AfterShip Returns & Exchanges
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Thank you for your great support!
Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt. Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.
We recently received feedback from you expressing dissatisfaction with our service, and we are truly sorry to hear about your experience. Your feedback is valuable, and we take your concerns very seriously. Please be informed that we are making the issue a high priority so that we can resolve it. We are committed to providing the best possible service to all our users, and we regret that we fell short of your expectations.
Great customer service. Moazzam was quick to respond and helped me resolve my issue.
I reached out and was able to speak with Aditya right away! There were no delays in getting support on the phone which is always wonderful to be able to speak with a live agent. Aditya was kind enough to take me through the steps to assist me and even provided me with additional links that can help mitigate us having to reach out in the future. Very thorough and kind in demeanor. Definitely appreciated and 5 STARS to their support service! :)
AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!
Their service is amazing and their customer center is very quick and helped us a lot with any queries we had! Great APP!
amazing customer service!! Moazzam was very helpful!
Got the best help ever from Aditya! He helped me resolve my issue to quickly and perfectly. I love this app and cannot speak higher of the service!
I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users. We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly. Please trust that we work very hard to make our app user-friendly and to provide a great support experience. Regards, Team AfterShip
Support was great, thank you for helping me resolve my issue.
Neha was very helpful in helping me resolve my issue.
Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.
Neha was extremely helpful. Look forward to working with you more.
Servizio tempestivo dell'assistenza
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