AfterShip Returns & Exchanges
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Great reactive and helpful customer support and loving all the features of Aftership can't wait to make it all live on my shop. Very easy to use and seems to be a powerful app, in particular love the way it can suggested new items to exchange instead of a refund. Recommended!
Purnima is awesome! She was able to troubleshoot my issue and solve the biggest obstacle I was facing for the past 5 days!
Thank you for your valuable feedback. We're delighted to hear that you had a good experience with our app and customer support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
The Customer Support team is very helpful, most recently helped by Aditya. Even the AI Chatbot has helped me with what I need which is great for Customer and Support team alike!
Great customer service & support !
Ankit was very helpful with my issue. Great to jump on a google meet call!
Easy setup, friendly customer service.
I am not a customer yet, but the support was wonderful. Aditya was very knowledgeable and helpful, and everything I needed was explained clearly to me.
Great customer support. Love it. Thank you Ayush!
Very helpful! Resolved issue quickly and provided useful info
Thank you for your great support!
Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt. Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.
We recently received feedback from you expressing dissatisfaction with our service, and we are truly sorry to hear about your experience. Your feedback is valuable, and we take your concerns very seriously. Please be informed that we are making the issue a high priority so that we can resolve it. We are committed to providing the best possible service to all our users, and we regret that we fell short of your expectations.
Great customer service. Moazzam was quick to respond and helped me resolve my issue.
I reached out and was able to speak with Aditya right away! There were no delays in getting support on the phone which is always wonderful to be able to speak with a live agent. Aditya was kind enough to take me through the steps to assist me and even provided me with additional links that can help mitigate us having to reach out in the future. Very thorough and kind in demeanor. Definitely appreciated and 5 STARS to their support service! :)
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