AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,146
All reviews
Rating Breakdown
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April 16, 2020
This app does not really integrate within shopify website. Rather it redirects customer to external website. It should be completely integrated within shopify website. Due to this SEO also gets negatively impacted since customer leaves our website.
April 18, 2020
Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
April 15, 2020
The description stated the free plan allows 5 returns per month. The free plan on the app itself states 3.
April 15, 2020
noch am Testen, jetzt schwer zu sagen. An sich würde ich viel meh gerne CUstomizen. Ich hoffe das kann man noch
April 15, 2020
Good and easy to use app to manage returns. Tried it for a few months now and im very happy with their app.
We are incredibly grateful that you took the time out to leave us a review.
April 15, 2020
Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.
April 15, 2020
Good app but some functionality is frozen until a review has been left... Other then that it is alright....
April 14, 2020
I'm still trying to get this app to work with my store. Sent a request for help and am not sure what I'm missing. Happy to give a better review once it works.
April 14, 2020
My problem with this service isn't the app itself, but the changes the company made without notifying clients of the changes. We could accept exchanges, and without notice they changed the features, and we weren't allowed to work with exchanges only returns. I contacted them in March, and I was told the changes were effective as of February. However, they never notified us of these changes. Our customers have had a poor experience when requesting exchanges because they are told by the website that their exchange cannot be processed. The app works fine when it works since in the past it had glitches too.
June 12, 2020
Setup is difficult. They promote to leave a review over setup which is frustrating. Will update after I figure this out.
April 13, 2020
Too early to tell as I don't have any returns yet. I use aftership happily so we thought we would try this product, too. I will let you know when we have had time to test it a bit more.
Sure. Please take your time and try the product. Let us know if you face any issues.
April 12, 2020
Es una aplicacion facil i intuitiva, no carga tu tienda porque va con enlaces a sus paneles. Y ademas si no tienes devoluciones es gratis.
April 7, 2020
This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.
Thank you for your valuable feedback. I'll make sure this gets added to our roadmap and soon you get to hear the good news.
April 7, 2020
So far so good. I think the app is important to provibe faster customer service. What i dont like it that starting from may a so called 'membership' needs to get paid 10 dollar a month per member.
April 2, 2020
Good app. I would really recommend this app to all shopify users. As a starter, this would really help build your confidence to pursue dropshipping.
March 30, 2020
Have been running this app for a couple weeks now. No issues, fairly streamlined. The only suggestion we have is to add an option for customs docs. All of our returns come back to Canada (From the US) and require custom documentation - would be helpful for the app to generate this or at least allow you to upload a second file for customs docs.
Hi there, I'll bring this to our developer's notice.
Feb. 4, 2023
This app has helped us automate our return process and allow customers to easily submit return requests. Customer service is great. Wish there was more styles to customize the look of the interface. Creating a style that looks like our store would be the only reason I would consider a different app.
March 25, 2020
Have to change my review from 5 stars to 2 stars. After trying to setup Paperless invoicing from UPS within Postmen, the staff seems lost and are all sending me the exact same copy pasted email with instructions. Yet it keeps generating an error and none of them can figure it out... Still havent heard back.
March 21, 2020
1. Would be good if this was linked to original order so shows on order page as returned. 2. Could do with a manual returns page so a return can be set up by seller for customer (So customer service can do it if customer phones up) Apart from that pretty good app
Hi there. Thank you for bringing this to our notice. I'll forward your request to our developers.
March 20, 2020
i like this app , the aftership app is very help me in my work . the aftership help me to contact with my customer