Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.4
feedback
316
chart
#152
All reviews
Rating Breakdown
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June 26, 2024
25.06 HORRIBLE EXPERIENCE! I keep having bugs after bugs first I had for months issues for their klavyio integration then I had another issue when client were clicking on their tracking, they had a 404 error message now the biggest issue, the tracking page is not being updated at all from the original tracking page it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand. Really stressful and scary times, I hope this will never happen to any other merchants.
June 26, 2024
The app unfortunately since beginning June approximately doesn't work anymore! The tracking page gives no update whatsoever. I've contacted them many days and am still waiting for it to be fixed. A tool that I pay for to have less customer emails finally creates a lot of emails and negative customer feedback, this is not acceptable!
June 25, 2024
the app is so bad ! it does not track orders and do not support many carriers! plus the tracking page is slow ! customer service are bad they tell you that they will resolve the problems then disappear and once you say that you will leave a bad review they start working on resolving the issue
June 19, 2024
The app functioned for about 1 month, in late may 2024, my tracking stopped working, didn't notice it until 10th of june, when customers began contacting me regarding their tracking. The conversation with Rush to fix it was met with a person who didn't understand their own app, so I had to guide them through what the app does through screenshots. They said they would have to contact their developer to fix it. I then asked about the dev 3 days after that if he is available, and no, he was not, but they would be really urgent! 4 days after that, still no contact, no updates. It looked more promising than what it was. The worst part about it is that I have no control to do fixes myself.
June 17, 2024
Customer service is super good, and helps you with anything you ask them! Super good app!
June 6, 2024
Update 2 : Encore un bug qui revient et qui rend l'expérience horrible pour nos clients car les colis ne sont pas tracké. Update : Le service client n'a pas été ultra-efficace mais a su régler le souci pour le moment... L'application fonctionne peut-être pour d'autres pays mais pour la France ce n’est vraiment pas fou. Près de 5 fois que je les contacte pour des bugs sur le tracking, l'application se trompe et attribue des commandes au mauvais transporteur par centaine. À chaque fois, le problème est résolu mais quelques semaines plus tard ça recommence...
March 18, 2024
It is becoming a nightmare to have this app. The team is highly ineffective in managing the issues- these issues are actually the basic features that they provide!!!!! This has been going on since 3 weeks and there is NO ISSUE THAT HAS BEEN RESOLVED yet!! We are still having their app & would update here before uninstalling if this continues.
March 12, 2024
I am thoroughly impressed with Rush App! Their customer support team, especially Cherry, is incredibly helpful and attentive, always ensuring our needs are met promptly. The app itself is a lifesaver for tracking orders, with its user-friendly interface and professional-looking tracking page. Highly recommended for anyone in need of efficient order management!
June 11, 2024
Update - June 12th Rush App casued THE SAME ISSUE which happened not long ago, where Klaviyo is not triggering the emails. This time it has been almost 2 weeks, but they didn't even update the merchants. Last time it happened, it took them 6+ weeks to fix the ongoing issue. Nightmare. No compensation or anything. Disappointed AGAIN. ________ Rush App has failed to send out any of our push emails via Klaviyo for more than 6 weeks now. The problem hasn't been fixed and they won't even tell us how long it will take. They simple respond with "Our Dev is working on it, please be patient" every time I follow up with them. They are not taking care of merchants too well nowadays. I def do not recommend this app to other merchants who are serious about providing the best customer support for their customers.
Feb. 16, 2024
אפליקציה מעולה לניהול משלוחים שמסייעת לי לחסוך זמן ולשפר את יעילות ניהול האתר שלי. האפליקציה קלה לשימוש, בעלת מחיר הוגן ומכילה מגוון פיצ'רים שימושיים. ממשק המשתמש של האפליקציה פשוט וברור, מה שמקל על השימוש בה גם עבור משתמשים חדשים. האפליקציה מציעה מגוון חבילות במחירים שונים, כך שכל אחד יכול למצוא את החבילה המתאימה לצרכיו. אני ממליץ בחום על Rush לכל מנהל אתר איקומרס שמחפש דרך יעילה וקלה לניהול משלוחים.
Jan. 14, 2024
אפליקציה מדהימה חוסכת הרבה שאלות בשירות לקוחות של איפה ההזמנה שלי שירות לקוחות שלהם זמין לכל שאלה, טיפול מהיר בכל בקשה, יש תמיכה מלאה לעברית תודה רבה כיף לעבוד לעבוד איתכם
Jan. 9, 2024
After some initial setting up, the app is very easy to use and manage. I especially appreciate the very helpful and attentive customer support - they clearly care about the app and their customers.
Hey Modern Mythos Art Team! That's wonderful to hear! We're glad to know that you find the app user-friendly, and we appreciate your positive feedback about our customer support. If you have any more questions or need further assistance on the app's features, feel free to reach out. We appreciate your support! Cherry, Customer Success Lead
Jan. 5, 2024
Very effective support. Problems solve in few minutes.
Hey ReactPrint Team! Thank you for your positive feedback! We truly appreciate the time you took in letting us know how we assisted you. Please don't hesitate to reach out if you need help with tracking updates, email set-up and others. We're here to help! Cherry, Customer Success Lead
Jan. 4, 2024
Great app and even better support. Thanks Ken!
Hey Novenza Team! We appreciate your kind words! We're happy to hear that you find our app great, and we're delighted to know that Ken provided excellent support. If you have any more questions or need assistance with your tracking page, shipment messages or other functionalities, feel free to reach out. We appreciate your support! Cherry, Customer Success Lead
Jan. 3, 2024
I wanted to share my wonderful experience with the app, particularly in regard to the outstanding support team. This was our first time using the app due to the positive ratings and I must say, it exceeded our expectations. The support team has been incredibly helpful and quick to respond to our enquiries. Thank you to the entire team for providing such a reliable and user-friendly solution.
Hey Latest Bronte Team! We're so glad to know about your wonderful experience with our app and support team! 🌟 It's fantastic to hear directly from you that we exceeded your expectations. Our team is always here to help, and your kind words truly mean the world to us. If you ever have more feedback or need assistance to the tracking page, shipment emails, etc., please feel free to reach out. Thanks again for choosing us! Cherry, Customer Success Lead
Jan. 2, 2024
This app is really good to use on shopify. The customer service team are always on hand to help, which is perfect.
Hey Marbia Cosmetics! Thank you so much for taking the time to share your positive experience with our app! We are delighted to hear that you find it really good to use on Shopify. Providing excellent service and support is a top priority for us, and we're glad to have met your expectations. Please let us know if you ever need any assistance on the tracking page and email notifications or other features, we're here to help :) Cherry, Customer Success Lead