AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,383
chart
#1,047
All reviews
Rating Breakdown
Review RSS Feed
Nov. 19, 2019
We use this app - great support - thanks for making returns so easy. I would highly recommend this a
Nov. 23, 2019
Update 11/23: It was briefly fixed when it allowed me to update payment but started treating me like a stranger this morning. It behaves like I've never signed up even though I've presumably paid for the next month. I have a backlog of return requests that I can't access. My customers are angry and I feel humiliated. Support is severely lacking. It looks like this whole issue started around the same time they rolled out a bunch of updates to the app. Could someone please fix my issue??? Original post: We used this app just fine for a couple of months until my credit card needed updating. When I enter the app, it prompts me to select a plan which is all fine. When I consent to the charges I get declined and informed that I need to update my payment. When I click the update payment link, it circles me back to select a plan. There is nowhere to update my payment info. I've tried explaining this to support and they would rather assume I'm an idiot that simply can't navigate their website. I've been trying to get help from support for a week now and maybe there's a language barrier? I simply would like to update my account... make a payment and resume the service. Can someone help me resume active customer status please? I have many annoyed customers right now.
Nov. 11, 2019
i like the app it works well for me and keeps customers happy. if still think there could be some changes to make it better but i still use it. Thanks
Nov. 9, 2019
Awesome, however so hard to find out where to edit email templates that are being sent to customers. How can we edit that? :S Been trying to find it for 15 minutes now.
Nov. 1, 2019
The app has been useful to assist in returns, however we often experienced difficulties opening the app to use.
Oct. 30, 2019
Provides a great for what can be a difficult process. I look forward to using this in my store. It is much better than the returns protocol I was going to use.
Oct. 25, 2019
I really like AfterShip Returns... with the new update of 10/2019 it has improved a lot! New multilingual features and a new simple look... Attention however, on the site is written "All features included" on all plans, while in the setting Language the multilingual is given only for higher tariff plans... not good!!
June 12, 2024
Ankit answered all of my inquires today I am a happy customer
Thank you for your suggestions. We will consider your advice and continue improving our app. Stay tuned!
Oct. 23, 2019
works well to organize our exchanges but there should be a function to issue a store credit within the shopify system since they do not offer this.
Hello, thank you for your review ;) In our returns center, Shopify Plus users can issue gift card directly to customers, need to do some manual setup first. Please check this help article (https://help.returnscenter.com/hc/en-us/articles/360026209173-Shopify-Plus-merchants-How-to-refund-store-credit-by-issuing-Gift-Card-), or you can contact our support team directly (https://help.returnscenter.com/hc/en-us/requests/new). We will reach out to you very soon. Thank you for your support :)
Oct. 23, 2019
Great app!But if possible would like to be able to resend the customers their return instructions. Some customers claim they did not receive so a resend button will be great.
Hi, thank you very much for your suggestion. We will take this into consideration. More features are on the way. Stay tuned ;)
June 1, 2020
UPDATE: well now they won't let us access the app and want to charge us a per user a cost of $10/month. Will be trying to find another app that the developers are not thieves. The app performs very well and is easy to use. We would like to be able to set a different email address to send RMA requests to as that's a separate department that needs to handle them instead of the store owner. Also, if we could add notes or other details to the request/response before it's sent that would be welcome too.
Oct. 20, 2019
The app is ok just need to make better integration for return shipping labels,after ship returns are expenisve
Thank you for your suggestion. We will note it down and improve. ;)
Oct. 16, 2019
This app has simplified my return process. It's highly customizable and I am currently using it for free.
Oct. 14, 2019
Really great app! I appreciate the ease it gives to my customers to track their packages. Also very efficient.
Oct. 13, 2019
I'm leaving this review to unlock more features. Just started using the app and so far so good.I will update with 5 stars when I know this app works for me! Thank you!
Oct. 12, 2019
This is an amazing app. I love how it makes returning easy and simple for our stores' customers. Highly reccomend
Oct. 8, 2019
The application works correctly. Easy to operate and take the information to CSV. 100% recommended
Oct. 7, 2019
Seems to be helpful with returns. Using the basic plan for now and will see how things go. Would like options for the theme but will try to find our own HTML.
Oct. 6, 2019
I haven't fully tested yet, as I just recently set up my store. But I really appreciate the easy and customer-friendly use!
Oct. 2, 2019
Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability