REVIEWS.io Product Reviews App
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.7
feedback
698
chart
#1,375
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
4%
-
Less than a month
25%
-
Less than a year
48%
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More than a year
22%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Customers praise the responsiveness, helpfulness, and efficiency of the support staff, particularly mentioning team members like Jenson, Leila, and Maddox. The ease of setup and integration with Shopify is also a common theme in the reviews, with users appreciating the user-friendly interface and quick resolution of any issues. Additionally, the app's features, such as seamless integration with email providers and diverse functionalities, receive positive feedback. However, there are a few negative reviews mentioning issues with plan transitions, cancellation process, and pricing discrepancies.
Highlights
Review RSS Feed
All reviews
Dec. 12, 2025
Terrible experience for €45/month Honestly, this service is extremely disappointing for the price. You pay €45/month and in return you get a platform with basically no real support. They allow you to import reviews from other platforms only after subscribing to the €45 plan, and even then the import is done poorly, accents and special characters disappear, making everything look unprofessional. When you contact support, they tell you it can take up to 5 business days to get a reply, which is unacceptable for a paid service. The Shopify 2.0 app blocks widgets are extremely basic, you can barely change anything. They tell you that you can customize the widget however you want, but if you try to save your custom style they hand you a huge 350+ line code snippet to manually insert into your theme. I clearly have no experience touching code, and I’m certainly not going to risk breaking my site. In situations like this, they should be the ones adding the code for the customer, not the other way around. If the support team steps in quickly and actually fixes these issues, I will gladly update my review, but for now, charging €45/month for something that delivers so little value is simply not acceptable.
Dec. 10, 2025
Top customer service from Jenson. He was very helpful and got my reviews up and running very quickly. Much appreciated
Dec. 4, 2025
We’ve had a great experience with Reviews.io support team so far. Jenson supported us with exceptional attention to detail and a very fast response time. He made the setup process easy and smooth, and we truly appreciate the dedication and professionalism. Thank you for the excellent service!
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