AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,083
All reviews
Rating Breakdown
March 14, 2021
I've worked with this app for a long time now, gets the job done in an efficient manner that is seamless for my customers.
March 12, 2021
Very good customer service. Good features and solved our returns center needs. Will continue to use.
March 11, 2021
Great to help organize any returns or exchanges. I hope they will continue to increase the fluidity and layout of the app. I would recommend anyone on shopify to add this on
March 11, 2021
Truly exceptional customer service! He hopped on a zoom call with me to do a screenshare to explain setting up my account. So helpful. Five stars.
March 11, 2021
Helped me setup everything and more! Also helped me fix my website with the actual link. Thank you!
March 11, 2021
Excelente aplicación para gestionar adecuadamente las solicitudes de devoluciones y reembolsos. Configuración muy intuitiva.
March 10, 2021
The app will not accept the user's phone number as an identifier. It insist's on user email, but too many of my users are checking out without using an email. This causes frustrated users, who email or call me, which frustrates me. It also wastes my time, instead of saving me time.
Hi, Thanks for your valuable feedback. We have already forwarded your suggestion to the concerned team. Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, Brishketu
March 10, 2021
Very easy to use and friendly interface. And fast communication with support team is plus. Recommended.
Using app
12 months
Total reviews
2
Average rating
5.0
March 10, 2021
Easily syncs with shopify store front. Provided a much needed addition to my store in accepting returns.
March 9, 2021
Thank you so much for this great design! This app is exactly what I was looking for and extremely easy to integrate. Thank you!
March 9, 2021
I really like the look of this app from the customer's standpoint but from the merchant side It doesn't make sense that the return window starts the day the order was placed It should begin once the item has been delivered because packages can take one to five business days to deliver And there is no way to delete returns, at least give the option to run tests and delete test returns
Hello, We are continuously working to improve the application. We will surely inform you once this feature is introduced. Regards, Sumit
March 8, 2021
Just started to trial Return Center along with Aftership and Postmen. Looks very promising, will continue to trial and if everything goes as planned we will definitly be investing in these awesome apps making our customers return process smooth. Great customer support as well.
March 8, 2021
This app will save you tons of time in customer service! When i had an issue customer service was quick to respond and even did a video call to help me through issues.
March 7, 2021
I used this app to upgrade my free trail from 7- 14 days. It was fast and easy. Riyaz was fast and helpful.
March 6, 2021
Awesome customer service and app. The rep was very helpful & helped me with everything I need. I am using this app for an unconventional reason but it works well with my idea. Recommend 10/10/
March 4, 2021
Great support! App works great as well! We use this app for our returns and it makes things much easier. Haven't tried their other apps yet but I'm sure they are good too!
March 3, 2021
Amazing customer service. The app isn't completely straightforward, but the team is ready to help at any time
Hi, Thank you for sharing your valuable review. Do let us know if you have any feedback or suggestions for us. Kind regards, Sumit
March 2, 2021
I enjoy the ease of use and customer service via chat. I had some difficulty with the code issues but that was solved via chat.
Feb. 27, 2021
So far so good. Just trying to make sure I am completing every step there is. Maybe a checklist would be nice.
Feb. 27, 2021
Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.