Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
4.0
feedback
417
chart
#1,555
All reviews
Rating Breakdown
Review RSS Feed
May 28, 2021
I have been using Route since I have opened my online boutique... I love Route and my customers love it too!! Super Easy to install, simple set up for the customers to use, and easy process if items gets lost, stolen or damaged!!! It’s a no brainer! I would definitely recommend Route to any of my fellow business owners who ship products out!
Hi there, Thank you so much for this wonderful review! We're so glad to hear you and your customers have enjoyed the reassurance Route package protection offers, as well as the easy install and set-up. We love partnering with merchants such as yourself, and we are happy to protect your luxurious clothing line! Should you run into any future questions or issues, please reach out to our team at https://routeapphelp.zendesk.com/hc/en-us. We're here to help however we can! All the best, Jordan, Customer Service
May 25, 2021
The service and products Route offers are great and add value for our customers and gives us, as the brand, great peace of mind. I've recommended Route to a bunch of others!
Hi there, Thanks so much for this wonderful review! We're glad to hear that Route has added much value and peace of mind to your team and customers - and that you've been recommending us to others! We feel very lucky to partner with your brand and support your incredible story and thriving business. Should you run into any future needs or questions, please feel free to contact us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to assist! Hope you're having a wonderful week, Jordan, Customer Service
May 24, 2021
The representative contacted me back very quickly and was very eager to help. I wasn’t even a quarter into my website. Installation was a breeze. I love that my customers are protected. This is something I use often, myself. It’s easy to promote a product you trust and believe in.
Hi there, Thank you for this glowing review! We're thrilled to hear that our representative was extremely supportive and that Route installation was a breeze. Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! We feel very fortunate to partner with you as well. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Hope you and yours are staying safe and healthy, Jordan, Customer Service
May 21, 2021
Route lets me not worry if my shipments will arrive at my customers' homes safely without the threat of being mislaid or stolen. It's just one less thing to worry about.
Hi there, Thank you so much for sharing your experience! We're so happy to hear that Route has alleviated any worry around shipments arriving safely to your customers. We love partnering with merchants such as yourself, and we are happy to protect your professional, high-quality knives. Should you or your customers run into any questions or delivery issues, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to assist. All the best, Jordan, Customer Service
May 21, 2021
We have not seemed to have any issues with the service and the customers who use it never complain. Being able to insure delivery this day and age is very important to many individuals and Families.
Hi there, Thanks so much for sharing your experience! We're so happy to hear that you and your customers have enjoyed the peace of mind that Route Package Protection offers. We feel so lucky to partner with merchants such as yourself, and we are glad to protect your top-notch fly fishing products. Should you or your customers run into any future questions, please feel free to contact our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help however we can! Hope you and yours are staying safe and healthy, Jordan, Customer Service
May 21, 2021
They installed it so easily and were nice to deal with when I couldn’t understand certain things. Now I can offer my customers shipping protection.
Hi there, Thank you so much for sharing! Route prides itself on world-class, ongoing support for our merchants, and we're happy to hear your experience is up-to-par. We're also glad to hear that our implementation team was able to help you with a quick installation, and that you and your customers are enjoying the peace of mind that Route package protection offers. We love partnering with brands such as yourself, and we are pleased to protect your inclusive, socially responsible leisure products. Should you run into any future implementation questions or otherwise, please feel free to reach out to our team at: https://help.route.com/hc/en-us. We'd be happy to assist! All the best, Jordan, Customer Service
May 21, 2021
The Route Team provided excellent integration support and ongoing customer service for our team. On top of that, this is simply a technology that needed to be invented - well done on providing this essential service for modern D2C.
Hi there, Thanks so much for this stellar review! We're very glad to hear that Route's business model, as well as our integration support and customer services, have been crucial to your team's success. We feel very privileged to support you and your mission of creating high-quality, sustainable wool clothing. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us. Looking forward to a long partnership and supporting you however possible! All the best, Jordan, Customer Service
May 21, 2021
Route has alleviated headaches and hurdles that come with customer interaction. They've taken away the time spent tracking down every order for follow up, which has increased productivity in other areas needed. Route has been a great resource.
Hi there, Thank you for this glowing review! We're so happy to hear that Route has alleviated hurdles for both you and your customers, and that our services have freed up bandwidth for your team to focus on other areas of growth. We feel quite lucky to partner with merchants such as yourself, and to protect your beautifully unique and moving prints. Should you run into any future questions, please feel free to reach out to us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help however we can! Hope you're having an amazing week, Jordan, Customer Service
May 5, 2021
Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.
Hi there, Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages. We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products. Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist. Hope you're staying safe and healthy, Jordan, Customer Service
March 30, 2021
So far, this is great. Most of our customers are using Route. Working with the Route team has been easy and seamless. The platform is very easy to navigate as well.
Hi there, We are so happy to hear that your customers are adding Route, that our team has been easy and seamless to work with, and that the platform has been easy to navigate! We feel very lucky to work with your team and protect your one-of-a-kind mission and products. Should you run into any future questions, feel free to reach out to us at: https://help.route.com/hc/en-us and we'd be happy to help however we can! Hope you had an amazing weekend, Jordan, Customer Service
March 27, 2021
Zoram, is the best customer service support at Route. Very responsive and follow up on your issue until it solves. Highly Recommend the app!
Hi there, Thanks so much for this glowing review of Zoram's stellar customer service and response times, as well as our app! We feel very lucky to work alongside him, and with merchants such as yourself. Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us, and we'd be happy to help however we can. Hope you're having a wonderful week! Jordan, Customer Service
March 18, 2021
Great service. Adoption rate among customers has been very low. But we love the service so much we are considering changing our model so that we pay for route coverage on all orders rather than leaving that decision up to our customers. The integration with Shopify is great. Looks professional and i believe is easy for customers to use. The Route triggered post sale communication with customers is perfect and on point re: letting them know how to use the Route coverage/file a claim.
