AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,229
chart
#1,629
All reviews
Review RSS Feed
March 20, 2024
This time they were helpful this time in helping me to get my account back to the correct plan. It was fairly easy when they walked me through it but overall not the most user friendly.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. We have checked the details and successfully processed the refund back to your account. If you still have any issues, please feel free to contact us via the live chat option available on your account or email us at [email protected] and we will assist you with our best. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
March 6, 2024
Helpful customer service. The app helps with the management of our returns. Helps keep returns easy and organized.
March 5, 2024
March 8, 2024
Pretty easy to set up, chat associate was extremely helpful!
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance and have doubts about any feature of our app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
March 5, 2024
I was looking for a free way to create a return center on my website and there free plan was filled with all the features I needed. It is a great option for me since I only process a few returns each month. I also use a few of their other services so it was very simple to integrate into my website.
March 3, 2024
The app is pretty confusing to use, but is valuable for tracking returns. The functionality of the app is good, but it can be hard to find where to make the update you want or why something isn't working. Neha jumped on a call to walk through the setup with me, which was above and beyond my expectations.
Feb. 23, 2024
Priyansh was so helpful and explained the platform very well! Thank you so much
Feb. 22, 2024
Nalinee was more than happy to help me with all my concerns as well as following up on certain details for me. She was prompt and easy to work with. Thank you Nalinee.
Feb. 1, 2024
Jan. 31, 2024
The app is great at keeping track of valuable information to follow up with customer returns and shipping.
June 6, 2024
I got a quick response from Nalinee. :). They were very helpful with my query and guide me through the process :)