All reviews

Rating Breakdown

  • 5
    98% (1,890 ratings)
  • 4
    2% (40 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (5 ratings)

Reviews with Text

  • 99% (1,920)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 11, 2022

Excellent support service! quick, proactive and knowledgeable. The app is just what I needed, and the fact that it is free is extremely appreciated from the point of view of a one-person small business.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Wonderful! We are always here to help and super excited that our app is what is just what needed for your store! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin

5 / 5 Share

Aug. 10, 2022

I am trying this app for email capture and needed assistance figuring something out. Vicky went above and beyond to help me.

Using app

39 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving a 5-star review! 🙌 We are here anytime you need us! Best regards, Kevin

5 / 5 Share

Aug. 10, 2022

Pat was SO helpful and quick to respond! I love the use of GIFs, makes such a lovely change talking to an actual person rather than a robot helpline. Thank you!

Using app

12 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Excellent! ✨ It's music to our ears that you are happy with our customer support! Let us know anytime if there's anything else we can do along the way. 😃 Thanks, Kevin

5 / 5 Share

June 21, 2025

I have only just started using this app, but it's extremely straight forward and very user friendly. I needed some virtual assistance and Pat was not only helpful, but friendly and engaged as well. I *literally* blew thank-you air kisses at my computer screen after he was able to help me! Superb customer service

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

5 / 5 Share

Aug. 9, 2022

Great customer service from Pat! App is easy to use and works great. I immediately started growing my email list after installing it.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Awesome! Thank you so much for the 5-stars! Let us know anytime if any questions come up or if we can help along the way. Best regards, Kevin

5 / 5 Share

Aug. 9, 2022

Amazing help from Rivo Team and Aroll who answered all my questions. Quick response and happily gave me alternative options for my dilema.

Store

BeUltra

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We are so glad to hear that you are happy with our customer support! Thanks so much for leaving a positive feedback, and we are always here anytime you need us. 😃 Best regards, Kevin

5 / 5 Share

Aug. 9, 2022

Look no further - this app is awesome! I was looking for a simple pop-up app to build my business email list and this one is exactly what I was looking for! Paul gives awesome customer service and I really appreciate his time.

Using app

16 minutes

Total reviews

1

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin

5 / 5 Share

Aug. 9, 2022

The app is really easily operated, the support is fast and helpful, Paul from support team is an amazing man. I'v been using this app not for a really long time but for now it's all fine

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin

5 / 5 Share

Aug. 8, 2022

We actually started using this app to provide customers opt in pop ups and to nudge them to a little indulgence in their purchase decision. The set up was super easy and the pop up seems to be working, No issues so far, touch wood. And their chat agents are easy and prompt to connect and we had a chance to get CS agent Arianne's help and they were super helpful.

Using app

About 2 hours

Total reviews

3

Average rating

4.7

Developer Reply

We love helping businesses and truly appreciate you using our app! Thank you so much for the positive feedback and 5-star review! Let us know anytime if further questions come up or if we can help along the way. 🙌 All the best, Kevin

5 / 5 Share

Aug. 8, 2022

Amazing service from Alex. It made it very easy to set up and integrate into my Shopify site. I will gladly recommend them.

Using app

26 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the 5-Star review and for recommending us to the Shopify community! So happy that you have enjoyed your interaction with us! If there's anything else we can do along the way, just let us know. 😊 Best wishes, Kevin

5 / 5 Share

Aug. 8, 2022

Great app that's straightforward and easy to use. Customer support Paul is quick to respond and helpful too. Kudos to the team.

Using app

4 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for the kind words and for using our app! We are always happy to help in any way we can and are available anytime. 🌟 Cheers, Kevin

5 / 5 Share

Aug. 7, 2022

With so many pop-up apps to choose from, the personal customization and support offered by Maria made this one of the best first-impressions I've had of a Shopify app. Recommend.

Using app

40 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-stars and for recommending us to the Shopify community! 🎉 Cheers, Kevin

5 / 5 Share

Aug. 7, 2022

Love the app! My orders have def increased. I also love Arianne! She was great. Very knowledgeable and helpful, but also a fantastic attitude! Excellent experience working out the minor glitches with her!

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

We're so excited that our app has provided excellent results for your store! 🚀 Thanks so much for the positive feedback and review! All the best, Kevin

5 / 5 Share

Aug. 5, 2022

This app is AWESOME! Lance and Vicky were such a great help. Vicky is very knowledgeable, and helped solved my issues. She even went above and beyond as to give me feedback and some pointers on a few things outside of her job description. This is what I call, TOP NOTCH CUSTOMER SERVICE.

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Aug. 5, 2022

This app is very great and I really recommend it. The customer service is excellent and Alex is brilliant. Thank you very much for everything.

Using app

About 22 hours

Total reviews

6

Average rating

5.0

Developer Reply

So thrilled that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! Best wishes, Kevin

5 / 5 Share

Aug. 4, 2022

I've just downloaded it but so far it's been great. The customer service seems fantastic so far. Looking forward to trying out the features.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for installing our app and for leaving a 5-star review! 🙌 We're so excited to be part of your business growth and success! If there's anything else we can help you with, feel free to reach out to us anytime! Best regards, Kevin

5 / 5 Share

Aug. 4, 2022

Alex was amazing, give her a raise! This email thing really works. Customer service is great and super fast

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

We're so thrilled that you are satisfied with our customer service. 😍 Thanks so much for the 5-stars, and your wonderful feedback is very much appreciated! 🍻 Cheers, Kevin

4 / 5 Share

Aug. 4, 2022

First time using this app. Thank you for the support team very responsive and helpful. Can wait to explore it more

Store

MARLENE

Using app

22 minutes

Total reviews

8

Average rating

4.9

Developer Reply

Hi, MARLENE team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience, so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please feel free to send us a message. We'd be happy to assist you. Best regards, Kevin

5 / 5 Share

Aug. 3, 2022

Customer support (Ryan) was helpful, friendly and professional. Made everything very easy and it was a breeze!

Using app

10 minutes

Total reviews

1

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our services! We're always striving to top your expectations and love the feedback! Thanks, Kevin

5 / 5 Share

Aug. 3, 2022

Amazing and very friendly support. The app is awesome and it works super good. I love the dashboard design.

Using app

21 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad you love our app! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin