AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,249
chart
#968
All reviews
Review RSS Feed
May 18, 2024
Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.
May 8, 2024
May 5, 2024
Aditya was really helpful and supportive. She was able to dedicate the time needed to give a proper explanation.
May 2, 2024
Great support in answering technical questions we have and implementation for our specific use cases. I would recommend this app to other fashion brands looking for returns/exchanges platform for their customers.
May 1, 2024
Really great customer service, Aditya has been extremely quick, helpful and responsive when I was having issues connecting our store. 5 Star service, thank you
April 30, 2024
Easy to use, and great customer service when I have run into questions. Neha answered my questions quickly and completely, plus shared her email for when I have questions in the future.
April 28, 2024
April 27, 2024
April 26, 2024
As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform. The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts. Overall, we have been happy with AfterShip and I would recommend giving them a try!
Thank you for your valuable feedback. We’re delighted to hear that you had a good experience with our app and customer support. We are open to suggestions please confirm the process you mentioned needs to be done manually so that we can work on that too. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
April 26, 2024
April 24, 2024
Harvinder was such a great help with resolving my issue. We hoped on a meet up chat and he helped me get my store connected. Chat support is quick and always really helpful!