AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,146
All reviews
Rating Breakdown
Review RSS Feed
April 26, 2020
App was easy to use but would be better if I could add the find order section to my own web page like the tracking button.
April 24, 2020
helped me and my store figure out our returns page, made things a lot easier for us and our team, dont regret it
April 24, 2020
I use this app to handle my store's returns. It works very well. I wish the free plan would be expanded to at least 20 returns
Thank you for your review. We'll surely pass this feedback to our concerned team. Please let us know what we can do for you in the future.
April 23, 2020
I have only just started using this app, not sure what i think yet. But seems pretty good. Need a bit more time on it
April 23, 2020
J’ai utilisé l’application pour des retours, il fonctionne très bien, je trouve qu’il faudrait mieux expliquer les fonctionnalités
April 22, 2020
Well, still testing the app. one thing i didn't like about the app, I was forced to write a review in order to utilize some of the app features. I cannot see the "Analytics" Page if I don't post a review :/
April 22, 2020
It looks simple, easy set up and friendly experience for customers, I'll try the 14-days free trial and see how it works.
April 21, 2020
App preforms well, most of the time however this is no link to reach customer service. No chat bot. Their billing and upgrade billing is confusing.. again no one to help. I am searching for another app to switch to just dont want to deal with the headache of switching.
April 20, 2020
After ship seems easy to use. Just getting started with it. They do offer a free service that allows you to have a return minimum of 3 orders.
April 20, 2020
Needs lots of improvement. When we asked about the features we needed, the short answer was "maybe".
Sept. 26, 2023
Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.
Using app
Almost 5 years
Total reviews
3
Average rating
4.3
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
April 19, 2020
I had to move to this app form Bold returns as Bold are no longer supporting that app. The move was pretty painful and took quite a long time with back and forth's with support who take forever to answer. I've had this app for a few months and had an ongoing issue with customers not being able to access the returns portal, and finally I found the issue today. The returns portal does not have an SSL certificate meaning most browsers will not open this page. To which support tell me it will be an extra $10usd a month to add and SSL certificate to make the page safe to browse. This was not advertised anywhere in the description of the app. And I find it a joke that it becomes another cost to bare. I would recommend using a different app.
Nov. 3, 2021
Terrible support. They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
April 19, 2020
e davvero difficile da installare .........................................................................................................................................................................................................................................................
April 19, 2020
great app, support is great also the only thing I can recommend is it be a little cheaper but other than that great app thank you
April 18, 2020
The setting is pretty simple. I just started using it. I'll test it more and I'll update the review.
April 17, 2020
I'm glad I have this app to create a returns center and make it an easier process for my company. However, the process of creating the site itself and inserting the URL into your site is confusing. I had to contact Shopify Support to help me.
April 17, 2020
Good App but a Bit Expensive. I am still testing this. Let see how it goes. I have hopes that the app will be as expected.
April 17, 2020
I am testing but what it show is what the company wantslooks like it will serve for the necessities fo the company, as soon as we finish the tests we will come back and requalificate it
Sept. 7, 2021
We did not have a chance to use this app yet. The app appears to be easy to set up. The app has an area to track set up which is easy to follow. No concerns so far.