via chat and then via Google meet. Rajat was amazing. He is very smart and knows his product well. He walked me through the steps during set up that were a little confusing to me. I am so happy I had Rajat as my technical support and help.