AfterShip Returns & Exchanges
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The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend! Thanks :)
Terrible support
Thank you for sharing your feedback. I apologize for the experience you encountered, as it falls short of the standard we strive to deliver to our users. We value your insights and want to ensure that your concerns are fully addressed. As part of this commitment, a member of our support team has already reached out to you by email, and we will work diligently to resolve any issues. Our goal is to make sure you feel fully satisfied with our services. Please remember that our Support Team is available 24/7, ready to assist you via live chat on your account or at [email protected] for any further questions or concerns. Warm regards, Team AfterShip
I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us. We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app. Our team is trying to connect with you to help you at earliest. Please respond to their email. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Moazzam was so helpful with setting up the return and exchane questions that i have. Thank you.
There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!
Fast customer service provided by Karan. Thanks so much Great app with professional interface
Absolutely thrilled to work with AfterShip. Moazzam was amazing at walking me through the platform!
Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!
Customer support was very helpful in resolving my issue. Overall the product has performed very well.
Moazzam me ayudo a configurar mis cuentas de manera rápida y efectiva incluso se ofreció a hacer una llamada conjunta para solucionarlo y me ayudo con mi mala comprensión del ingles. Lo solucionamos y estoy muy agradecido.
Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.
Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as possible, and it was never our intention to make you feel obligated to leave a review. Since you haven’t had the chance to fully explore the program yet, one of our experts has already reached out via email to schedule a screen-sharing session. During this meeting, we’ll walk you through the features of our application and address any questions or concerns you may have. We’re also open to any suggestions you might have. Your input is invaluable in helping us better understand the needs of our users, so we can continue delivering an exceptional experience. If you need further assistance while setting up the app or have questions about any feature, feel free to reach out through the live chat option in your account or email us at [email protected]. Best regards, Team AfterShip
Really am loving this app and the customer service Moazzam Ali is very helpful!
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