TYDAL Popups ‑ Email Pop ups
TYDAL Email Popups - Build your email list
Rating
5.0
feedback
4,634
chart
#106
All reviews
Rating Breakdown
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March 27, 2023
Arianne was a great help, if nothing else, their customer service is a reason to use Rivo. Thanks again.
Thank you so much for the amazing 5-star review! Means the world to us, and we are here for you anytime. 😊 Cheers, Kevin
March 27, 2023
Pete was quick and professional in answering my questions. The system is working great now, and with a 15% discount pop-up is adding new subscribers. Thanks!
5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our services, and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Cheers, Kevin
March 27, 2023
today I was helped by Pete and now my discounts are better than ever .THANK YOU SO MUCH PETE.AND he help with my problem
We are thrilled that we were able to help you with your problem and that your discounts are better than ever. If there's anything else we can do along the way, please don't hesitate to let us know. Cheers, Kevin
March 26, 2023
I had the best customer service today from Pete and I will absolutely recommend this app to my friends. He went above and beyond what was required of him to help me with my problem. I appreciate your work.
Your satisfaction is our top priority, so it's wonderful to hear that we're delivering on that. If there's anything else we can do to help, please don't hesitate to reach out. Cheers, Kevin
March 27, 2023
My CSR Pete was quite patient in his responses. Rivo has invested a lot in the email popups and it being completely free has the CSRs even more enthusiastic to assist. Highly recommend. UPDATE: THEY ARE WORTH EVERY PENNY YOU MAY THINK OF SPENDING ON OTHER APPS! I had a little glitch and my CSR- Pete had to contact the tech guys and made sure it was fixed. Shout out to Lea for stepping in while I thought I was left to crickets. Every product can be elevated if you just go the "extra." For Rivo, that extra is in Customer service and they represented well. I hope they keep this culture.
We are proud to offer our email popups completely free of charge, and we appreciate your recognition of our investment in this product. It is our goal to provide our customers with the best possible experience and we are glad to hear that our CSRs are enthusiastic in assisting you. Best regards, Kevin
March 26, 2023
Great and quick support, Pete responded quickly and provided all the info I needed. There aren't many design options without css knowledge, but great interface and easy integration.
We are delighted that we were able to provide you with great and quick support and that you found our interface easy to integrate. We also appreciate your feedback regarding the design options and will take this into consideration as we continue to improve our product. Thank you for choosing our app! Much appreciated, Kevin
March 25, 2023
App is great and customer support is even better! The app has so many free features and great functionalities. Jel from chat support is so kind!!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and 5-star review! 🌟 Best wishes, Kevin
March 24, 2023
Abbie was fantastic to work with, had fast replies and made sense of everything I needed in my shop. 10/10. Thanks so much
Your satisfaction is our top priority, so it's wonderful to hear that we're delivering on that. If there's anything else we can do to help, please don't hesitate to reach out. All the best, Kevin
March 23, 2023
Abbie was a great and was able to help me with my pop-up window. Abbie provided great customer service!
It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin
March 23, 2023
So far this app has been quick and easy to use. I was on a support chat to unlock custom css (for free) and Abbie was super helpful and a joy to work with. She was eager to help without being overwhelming or uncomfortable. I loved working with her for the short time we chatted.
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin
March 23, 2023
i was so happy to find an app that provides discount popups that you can edit yourself. also, their customer service is really good. knowledgeable, professional and timely. so far, so good. :)
We're thrilled you are happy using our app and are also delighted that you had a positive experience with our customer service. We take pride in providing excellent support, and it's always great to receive feedback that we're delivering on that promise. If you have any further questions or feedback, please don't hesitate to reach out to us. Best regards, Kevin
March 23, 2023
I received the best advice and assistance from Arianne. The app has a lot of options and is user friendly. Thanks Arianna for your assistance.
It's always a pleasure to hear that our services meet your expectations! We take pride in delivering high-quality work and providing excellent customer service. Thank you for choosing us! All the best, Kevin
March 23, 2023
Just PERFECT !!! I was a pleasure to have some advise from you! Very good energy. All the information were very clear.
Awesome! Thank you so much for the 5-stars and wonderful feedback! Cheers, Kevin
March 23, 2023
This app is amazing, you can do a lot with it, there are many customizing options. Also the option of having custom css option gives more opportunities to edit it.
We're happy that you were able to make use of the many customizing options available in our app and that you found the custom CSS option to be helpful in editing the app to your liking. We strive to provide our users with as much flexibility as possible, and it's great to know that this feature has been useful for you. Cheers, Kevin
March 22, 2023
This app is great, allows you to keep customers engaged. There is a lot you can do with the free option!! (Paul was very helpful)
We're glad to hear that you found our app helpful in keeping your customers engaged and that you were able to make use of the features available in the free version. If you have any further questions or feedback, please don't hesitate to reach out to us. Cheers, Kevin
March 22, 2023
Fast - Professional and friendly consultant, that's my 3 words for Rivo for the first time experience
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin
March 22, 2023
Pete is great - quick replies and really great customer service. I recommend this app for sure! Thank you.
Thank you so much for the amazing 5-star review! Means the world to us, and we are here for you anytime. 😊 Cheers, Kevin
March 22, 2023
Amazing support, quick, helpful and went above and beyond with offering advice :) Would definitely recommend
Your recommendation is the highest compliment, and we're grateful for your support. Thanks, Kevin
March 22, 2023
Very easy to use and set-up! Customer service was on point as well, Paul was a big help when trying to remove the 'Powered by Rivo" label!!!
We strive to make the setup process as easy and painless as possible, and we're glad to hear that we were successful in your case. Thank you for choosing our app and for sharing your feedback with us! Cheers, Kevin
March 21, 2023
As a new customer, Jel provided the most fantastic support. She made me feel like the most important person she had helped all day. As a small independent retailer, there is only one person managing everything - so to get personalised help is a godsend! And the pop up will hopefully help us build our database!
We are thrilled that we've provided you with fantastic support and personalized assistance. It's always rewarding for us to hear that we have been able to make a positive impact on our customers, especially small independent retailers like yours. We are glad that our app will help you build your database, and we hope our services will continue to meet your needs. Thank you for choosing us, and please let us know if you need any further assistance. Best wishes, Kevin