TYDAL Popups ‑ Email Pop ups
TYDAL Email Popups - Build your email list
Rating
5.0
feedback
4,634
chart
#105
All reviews
Rating Breakdown
Review RSS Feed
July 4, 2023
I got help right away from the chat box when I needed it. Very helpful and friendly service. Thanks so much.
So glad we could assist you when you needed it! 😊 Our team always aims to provide helpful and genuine support. Thanks a bunch for your kind words! 😊 - Lea & Rivo Team
July 4, 2023
Pete was really helpful and really quick to help with the installation. Really good customer service and so quick! Thanks very much!
It was our pleasure assisting you with the setup! 👍 Your kind words mean a lot to us. Let us know if you need anything else. Have a fantastic day! 😊
July 3, 2023
Paul was a great help with everything I needed done. 10/10 would use their service in the the future!
Thanks a bunch for the amazing review! It was awesome being able to help you out, and we're glad everything turned out well. Looking forward to assisting you again in the future! 🙌 - Lea & Rivo Team
July 3, 2023
Great customer support experience with a quick and immediate response. Always impressed with Rivo's apps.
So glad to hear that you had an awesome experience with us! Our team is always here to help, Let us know if there's anything else we can do for you! 👍 - Lea & Rivo Team
July 3, 2023
The support with Jel was amazing. She put a lot of time and effort in helping finding solutions to my problems. I would always recommend to get in touch with the Rivo customer service! Thanks a lot Jel :)
Thanks for the kind words, it means a lot! ❤️ We always strive to go above and beyond to assist our customer. Don't hesitate to reach out again if you need any more help. We're here for you! 👍 - Lea & Rivo Team
July 3, 2023
good one love to use it, i use it for my crystal making website, it works very well. my customers love it as well
Thanks for the awesome review! So glad to hear that you love using our app and it's working well for your store. We're here to assist whenever you need help! - Lea, Rivo Support Manager
July 2, 2023
Great app (easy of use and customization) and amazing support chat! Paul was awesome and helped me enabling custom CSS ofr my site pop up. Super easy, super friendly!
Thanks for the kind words! Happy to hear you found our app easy to use and customize. We're glad our team could help with custom CSS. Feel free to reach out if you need anything else! 👍 - Lea, Rivo Support Manager
July 2, 2023
Mica was very helpful. She also suggested additional updates that I should do to my website to make more personalized.
Thank you so much for your kind words and feedback. We're thrilled to hear that our team was able to assist and provide helpful suggestions! We appreciate your support and are always here to help you out! 😊 - Lea, Rivo Support Manager
July 2, 2023
Customer Service is amazing! They are there when you need them. This app provides great pop ups. Just what I had expected. 10/10 recommend!
Thank you so much for your kind words! Glad to hear you're enjoying the app as well our support. Your recommendation means a lot! 🎉 - Lea, Rivo Support Manager
July 1, 2023
jel gave me a good experience I recently had the pleasure of experiencing an outstanding level of service through an incredible app, and I cannot express my enthusiasm enough! From the moment I downloaded it, this app has consistently exceeded my expectations, providing an unparalleled level of convenience, efficiency, and support.
Thank you so much for sharing your feedback! It's great to hear you had such a great experience with our app. We're always here to provide you with support you need 🎉 - Lea, Rivo Support Manager
July 1, 2023
Yet to use Pop ups but the customer service executive is very friendly, helpful and provided good inputs.
Thanks for sharing your experience. It's great to hear our support team was able to provide some valuable insights. We're here to assist whenever you need help! 😊 - Lea, Rivo Support Manager
June 30, 2023
amazing app and very helpful! easy to use and its very good app for a beginner store owner. The support service is also great they help me and guide throw installation and they gave me amazing tips for the app. Thank you!
Thanks for the awesome feedback! We're thrilled to hear that our app has been helpful for you. Our support team is always here to assist you in getting the most of the app. It's our pleasure to be of service. 😄 - Lea, Rivo Support Manager
June 29, 2023
abbie was super awesome and helpful love that they actually help! it was really nice to see that theres actual help on this app
Thanks so much for the kind words! We're thrilled you found the help you needed on our app. Don't hesitate to reach out if you need anything else! 🙌 - Lea, Rivo Support Manager
June 29, 2023
I started messaging with Abbie because I wanted to unlock the CSS for my new popup, and I left with more information than I even knew I needed. She was friendly and extremely helpful, and very quick to reply. Definitely a five star customer service experience!
Thanks so much for your awesome feedback! So glad our team could provide you with helpful info and excellent support. We're here to assist in any way we can! - Lea, Rivo Support Manager
June 29, 2023
Abbie was extremely helpful and fast with everything. She even went out of her way to help me with things I never even asked for. 5 stars for
Thanks so much for your awesome review! Our goal is to go the extra mile to assist and provide top-notch support. We appreciate your feedback! - Lea, Rivo Support Manager
June 29, 2023
Just installed but seems very user friendly, chatted to MICA very helpful made good suggestions and didn't take long to add css option thanks you MICA
Thanks for the awesome feedback! So glad to hear that you found our app user-friendly. Our team is always here to help, and we're thrilled you found our suggestions useful. Enjoy exploring the app! Cheers! - Lea, Rivo Support Manager
June 28, 2023
Paul did a fantastic job designing my pop-up for me, he went above and beyond to make sure it looked just the way I want.
Thanks for the awesome feedback! We're thrilled to hear that our support team was able to help with your pop-up design, going the extra mile to make it great. We're always here to help! 🎉 - Lea, Rivo Support Manager
June 28, 2023
A free neat way to gain subscribers. Paul helped us set up the app was very professional and prompt in handling my requests. Good customer service!
Thank you so much for the lovely review! We're happy to hear that you found our app useful and was satisfied with our team's support. Your satisfaction is our top priority, so don't hesitate to reach out if you need anything else!🌟 - Lea, Rivo Support Manager
June 28, 2023
Jel was *very* friendly & also helpful (two distinct things, as you know!). Two thumbs up for her! As for the app, I'm a bit disappointed to find I have to bust out the (nearly non-existent) CSS skills in order to have some of the customization that's built in to other Shopify popup apps. Then again, beggars can't be choosers (when using free tools, no less!)...so there's that! (C:
Thank you for sharing your feedback on the app. We value your insights and want to let you know that we are constantly working on making improvements to enhance your experience. In addition, we have a lot of helpful CSS tips available on our help site at this link: https://help.rivo.io/en/collections/3690708-customizing-the-popup-using-css Please feel free to reach out if there is anything else we can do to further enhance your experience. We're here to help! Cheers, Lea
June 28, 2023
Arianne was super helpful and ensured all of my questions were answered! Fast and efficient service, would highly recommend this app based on customer service alone!
Thanks for the kind words! 🙌 It's great to hear that you had a fast and efficient experience with us. We appreciate the recommendation! ✨ - Lea, Rivo Support Manager