Good morning, Thanks for your wonderful review! We are so happy to hear that you've loved the service so much that you're considering moving to our full-coverage model. We are also glad that the seamless Shopify integration, professional aesthetic, peace of mind, and thorough communication Route brings have all benefited you, your business, and your customers. We feel so lucky to partner with you and protect your products. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to help. Hope you're having a great week, Jordan, Customer Service
Aug. 18, 2021
Route is great. Adding the app onto our website has helped us out a lot. It makes it easier for our concierges to assist clients with their lost or stolen orders. Routes agents are on top of things and have fast respond times. They are very willing to work with you.
Hello, Thank you so much for leaving us a review! We are thrilled to hear that you’ve had a great experience and enjoyed our customer support team. Our team’s mission is simple - provide exceptional experiences to our merchants and customers alike! We have loved partnering with your team so we’re so happy to hear you have enjoyed it, as well. It sounds like everything is going splendidly but should you run into any future questions or needs, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us and we’ll get you taken care of right away. Have a great start to your week! Holly, Customer Support
March 15, 2021
HIGHLY RECOMMEND! Get this app, it is a no brainer! It adds the trust factor that new customers need to buy on a random website! Even if you're an established brand, it's a great option/service to give your customers because of all of the craziness going on with shipping these days and theft of products on doorsteps. It costs you nothing and the customer has a choice to pay a minimal fee to get incredible protection, so you have nothing to lose. The app is not perfect, but they're trying to provide a great product that they're constantly improving as much as they can within the confines of Shopify's rules, are always very helpful and have great customer support. Give them a try and be patient if things aren't perfect right away. I've had Route since Summer 2020 and have definitely seen a boost in conversions and believe that Route contributed significantly to that increase in conversion.
Hello, Thank you so much for the wonderful review! We couldn’t be happier to hear how much you have been loving working with Route. We know so many unexpected things can arise during shipping and we’re here to turn those experiences around for both you and your customers! It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help! Have a wonderful week, Holly, Customer Support
March 11, 2021
Route is a game changer. I love how easy it is for my customers to file claims and get a resolution. It's such a relief that the onus isn't on me, the business owner. Route is a must-have, especially if your AOV is in the hundreds. Couldn't be happier!
Hello, Thank you so much for such a wonderful review! We couldn't be happier that you've had such a great experience - we strive for nothing less! We love being able to work with such great companies, too. It sounds like things are going splendidly but should you ever need additional support or assistance, please don’t hesitate to reach out at https://help.route.com/hc/en-us. We are here to ensure you continue to love your partnership with us! Have a great rest of your week, Holly, Customer Support
March 10, 2021
I think there are many challenges in growing a perishable small business however Route gives us the insurance to withstand unforeseen circumstances .
Hello, Thank you so much for this feedback! We know just how tough growing a business can be and are so happy to be able to partner with you to take some of that burden off. It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help! Hoping you’re enjoying a happy and healthy week, Holly, Customer Support
March 8, 2021
Before I started with Route I had customers left and right making claims regarding packages lost, stolen or damaged. Now that we have installed Route it has given us a solution where there was not one on top of us losing money and customers. Thank you Route for a no cost, easy fix resolution available to every E-commerce business.
Hello, Thank you so much for your review! We can’t tell you how happy we are to be able to help provide such a beneficial solution to you and help support your customers. That’s exactly what we are here to do! It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help! Have a most wonderful week, Holly, Customer Support
March 8, 2021
I appreciate the service for starters, it enables me to offer faster solutions to our customers than previously available. And Zoram and Shaylee have been so amazing to work with on the backend of things. Very communicative and capable.
Hello, Thank you so much for your review! We are so excited to hear that not only have you been enjoying our partnership but that you’ve particularly enjoy both Zoram and Shaylee! We absolutely love working with them both, as well. It sounds like everything is going wonderfully but should you need any additional help or support, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is always here to help further! I hope you’re enjoying a great week, Holly, Customer Support
Nov. 15, 2021
Introduction into the app was very straightforward and my account rep is very transparent and is quick to answer any questions I have. Satisfied with my customers claim experience with route as well. I don't have to worry about unhappy customers because Route provides that extra security and actually provides insurance on lost, damaged or stolen orders. I've successfully dealt with orders using Route and I love it.
Hello, Thank you so much for the review! We are so happy to hear that you’ve enjoyed working with Route and your Customer Success Manager, Ahseante and your Account Executive, Brady. We think they're both great, as well! It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help! Have a wonderful week, Holly, Customer Support
March 8, 2021
There are thousands of apps available that promise to improve the customer experience by offering this bell, or that whistle. While many actually do what they say - Route is the only app we use that has been equally beneficial to the customer and the brand owner. It was incredibly easy to install, well supported and costs us exactly zero dollars per month. Route has improved our customer experience by making it easy for customers to obtain replacement shipments for products that are lost, damaged or stolen. At the same time, we've reduced our customer interactions for these events and cut our connected losses by a whopping 100%. (Let that sink in.) If you sell and ship products online, Route should be among the first updates that you make to your store - your customers and your bottom line will thank you.
Hi there, Thank you so much for such wonderful feedback! We are so thrilled to hear that both you and your customers have enjoyed working with us. That is exactly what we strive for! It sounds like things are going splendidly but should you ever need additional support or assistance, please don’t hesitate to reach out at https://help.route.com/hc/en-us. We are here to ensure you continue to love your partnership with us! Happily, Holly, Customer Support