AfterShip Returns & Exchanges

June 1, 2020

Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.

Sept. 28, 2019

Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla

Sept. 27, 2019

Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options

Sept. 27, 2019

Seems fine so far, apart from a few bugs (and outside of basically forcing you to review the product if you want to access all features).

Aug. 23, 2019

The support is one of the worst I've seen so far for a Shopify app. They seem to not be able to understand my questions. The 3 stars are for the interfaces. It looks prettier than another app that I was considering. As far as capabilities, it's just ok. I still have to do a lot of work on my end, but at least it makes the return process easier for my customers.

July 10, 2019

I really need it to be dutch, or customizable to translate everything.. so a no go for me till it's possible...

May 19, 2019

Saves me a lot of time and hassle. I would really like it if your app combined the functionality of an Exchange product app as well.

March 28, 2020

like the app. keeps returns organised. but got annoying 'leave 5-star review' reminder at the top of page all the time.

Dec. 3, 2019

Update 12/3/2019: The developers reached out to me after this review to offer their support and apologize for the unhelpful responses I was getting. Since then, I have processed 10+ returns using their app and it has worked well. There are some feature changes I would like to see before I consider it a "5 star" app, but it's certainly functional and does it's core function very well. I am updating this review to 4/5 stars and would gladly give it 5 if return shipments were easier to track (and had email alerts!!). It currently takes several page refreshes to see a shipping status from USPS and that's just not acceptable. There's nothing worse than a customer sending their return and it just sitting there without the shop owner getting alerted. Original review: So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support. After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address. I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question. Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.

Dec. 16, 2018

I have no idea why this app had 844 reviews, i can only say something is really fishy. There is no way an app this weak to get this amount of reviews. They work with votes to implement a basic idea, however some votes only have 2 votes and they added them lol... We have spent over 16 hours of work just to get going and finally the thing that made us uninstall this app is the basic features that arent there and that our customers cannot respond to the automated emails. there is no way this app has 1000 customers so i dont understand how they got this amount of reviews. im thinking more like 12 people are using this app. Customer service is super slow and unresponsive. I truly believe someone in the market will come up with a really good return management system,

Dec. 31, 2018

Be careful what subscription you select, they will blindside you with overage charges- without warning! Only did a test return process, but it looks nice and clean and so do the emails. Will probably replace with a free Google Form and print the return labels from Shopify

Oct. 10, 2018

Customers are not able to access returns centre, I suspect due to no SSL cert. Zero help from support so far, just encouraged us to request a feature in the community.

Sept. 26, 2018

Great app for our business. Very helpful for making returns easier. I know our customers appreciate the convenience! We just had our first return and so far so good...

June 27, 2018

This is probably the worst app ever. Go with Bold

June 4, 2018

Really good app but not available in French so unfortunately I can't use it at all while I already use the regular Aftership order tracking app... Will change my rating when I will able to use it and test it.

May 28, 2018

They used to be so good but now they changed around there whole system and its no longer in the shopify app portal. it really suxx! I would pay for the old version! I need to delete and find something new! Thanks, Modspotter

May 26, 2018

The free version of this was great and had the price for the update been reasonable I would have gladly upgraded but their new prices are extortion. DELETED!

May 9, 2018

I loved it when it was free and I totally understand that you need to charge us to continue but you guys chose to charge so much. If you compare with other returns apps on shopify you are charging just double and providing half of their features.

May 8, 2018

Ridiculously overpriced. Free version was perfect. Just greed at that price, would have gladly paid $3-5. IF ANYONE IS READING THIS AND WANTS A REPLACEMENT: SEARCH > CLICKSIT < - FREE & MUCH BETTER.

May 4, 2018

i used to love this app but now im soo disappointed with the new update/price :(