AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,229
chart
#1,629
All reviews
Review RSS Feed
May 27, 2024
I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users. We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly. Please trust that we work very hard to make our app user-friendly and to provide a great support experience. Regards, Team AfterShip
May 21, 2024
Was helped by Neha from support. She was great. The app is not perfect but it's a very good budget friendly solution and the live support good.
May 18, 2024
Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.
May 8, 2024
May 5, 2024
Aditya was really helpful and supportive. She was able to dedicate the time needed to give a proper explanation.
May 2, 2024
Great support in answering technical questions we have and implementation for our specific use cases. I would recommend this app to other fashion brands looking for returns/exchanges platform for their customers.
May 1, 2024
Really great customer service, Aditya has been extremely quick, helpful and responsive when I was having issues connecting our store. 5 Star service, thank you