All reviews

Rating Breakdown

  • 5
    98% (4,546 ratings)
  • 4
    2% (80 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (5 ratings)
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5 / 5 Share

Feb. 19, 2024

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 18, 2024

Very useful, easy to use app. Set up and installed in just a couple of minutes. Supportive and helpful customer service.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the great feedback! We're glad you found our app easy to use and customer service helpful. Here whenever you need support! - Kevin & TYDAL Team

5 / 5 Share

Feb. 18, 2024

Abbie was very helpful and gave me some tips on my shop like what to add and how to change a few things that would make my shop more professional!

Using app

34 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear we could provide valuable tips for your shop! We aim to help your business shine. Thanks for the kind words! - Kevin & TYDAL Team

5 / 5 Share

Feb. 18, 2024

This is one of those plug-ins that really work. I installed it quickly, configured it, and had a pleasant experience with their support, highly recommended.

Store

NTO

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad our app worked well for you and that you had a pleasant support experience! Thanks for the recommendation. We're here if you need anything else! - Kevin & TYDAL Team

5 / 5 Share

Feb. 17, 2024

easy to use and customize!

Using app

13 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled you find our app easy to use and customize! Thanks for your feedback. We're here if you need any help or have questions! - Kevin & TYDAL Team

5 / 5 Share

Feb. 16, 2024

Helpful support and app seems to work well, easy to setup and free!

Store

ZedLabz

Using app

About 12 hours

Total reviews

6

Average rating

3.0

Developer Reply

Great to hear the app works well for you and setup was a breeze! Thanks for appreciating our support. Enjoy the app and here if you need us! - Kevin & TYDAL Team

5 / 5 Share

Feb. 15, 2024

great experience, very nice and clean interface, also my agent Abby was very very knowledgeable and helpful, best customer service rep i've ever had, she even suggested helpful things to make my site much better

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

So glad you had a great experience and loved the interface! Thrilled to hear our agent was so helpful and could enhance your site. Thanks for the high praise! We're here to help anytime. 🌟 - Kevin & TYDAL Team

5 / 5 Share

Feb. 15, 2024

Jel was very helpful! Super proactive, clear, concise, and just plain delightful.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear you had a delightful experience with our helpful and proactive service! Thanks for your kind words. We're always here for you! - Kevin & TYDAL Team

5 / 5 Share

Feb. 15, 2024

Great customer service!

Using app

About 2 hours

Total reviews

2

Average rating

3.0

Developer Reply

It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟 - Kevin & TYDAL Team

5 / 5 Share

Feb. 14, 2024

very well

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂 - Kevin & Rivo Team

5 / 5 Share

Feb. 14, 2024

Install and use was very easy and the customer service was great!

Using app

32 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear installation was a breeze and our customer service impressed you! Thanks for choosing us. We're here whenever you need us! - Kevin & Rivo Team

5 / 5 Share

Feb. 13, 2024

Customer service is top notch, I've used them for all 3 businesses and the websites they all run on. Easy UI to work with. 10/10

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to support all your businesses with our service and UI! Your 10/10 rating means the world to us. Here's to continued success together! - Kevin & Rivo Team

5 / 5 Share

Feb. 11, 2024

Had an awesome experience with the Rivo Email Popups app, and a huge shoutout to Paul for his quick help. He was there right when I needed him, solving my problems in real time. These guys really are the best - great app and even greater support. Highly recommend it if you’re looking to up your online store game. Thanks, Paul!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled about your awesome experience and glad we could help in real-time! Thanks for the huge shoutout and recommendation. Here to support your store's success! 🌟 - Kevin & Rivo Team

5 / 5 Share

Feb. 10, 2024

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2024

one of the best service that i got . highly recommended !!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to be one of the best services you've experienced. 🤩Thanks for the awesome feedback and recommendation! - Kevin & Rivo Team

1 / 5 Share

Feb. 8, 2024

This shouldn’t be 5 stars. It doesn’t do double opt-in. The feature was requested 2 years ago on their public dev board inside the app. Great if you want to give people a discount, terrible if you actually want to build your email list.

Using app

8 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Keith, Lea here from Rivo! So sorry that our app didn't meet your expectations this time around, especially concerning the double opt-in feature. I know how important this is for your business and building your email list. While we can't provide a exact ETA for its release currently, we assure you that our team is working on improving our app. We aim to create suitable features for all our users' needs. I have also reached out to you via email. Feel free to reply to that thread if you need further assistance or have other concerns. Thank you for your understanding and your valued feedback! Best Regards, Lea

5 / 5 Share

Feb. 7, 2024

amazing customer service and easy to set-up! thank you so much!

Store

My Store

Using app

3 months

Developer Reply

So happy you found our service amazing and setup easy! Your thanks means a lot. Here if you need further assistance. 😊 - Kevin & Rivo Team

5 / 5 Share

Feb. 7, 2024

Rivo does everything I need it to, it's easily customisable and provides quick and friendly service through it's chat service. Highly recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled you're loving Rivo and our chat service! Thanks for the high recommendation. We're here to support you anytime. 😊 - Kevin & Rivo Team

5 / 5 Share

Feb. 7, 2024

Loved the help of Pete

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

So glad you loved the support! Thanks for the shout-out. We're always here to help whenever you need us. 😊 - Kevin & Rivo Team

5 / 5 Share

Feb. 4, 2024

Abbie was stellar with her performance in customer service for my site. I truly appreciate her insight and wisdom. She is very knowledgeable and a gem. Thanks again for making this a smooth transition and offering additional insight to enhance my brand and site.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thrilled to hear our support made such a positive impact! Your kind words mean a lot. We're always here to help enhance your brand and site. Thank you! - Kevin & Rivo Team