AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,476
All reviews
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June 3, 2024
I reached out and was able to speak with Aditya right away! There were no delays in getting support on the phone which is always wonderful to be able to speak with a live agent. Aditya was kind enough to take me through the steps to assist me and even provided me with additional links that can help mitigate us having to reach out in the future. Very thorough and kind in demeanor. Definitely appreciated and 5 STARS to their support service! :)
May 29, 2024
AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!
May 29, 2024
Their service is amazing and their customer center is very quick and helped us a lot with any queries we had! Great APP!
May 27, 2024
Got the best help ever from Aditya! He helped me resolve my issue to quickly and perfectly. I love this app and cannot speak higher of the service!
May 27, 2024
I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users. We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly. Please trust that we work very hard to make our app user-friendly and to provide a great support experience. Regards, Team AfterShip
May 18, 2024
Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.
May 8, 2024
May 5, 2024
Aditya was really helpful and supportive. She was able to dedicate the time needed to give a proper explanation.