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Paul was quick at answering my questions and provided friendly support and advice. I am looking looking forward to seeing our engagement with our customers grow using this app.
We're thrilled that we were able to provide you with prompt and friendly support and advice. We're also excited to hear that you're looking forward to seeing your engagement with your customers grow using our app. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Best regards, Kevin
I just dealt with Paul from Rivo, he was quick and efficient and gave me a couple of extra tips that will help me out. Thank you!
Thanks so much for 5-stars! 🌟 We're so pleased that you like our support! Your review means the world to us, and are always happy to help in any way we can and are available anytime. All the best, Kevin
So far this app has been quick and easy to use. I was on a support chat to unlock custom css (for free) and Abbie was super helpful and a joy to work with. She was eager to help without being overwhelming or uncomfortable. I loved working with her for the short time we chatted.
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin
i was so happy to find an app that provides discount popups that you can edit yourself. also, their customer service is really good. knowledgeable, professional and timely. so far, so good. :)
We're thrilled you are happy using our app and are also delighted that you had a positive experience with our customer service. We take pride in providing excellent support, and it's always great to receive feedback that we're delivering on that promise. If you have any further questions or feedback, please don't hesitate to reach out to us. Best regards, Kevin
Just PERFECT !!! I was a pleasure to have some advise from you! Very good energy. All the information were very clear.
Awesome! Thank you so much for the 5-stars and wonderful feedback! Cheers, Kevin
Pete is great - quick replies and really great customer service. I recommend this app for sure! Thank you.
Thank you so much for the amazing 5-star review! Means the world to us, and we are here for you anytime. 😊 Cheers, Kevin
Very easy to use and set-up! Customer service was on point as well, Paul was a big help when trying to remove the 'Powered by Rivo" label!!!
We strive to make the setup process as easy and painless as possible, and we're glad to hear that we were successful in your case. Thank you for choosing our app and for sharing your feedback with us! Cheers, Kevin
As a new customer, Jel provided the most fantastic support. She made me feel like the most important person she had helped all day. As a small independent retailer, there is only one person managing everything - so to get personalised help is a godsend! And the pop up will hopefully help us build our database!
We are thrilled that we've provided you with fantastic support and personalized assistance. It's always rewarding for us to hear that we have been able to make a positive impact on our customers, especially small independent retailers like yours. We are glad that our app will help you build your database, and we hope our services will continue to meet your needs. Thank you for choosing us, and please let us know if you need any further assistance. Best wishes, Kevin
Arianne provided excellent support. She helped me enable the popup and test it to be sure it would work alongside my other discounts app.
Your satisfaction is our top priority, so it's wonderful to hear that we're delivering on that. If there's anything else we can do to help, please don't hesitate to reach out. All the best, Kevin
Excellent app and chat support service. Personalization makes the experience so much better. Thanks for everything Adriane
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin
Paul was an amazing help! He helped me solve all the issues with the app. The only thing that would make this a 5 star review is if the app came working 100% ie. -Pop up should be centered to the website -Icon upload should use PNGs -Custom CSS should be default unlocked. It feels like these things were intentionally broken to make you contact support and give them a 5 star review.
Thank you for taking the time to share your experience with us! We appreciate your feedback regarding the app's functionality, and we apologize for any inconvenience that you may have experienced. Regarding your concerns about intentionally breaking the app, we can assure you that this is not the case. Our team strives to provide the best possible product and customer service to our users, and we take all feedback seriously to improve our services. Thank you again for choosing our product, and please don't hesitate to reach out to us if you have any further concerns or feedback. Best regards, Kevin
Ahh really great, I was able to get quick help in any doubt I have. A really great support, the app works great, is very easy to use and really amazing. Abbie was helping along the way and was very nice and patient. I really love it!
Your feedback is incredibly helpful and encouraging. We're thrilled to hear that you're satisfied with our services, and we're committed to maintaining the high standards you've come to expect from us. Thank you for your choosing us! Best wishes, Kevin ✨
Great app. And great service from Arianne, she help me solve all the issue in very fast speed. 5 stars for this app and 5 stars for the great service of Arianne.
So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
I could not be happier with this free app. It is simple to use and does exactly what I need. The customer service is amazing, Paul was super helpful. Can't recommend Rivo highly enough :)
We're delighted that our app met your needs and was simple to use. We designed our app to be user-friendly and intuitive, so it's great to know that we achieved that goal. Our team is dedicated to providing exceptional service and support to our users, and we're glad to hear that we were able to help you. We appreciate your recommendation of our company and thank you for choosing us! All the best, Kevin
Easy to setup and get going, and the support Arianne gave was fast, very helpful, and extremely pleasant!
We're glad to hear that the setup process was quick and easy for you! Thank you for taking the time to share your positive experience with us. Cheers, Kevin
We have not began to use the app in store yet as we have been working on the kinks. The customer service we received today was wonderful. Jel was so so helpful and answered all of our questions we had. She also is a mind reader and suggested a couple of other add on apps that we have been talking about looking into and getting started. I can not wait to check out her recommendations.
We're pleased to hear that we were able to answer all of your questions and suggested additional apps that may be helpful for your business. We're glad to have been able to provide you with excellent customer service, and we hope that our app will meet your expectations once you begin using it in your store. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Kevin
More stars needed for the service provided by Arianne this morning. I'm very new to all things e-commerce and she helped me with things I didn't even know I needed help with to make my site easier to navigate for my customers. Thanks for the help and support!
Paul was very helpful and provided fast and friendly service! I'm impressed to have this available for free!
Thank you so much for the amazing 5-star review! Means the world to us, and we are here for you anytime. 😊 Cheers, Kevin
abbie the lady who helped me was very nice and kind , very helpful
It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin
Their customer support is lightning-fast. Paul helped me add a Custom CSS feature and code to my store. I Highly recommend this App.
It's great to hear that we were able to provide you with fast and knowledgeable assistance. Thank you for the 5-star feedback and for recommending us! 🌟 Much appreciated, Kevin
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