Rush ‑ Order Tracking & EDD

Thank you so much for the wonderful feedback! We're thrilled to hear that you're impressed with the Rush App and our customer support team. It’s great to know that the app’s features and interface are making a positive impact on your order management. Your recommendation means a lot to us. If you ever need any further assistance or have any questions, don’t hesitate to reach out. Thanks again for your support!

We truly apologize for the difficulties you experienced with your Klaviyo flow. Unfortunately, our company’s account was accidentally deleted by Klaviyo, which resulted in all our merchants losing their integration and flows being disconnected. This was unexpected for us, and we were disappointed that the Klaviyo team didn’t restore the flows promptly, which was crucial for resolving the issue. We’re happy to let you know that we have restored the integrations, and everything is now functioning as it should. We would be incredibly grateful if you could give us another chance. Thank you for your understanding, and we sincerely apologize once again.

Hey Modern Mythos Art Team! That's wonderful to hear! We're glad to know that you find the app user-friendly, and we appreciate your positive feedback about our customer support. If you have any more questions or need further assistance on the app's features, feel free to reach out. We appreciate your support! Cherry, Customer Success Lead

Hey ReactPrint Team! Thank you for your positive feedback! We truly appreciate the time you took in letting us know how we assisted you. Please don't hesitate to reach out if you need help with tracking updates, email set-up and others. We're here to help! Cherry, Customer Success Lead

Hey Novenza Team! We appreciate your kind words! We're happy to hear that you find our app great, and we're delighted to know that Ken provided excellent support. If you have any more questions or need assistance with your tracking page, shipment messages or other functionalities, feel free to reach out. We appreciate your support! Cherry, Customer Success Lead

Hey Latest Bronte Team! We're so glad to know about your wonderful experience with our app and support team! 🌟 It's fantastic to hear directly from you that we exceeded your expectations. Our team is always here to help, and your kind words truly mean the world to us. If you ever have more feedback or need assistance to the tracking page, shipment emails, etc., please feel free to reach out. Thanks again for choosing us! Cherry, Customer Success Lead

Hey Marbia Cosmetics! Thank you so much for taking the time to share your positive experience with our app! We are delighted to hear that you find it really good to use on Shopify. Providing excellent service and support is a top priority for us, and we're glad to have met your expectations. Please let us know if you ever need any assistance on the tracking page and email notifications or other features, we're here to help :) Cherry, Customer Success Lead

Hey Fashion Pulse Team! Wow! We're happy to hear this. It's wonderful to know that our tracking app has been the best for your needs. Please feel free to reach out if you need further help with the tracking page or email notifications. We're here to provide ongoing support! Cherry, Customer Success Lead

Hey Comfy Classics Team! Thank you for the positive feedback! We're pleased to hear that you love the looks of your tracking page. If you have any additional needs or further questions with the app set-up, feel free to reach out. We're here to help! Cherry, Customer Success Lead

Hey Pelsbarn.org Team! Thank you for your kind words about our support! We're really glad to know about it. If you have additional questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help! Cherry, Customer Success Lead

Hey INOMEGA Solutions Team! We're happy you liked our service and your recommendation means a lot to us. If you ever have questions or need help in the future, just reach out. We're here to make sure your experience with our app stays great. Thanks for your support! Cherry, Customer Success Lead

Hey Outback Finds Team! Thank you for your incredibly positive feedback! We're thrilled to hear that you consider the Rush app the best for your needs. Your recommendation means a lot to us, and we're grateful to have you as part of our community. If you ever need assistance with the shipment notifications, tracking page or other functionalities, feel free to reach out – we're here to help :) Cherry, Customer Success Lead

Hey Homevibe LLC Team! Thank you so much for sharing your positive experience with Rush App! We're thrilled to hear that it's working well for your store. Your recommendation means a lot to us, and we're here to ensure your continued satisfaction with the app. If you ever have any questions or if there's anything specific you'd like assistance with such as with the tracking page or email notifications, feel free to reach out. Cherry, Customer Success Lead

Hey Tadabbur Books Team! We're absolutely thrilled to hear that Rush has become your favorite order tracking app! 🌟 Your feedback on our customer support team and the features you've highlighted really made our day. We're also glad to know that the app's features have helped you overcome the issues you faced with other tracking apps. We definitely offer personalized solutions that align with your needs. Thank you so much for recommending Rush over other apps. If there's anything more we can do for you, or if you have further insights to share with regards to the tracking page or shipment notifications, we're here to assist :) Cheers to smooth tracking and happy customers! Cherry, Customer Success Lead

Hi Noelle, I'm really sorry you had a bad time with our app. It sounds like you are frustrated and referring to a negative experience with another tracking app, which I did not understand how it relates to us. Our app doesn't change things as standard. All options to change need to be set explicitly. On install Rush.App - only listen for orders and track shipments on our shipments page. Thats it. The problem with the wrong order statuses is not what we expect from our app. As we track correct carrier assignments, we have a 99.7% correct rate, so you are in 0.3% that we were not able to recognize - in this case, we don't set statuses. Or statuses are set from another application in your store. Also for us to set order statuses in Shopify - you need to explicitly set to update Shopify Shipment statuses, as this is not done as default. I understand why you removed our app. But if you give us a chance, we'd like to help fix what went wrong. We can talk over a video call to figure it out. To help you, we need the app to be installed. If you want to try again, let us know, and we'll do our best to sort things out, even if the issues, as stated in the feedback, do not seem to be caused by our app. I know how frustrating can be to set all things to work correctly, especially when you are on your way to do business - and all should be perfect. We can help you out, we are already 4+ years on the market and have seen a lot, let us know if you want a helping hand. All in all - we are here to help. Best, Slav

Hey Thrive Beam Team! Your feedback has totally made our day! We're so happy the app is doing its thing just the way you need it to. Shoutout to our support team for having your back! We're here for you every step of the way. If there's ever anything more we can assist you with or if you have further insights to share, feel free to reach out. Your satisfaction is our top priority. Cherry, Customer Success Lead