AfterShip Returns & Exchanges

Nov. 9, 2019

Awesome, however so hard to find out where to edit email templates that are being sent to customers. How can we edit that? :S Been trying to find it for 15 minutes now.

Nov. 1, 2019

The app has been useful to assist in returns, however we often experienced difficulties opening the app to use.

Oct. 30, 2019

Provides a great for what can be a difficult process. I look forward to using this in my store. It is much better than the returns protocol I was going to use.

Oct. 25, 2019

I really like AfterShip Returns... with the new update of 10/2019 it has improved a lot! New multilingual features and a new simple look... Attention however, on the site is written "All features included" on all plans, while in the setting Language the multilingual is given only for higher tariff plans... not good!!

June 12, 2024

Ankit answered all of my inquires today I am a happy customer

Oct. 23, 2019

works well to organize our exchanges but there should be a function to issue a store credit within the shopify system since they do not offer this.

Oct. 23, 2019

Great app!But if possible would like to be able to resend the customers their return instructions. Some customers claim they did not receive so a resend button will be great.

June 1, 2020

UPDATE: well now they won't let us access the app and want to charge us a per user a cost of $10/month. Will be trying to find another app that the developers are not thieves. The app performs very well and is easy to use. We would like to be able to set a different email address to send RMA requests to as that's a separate department that needs to handle them instead of the store owner. Also, if we could add notes or other details to the request/response before it's sent that would be welcome too.

Oct. 20, 2019

The app is ok just need to make better integration for return shipping labels,after ship returns are expenisve

Oct. 16, 2019

This app has simplified my return process. It's highly customizable and I am currently using it for free.

Oct. 14, 2019

Really great app! I appreciate the ease it gives to my customers to track their packages. Also very efficient.

Oct. 13, 2019

I'm leaving this review to unlock more features. Just started using the app and so far so good.I will update with 5 stars when I know this app works for me! Thank you!

Oct. 12, 2019

This is an amazing app. I love how it makes returning easy and simple for our stores' customers. Highly reccomend

Oct. 8, 2019

The application works correctly. Easy to operate and take the information to CSV. 100% recommended

Oct. 7, 2019

Seems to be helpful with returns. Using the basic plan for now and will see how things go. Would like options for the theme but will try to find our own HTML.

Oct. 6, 2019

I haven't fully tested yet, as I just recently set up my store. But I really appreciate the easy and customer-friendly use!

Oct. 2, 2019

Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability

June 1, 2020

Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.

Sept. 28, 2019

Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla

Sept. 27, 2019

Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options