AfterShip Returns & Exchanges
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AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!
Their service is amazing and their customer center is very quick and helped us a lot with any queries we had! Great APP!
amazing customer service!! Moazzam was very helpful!
Got the best help ever from Aditya! He helped me resolve my issue to quickly and perfectly. I love this app and cannot speak higher of the service!
I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users. We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly. Please trust that we work very hard to make our app user-friendly and to provide a great support experience. Regards, Team AfterShip
Support was great, thank you for helping me resolve my issue.
Neha was very helpful in helping me resolve my issue.
Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.
Neha was extremely helpful. Look forward to working with you more.
Servizio tempestivo dell'assistenza
Neha was great to work with. She was so helpful and sweet. 10 out of 10.
Aditya was really helpful and supportive. She was able to dedicate the time needed to give a proper explanation.
Neha helped me through my technical issues that I was facing promptly.
Great support in answering technical questions we have and implementation for our specific use cases. I would recommend this app to other fashion brands looking for returns/exchanges platform for their customers.
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