All reviews

Rating Breakdown

  • 5
    98% (1,890 ratings)
  • 4
    2% (40 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (5 ratings)

Reviews with Text

  • 99% (1,920)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 5, 2022

The customer support is very good. I just got it installed very quickly with the help of Therese and my experience so far is impressive.

Using app

37 minutes

Total reviews

10

Average rating

4.3

Developer Reply

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin

5 / 5 Share

Dec. 5, 2022

Schneller, netter und hilfreicher Support, kann ich nur an alle anderen Shopify-User weiterempfehlen.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank für die positive Bewertung und dass Sie uns der Shopify-Community weiterempfehlen! 🙌 Beste Grüße, Kevin

5 / 5 Share

Dec. 5, 2022

Fantastic customer service and the support is incredible. Best app I have ever used just because of the support team! Paul is second to none!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

We're so excited that you love our app and customer service! Your praise in your 5-Star review is very much appreciated! 🙌 Thanks, Kevin

5 / 5 Share

Dec. 4, 2022

First off, GOSH theyre FAST!!! Paul was so lovely and literally answered all my questions in the matter of 3 mins. Not to mention he works even faster than he answers which is like super fast lol The app is new to my site so i'm hoping I continue to love it but so far so good! very excited to work with them. Thank you guys!

Using app

41 minutes

Total reviews

3

Average rating

5.0

Developer Reply

You are amazing! 🤩 Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

5 / 5 Share

Dec. 4, 2022

So far so good! I just wanted a simple pop-up for a discount on my site. This app was super easy to install. Pete responded to me quickly when I had a question. He went above and beyond to help me and was so kind! Very good experience.

Store

EARTHY

Using app

26 minutes

Total reviews

3

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! ✨ Best wishes, Kevin

5 / 5 Share

Dec. 3, 2022

Set up was so easy and intuitive, and within minutes we had our first sale using the opt-in popup code! Thank you!

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Wonderful! Thank you for the 5-stars! 🌟 Cheers, Kevin

5 / 5 Share

Dec. 3, 2022

This is a Nice App and easy to customize. Use your theme’s color combination and get the app working in a few minutes. Added to this is the amazing customer service. Mica rocks

Store

Trenpa

Using app

35 minutes

Total reviews

4

Average rating

5.0

Developer Reply

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

5 / 5 Share

Dec. 3, 2022

Mica, was very great!! best customer service ever. she went above and beyond to help me out. the entire app is amazing.

Store

zoshmfg

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Much appreciated, Kevin

5 / 5 Share

Dec. 3, 2022

Great customer service from Abbie! She even gave me a great suggestion/tip on my website! She went above and beyond the service requested. Thank you Abbie!

Store

Kiko

Using app

15 minutes

Total reviews

4

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 🙌 All the best, Kevin

5 / 5 Share

Dec. 2, 2022

Super easy to use and Lance in Customer support was super helpful with the questions I had. Very easy to add to your website.

Using app

23 minutes

Total reviews

3

Average rating

5.0

Developer Reply

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. Much appreciated, Kevin

5 / 5 Share

Dec. 2, 2022

awesome customer service with great personality . was very helpful and fast ............................

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-stars! 🌟 Cheers, Kevin

5 / 5 Share

Dec. 2, 2022

Pete was awesome! Very informative but not clingy. He gave excellent product knowledge and understanding of my needs as a business owner.

Using app

18 minutes

Total reviews

3

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our customer service! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

4 / 5 Share

Dec. 2, 2022

I haven't used it yet but customer service was great. Thanks so much to Jel for all the help she gave.

Using app

15 minutes

Total reviews

1

Average rating

4.0

Developer Reply

Hi Sacred Tree Shop team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you! Best wishes, Kevin

5 / 5 Share

Dec. 5, 2022

Yaci's help was quick and to the point, she also gave some tips, thank you Yaci. Thank Rivo for making the app free. update: Got another help from Betty this time, again it was super quick and to the point, thank you Betty.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

We really appreciate the 5-Star review! These reviews make our day here. 😃 Thanks, Kevin

5 / 5 Share

Dec. 2, 2022

Lance helped me so much with this app and how to navigate other things on my website. This app helped me customize a pop up to get more subscribers(that also looked great on my website) and also customized other things on my website. I highly recommend.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

So glad that you like our customer service! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Dec. 1, 2022

Lance helped me get my pop up exactly how I wanted it and was so friendly and knowledgable. Honestly best customer service I've experienced in a long time!

Using app

About 1 hour

Total reviews

7

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Much appreciated, Kevin

5 / 5 Share

Dec. 1, 2022

Great app, Abbie did a great job in assisting. Very friendly and helpful. Amazing customer service!!

Using app

17 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Wonderful! Thanks so much for the 5-star review! Cheers, Kevin

5 / 5 Share

Dec. 1, 2022

Super buen servicio al cliente!! Me encantó que me guiaron en todo el proceso y fueron super pacientes

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

¡Estamos muy contentos de que esté satisfecho con nuestros servicios! ¡Muchas gracias por los comentarios positivos! Si hay algo más en lo que podamos ayudarlo, háganoslo saber. Saludos, Kevin

5 / 5 Share

Dec. 1, 2022

Jel was so pleasant to work with! They made the IM experience enjoyable and super personable which tends to not be the case on most website chat IMs. So glad to work with this company!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

5 / 5 Share

Dec. 1, 2022

So far it seems very easy and self-explanatory! Therese helped me with removing branding. She was very helpful and courteous! Thanks!!

Using app

10 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Your feedback means the world to us! Thank you so much for the awesome review and we are here for you anytime! 🙌 Much appreciated, Kevin