TYDAL Popups ‑ Email Pop ups
TYDAL Email Popups - Build your email list
Rating
5.0
feedback
4,634
chart
#981
All reviews
Rating Breakdown
Review RSS Feed
July 20, 2023
This was so easy. I customized and put up a pop-up on our website in 10 minutes. So simple. Love it!
Thank you for sharing your experience! 😊 We're thrilled to hear that setting up the pop-up on your website was a breeze for you 🎉 Thank you for choosing Rivo. - Lea & Rivo Team
July 20, 2023
So far so good. My popup needs are pretty basic right now, and this does the trick. Support was super quick the moment I hopped on the chat, which was nice, too.
So glad to hear that our app is meeting your needs! 🎉 We always strive to provide quick and helpful support - we're here for you! Thank you for sharing your experience! 💙 - Lea & Rivo Team
July 21, 2023
First and foremost, Arianne (customer support) was amazing and extremely helpful. I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app. This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer. They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails. Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.
Hey there, James here from Rivo. Just caught up on your conversation with Arianne from Support. We don't have email sending built in natively, but there's a way to do it with Shopify Flow, as outlined here, but it does require a workaround: https://feedback.rivo.io/marketing/p/integration-with-shopify-email-automations Let's solve this together. Can you schedule some time with me next week and we'll set this up personally for you? https://calendly.com/james-rivo/30 Cheers, James
July 20, 2023
Great Customer Service experience in the live chat. Popup works well with no bugs! Mica helped me in the live chat and made sure I was completely satisfied with their service providing extra just to help us out.
So glad you had an awesome experience! 🎉 Thanks a bunch for sharing your feedback, we really appreciate it! 😊 - Lea & Rivo Team
July 19, 2023
Jel was very helpful and lovely! She added additional tips to help boost your store! Wonderful customer service!
Thanks for the awesome review! 😊 We love going the extra mile to provide tips to boost your store. We're glad you had a wonderful experience with our team! - Lea & Rivo Team
July 19, 2023
Nice App and supportive team. Quick response time and they really know what thet a doing. Keep it up.
Using app
29 minutes
Total reviews
1
Average rating
5.0
Thanks a bunch for your kind words on our app and our team! 🙌 We're thrilled you had a great experience with us. 😊 We're here to help whenever you need it. - Lea & Rivo Team
July 19, 2023
I'm having a great day today. After I done my popup setup for my store. when I send out a question. Boom!!! a help just come up in just less than a minute. Pete guide me through the process and he did a great works. Very attentive and unbelievable service. Legend!!!
Thanks for the awesome review! 🙌🏼 We're thrilled you found our support team to be quick and helpful. We're here for you whenever you need us. - Lea & Rivo Team
July 18, 2023
Very good app. This is so useful! their service is quick and good! this is free, it's better than some paid apps, really recommended!
So glad you're loving our app! 🙌 It's awesome to hear that you find it useful. We appreciate your recommendation! Thanks a bunch for your kind words! 🎉 - Lea & Rivo Team
July 18, 2023
Great! I got stuck with something but the team immediately helped me to fix my issue. Great work guys. keep it up.
So glad to hear that you had a great experience with us! 😊 It's awesome to know that our team was able to quickly help you out. We truly appreciate your support and kind words. - Lea & Rivo Team
July 18, 2023
fast response and great help, feedback friendly, nice service team! Expecting further styles and functions.
Thanks a lot for your awesome review! 😊 So glad to hear our support team were helpful! We truly appreciate your feedback, and our team is happy to assist you anytime. - Lea & Rivo Team
July 17, 2023
Arianne was amazing! Best customer service i've had with any app yet! She was pleasent to talk to and very helpful. Thank you!
Thank you so much for your kind words! We're thrilled to hear that our team provided you with great support! We really appreciate your feedback and we're here for you whenever you need us! 💙 - Lea & Rivo Team
July 17, 2023
Arianne helped me a lot, and besides, she also helped me how to optimize. I am extremely grateful to him for helping me and making time for me!
Thanks a lot for your kind words! 🙌 We're thrilled to hear that our team was able to assist you efficiently. It's our pleasure to be of service to you anytime! We appreciate your feedback. - Lea & Rivo Team
July 16, 2023
Incredible support! SO helpful and honest, blown away by how nice and responsive the support team was. Shoutout to Paul!
Thank you so much for sharing your experience with our support team! We're thrilled that we could be helpful. We appreciate your kind words and are always here to assist you. 👍 - Lea & Rivo Team
July 16, 2023
Great application, customizable and the staff il always here to help for free. Definitely recommending this application.
We're thrilled to hear you're enjoying our app! 🙌 Our team is always here to lend a hand. Thanks for recommending us! - Lea & Rivo Team
July 16, 2023
their service is amazing and it is absolutely free! they removed the powered by rio watermark for free also their verification process is easy they always reply very cheerful people
So glad you had an amazing experience with our support! 🙌🏼 We love helping out and making things easier for you. Thanks for the feedback! - Lea & Rivo Team
July 14, 2023
GREAT APP VERY EASY TO SET UP. BUT IT HAS BUGS WHEN COLLECTING EMAILS. I AM TESTING THE APP PERSONALLY BY PUTTING MY OWN EMAIL AND IT RESPONDS AS INVALID EMAIL, TRY AGAIN
Hi Andrea, Lea here from Rivo. Thank you for bringing this to our attention. I've sent you an email to dive deeper into the issue and find a solution. We're dedicated to getting this all sorted out with you, so please don't hesitate to reply to the email thread or contact me directly at [email protected]. We look forward to your response!
July 14, 2023
Jel was great to work with, she helped me through my set up process and even corrected and added features I didnt know about. Thanks Jel!
So glad you had a fantastic experience with our team! Thanks a lot for sharing your kind words. If you have any more questions or need further assistance, feel free to reach out anytime. 👍 - Lea & Rivo Team
July 14, 2023
Very helpful in getting everything set up. I'm sure it will be helpful.
So glad to hear you found our support helpful! 😄 We're here to make sure you have a smooth experience. If you need anything else, feel free to reach out anytime. - Lea & Rivo Team
July 14, 2023
I got this app today and loved the ease of use and navigation. Very beginner-friendly to set up. I would recommend this app because of the excellent customer service delivered by Abbie. This assures me that my problem would be resolved quickly whenever I face any challenge with RIVO Apps. The prompt response to my inquiry was amazing. My concerns were resolved in the call. Other solutions that could help my website were suggested. The tone and the mood of the conversation were very friendly and supportive. It felt like walking to a physical office and being helped by an expert. Kudos to Abbie for the extraordinary customer experience. You are the best. Thanks.
Thank you so much for your feedback! So glad to know that you loved our app. 🙌 We appreciate your recommendation and are always here to help you with any challenges. - Lea & Rivo Team
July 13, 2023
The Rivo app is outstanding for personalized Pop ups. Their customer support is even better. Abbie went out of her way to help me with some other things on my site. Truly fantastic to see people like Abbie are still out there!
Thanks so much for your kind review! We're thrilled to hear that you love our app. Our team is always ready to go the extra mile to help out. We appreciate the kind words and are here for anything else you need! 🙌 - Lea & Rivo Team