AfterShip Returns & Exchanges

Hello Blundstone UK Team, I understand how you feel; however, our role-based user management is standard practice across SaaS applications worldwide. This provides a better way to manage a Small to Large business without needing to share the same Admin credentials with everyone in your team to access AfterShip. You can continue to use AfterShip with a single owner account and not opt for additional seats if you prefer, and this is the reason we have the Member seats as an optional add-on to allow merchants to scale up as per their business requirements. We'll consider it as feedback and see how we can incorporate member seats in existing subscriptions. If you have any more suggestions, please visit our Ideas Portal. Regards, Shafiq Alam Team AfterShip

Hello Team GoKart, We’re sorry to hear that our pricing doesn’t align with your needs and that budget considerations are important. Many of our customers are happily using the AfterShip Essentials 60 monthly plan for $23 and we'd recommend you go for that option since only for 1-3 returns monthly. More return routing & zones are available on our higher plans considering that merchants who have higher returns will comparatively require more options to manage their returns. Our records show that our team responded promptly to your inquiry with the correct details as you requested and also emailed you the transcript of the conversation, which you will find in your registered email inbox. We are open to feedback and encourage it so that we can improve our support and services. We'd also want our customers to share unbiased details to help us help you better. We've also sent you an email as a follow-up in case you need clarity on any AfterShip Returns plan or features. Regards, Shafiq Alam

Thank you for sharing your feedback, and we appreciate you taking the time to share the details with us. We have reviewed the conversation at our end, and the functionality that you’re looking for is partially being fulfilled by the Return app. We always try to improve our app based on the feedback received from our valued customers. We would like you to continue using AfterShip and build a long-lasting relationship. Please feel free to contact us if you have any questions. Regards, Team AfterShip