All reviews

Rating Breakdown

  • 5
    91% (634 ratings)
  • 4
    3% (18 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (3 ratings)
  • 1
    5% (35 ratings)

Reviews with Text

  • 99% (683)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 26, 2023

Great customer service. Every time I needed something the team at reviews.io got right back to me and fixed my problem immediately.

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

We aim to please! Thank you so much for your feedback and great to see the team are looking after your needs, great to have you as a client of REVIEWs.io and be sure to jump on live chat for any assistance in discussing your account progress, features or just to pop by and say hi! ;)

5 / 5 Share

June 23, 2023

I think its best reviews tool on the market. I really like the team and the features are so good. Only thing I could criticize is the pricing of the UGC feature, which could be 40-50$ cheaper.

Using app

7 days

Total reviews

13

Average rating

5.0

Developer Reply

Its fantastic to read such amazing feedback from our clients new and existing on our solution, really great to hear and we hope your journey with us continues for years to come! Your feedback is appreciated regarding the UGC feature and I will be sure to pass this on to the correct team member for you. Any advise around your account, please do jump on live chat and the team will always be happy to help!

5 / 5 Share

June 23, 2023

Mollie was very helpful with our problem. She helped us with implementing special wishes (we didn't want some of the text on it) and really took her time. Thank you!

Store

popeia

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Mollie will be pleased you are happy with the support received! Our team really do try their best to assist and help our clients create the best opportunities for their business along the way, thank you for taking the time to feedback, it's been passed on and appreciation all round! :)

5 / 5 Share

June 22, 2023

I have tried 3 other review apps and ended up uninstalling them within a month. I installed reviews.io and was having trouble accessing all of the features. Isaac and Jake were amazing! Extremely patient, knowledgable, and able to fix in 5 minutes what I had tried to do for 2 hours. Customer Service is fantastic, looking forward to using this app and all of its features!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

3! Apps, well we are so very pleased you came to us and that our fantastic support team were on hand to help you set up, we are biased of course but the support team really are great and always on hand to give the best possible service they can. I have passed your name drops onto Isaac and Jake as its always lovely to see the team hear the recognition for looking after our clients! We are always here to help and looking forward to seeing your journey with REVIEWS.io develop!

5 / 5 Share

June 22, 2023

Great first experience today at Review.io with Vilash & Callum - talked me through the process of onboarding and callum helped get the widgets in place - highly recommended

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2023

100% the best review platform out there for integrations and UGC etc, unbelievable customer service to, just spent an hour on chat with Adam and he got everything up and running for us in no time

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

June 21, 2023

always helpful customer service! app is great and easy to use / setup. customer service is almost always avail

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 21, 2023

Support always there and my problems get solved straight away! I feel happy knowing there service is a few clicks away

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 20, 2023

I have just started on Reviews.io but so far I am impressed with their support and service. Thank you!

Using app

6 days

Total reviews

12

Average rating

5.0

5 / 5 Share

June 19, 2023

The app is easy to use and very intuitive. The support is always happy to help and problems can be solved within minutes.

Store

Lotao

Using app

11 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 16, 2023

Maddox was really helpful and quickly dealt with our issue quickly and professionally. Always a great service.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 15, 2023

I've been using this app for 2 months now on the free plan. It was okay to install everything following the instructions on the dashboard. The Customer Service is superb! I've spoken to them twice, and my issue was solved straight away! Highly recommend!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2023

Great service from the support team at reviews.io. Each time I've needed some assistance the team have been very responsive and have resolved the issue quickly and efficiently. Highly recommend.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 14, 2023

Easy to use app, when something needed the support replies within minutes. Very appreciated. I can only recommend.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2023

Great tool for collection reviews and showing them in Google Search! Same Features but 1/2 price than other tools like trustpilot or trusted shops.

Using app

About 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

June 14, 2023

Legendary assistance as always, quick and friendly solutions every time. Thanks guys, it's a pleasure working with you! <3

Using app

Almost 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

June 14, 2023

So far it has been a week since we have moved from JudgeMe to reviews.io and I say there is no turning back. Incredible customer services with quick responses, a ton of features not found elsewhere on the Shopify platform. We're using things from creating your own custom surveys, Klaviyo integration, company & product reviews, google review stars (which is fantastic!). Also there's full library of widgets that can be easily inserted throughout your theme, and for anyone on Shopify 2.0, you'll understand. Big shoutout to the whole team, we're looking forward on working with you folks, keep up the good work!

Using app

8 days

Total reviews

5

Average rating

5.0

Developer Reply

Wow, wow, wow! Thank you for being a REVIEWS.io new customer with such positive feedback! We look forward to you being a customer with us for many years to come and is fantastic to hear you are using the features mentioned, I have no doubt you will enjoy the solution and all the benefits of creating a great strategy around our platform features. The team really appreciates your fabulous feedback. Welcome to the REVIEWS.io family!

5 / 5 Share

June 13, 2023

Amazing tool, great customer service Always releasing new features We love it and use it everyday Helps us to improve conversion

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 9, 2023

I really enjoy working in the platform. It's one of those tabs I always keep open. One of the reasons we chose this app is due to the flexible nature of the widgets. I can put them anywhere and I especially love the zendesk & UGC bult on. Those were must haves!

Store

Colugo

Using app

About 2 months

Total reviews

2

Average rating

4.0

5 / 5 Share

June 9, 2023

Daniel was super helpful when i had issues with pulling in tagged reviews. He went above and beyond to get them working in a couple of places for me.

Using app

About 2 years

Total reviews

2

Average rating

5.0