Rush ‑ Order Tracking & EDD

Hey Fashion Pulse Team! Wow! We're happy to hear this. It's wonderful to know that our tracking app has been the best for your needs. Please feel free to reach out if you need further help with the tracking page or email notifications. We're here to provide ongoing support! Cherry, Customer Success Lead

Hey Comfy Classics Team! Thank you for the positive feedback! We're pleased to hear that you love the looks of your tracking page. If you have any additional needs or further questions with the app set-up, feel free to reach out. We're here to help! Cherry, Customer Success Lead

Hey Pelsbarn.org Team! Thank you for your kind words about our support! We're really glad to know about it. If you have additional questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help! Cherry, Customer Success Lead

Hey INOMEGA Solutions Team! We're happy you liked our service and your recommendation means a lot to us. If you ever have questions or need help in the future, just reach out. We're here to make sure your experience with our app stays great. Thanks for your support! Cherry, Customer Success Lead

Hey Outback Finds Team! Thank you for your incredibly positive feedback! We're thrilled to hear that you consider the Rush app the best for your needs. Your recommendation means a lot to us, and we're grateful to have you as part of our community. If you ever need assistance with the shipment notifications, tracking page or other functionalities, feel free to reach out – we're here to help :) Cherry, Customer Success Lead

Hey Homevibe LLC Team! Thank you so much for sharing your positive experience with Rush App! We're thrilled to hear that it's working well for your store. Your recommendation means a lot to us, and we're here to ensure your continued satisfaction with the app. If you ever have any questions or if there's anything specific you'd like assistance with such as with the tracking page or email notifications, feel free to reach out. Cherry, Customer Success Lead

Hey Tadabbur Books Team! We're absolutely thrilled to hear that Rush has become your favorite order tracking app! 🌟 Your feedback on our customer support team and the features you've highlighted really made our day. We're also glad to know that the app's features have helped you overcome the issues you faced with other tracking apps. We definitely offer personalized solutions that align with your needs. Thank you so much for recommending Rush over other apps. If there's anything more we can do for you, or if you have further insights to share with regards to the tracking page or shipment notifications, we're here to assist :) Cheers to smooth tracking and happy customers! Cherry, Customer Success Lead

Hi Noelle, I'm really sorry you had a bad time with our app. It sounds like you are frustrated and referring to a negative experience with another tracking app, which I did not understand how it relates to us. Our app doesn't change things as standard. All options to change need to be set explicitly. On install Rush.App - only listen for orders and track shipments on our shipments page. Thats it. The problem with the wrong order statuses is not what we expect from our app. As we track correct carrier assignments, we have a 99.7% correct rate, so you are in 0.3% that we were not able to recognize - in this case, we don't set statuses. Or statuses are set from another application in your store. Also for us to set order statuses in Shopify - you need to explicitly set to update Shopify Shipment statuses, as this is not done as default. I understand why you removed our app. But if you give us a chance, we'd like to help fix what went wrong. We can talk over a video call to figure it out. To help you, we need the app to be installed. If you want to try again, let us know, and we'll do our best to sort things out, even if the issues, as stated in the feedback, do not seem to be caused by our app. I know how frustrating can be to set all things to work correctly, especially when you are on your way to do business - and all should be perfect. We can help you out, we are already 4+ years on the market and have seen a lot, let us know if you want a helping hand. All in all - we are here to help. Best, Slav

Hey Thrive Beam Team! Your feedback has totally made our day! We're so happy the app is doing its thing just the way you need it to. Shoutout to our support team for having your back! We're here for you every step of the way. If there's ever anything more we can assist you with or if you have further insights to share, feel free to reach out. Your satisfaction is our top priority. Cherry, Customer Success Lead

Hey Unimaman Team! Wow! Your words made our day here at Rush. 🌟 We're thrilled to hear that the app has become an essential tool for your online stores, making the tracking experience easy for your customers. Your recommendation means the world to us. Thank you for being a part of the Rush community and for spreading the love. If you ever need anything or have more feedback to share with regards to your tracking page, shipments, or other features, we're here for you! Cherry, Customer Success Lead

Hey Culina Team! Your shout-out for Rush has us doing a happy dance! 🎉 We're so glad to hear it's become your must-have for Shopify orders and deliveries. Simple, powerful, and easy to use – that's definitely the vibe we're aiming for! If there's ever anything you need or if you just want to share more awesome insights regarding the tracking page, notifications or other features, we're all ears. Cherry, Customer Success Lead

Hey Luxe Team! Woo-hoo! 🚀 We're thrilled to hear you're loving the Rush App! Thanks a bunch for recommending it. Your kind words made our day! 😊 If you ever need more assistance or have any questions with the tracking page, email notifications or other features, we're here for you. Cheers! Cherry, Customer Success Lead

Hey Coquesdeluxe Team! Thank you so much for sharing your positive experience with Rush! We're so happy to hear that the Rush app has made a significant difference in your store and has helped you address the concerns of your customers effectively. It's great to know that your clients are now well-informed about the delivery process, leading to a smoother experience. We greatly appreciate your 5-star rating. If you ever have any more feedback, questions, or need further assistance, please don't hesitate to reach out. We're here to support your continued success. Thank you for choosing Rush! Cherry, Customer Success Lead

Hey Blisswell Team! Thank you for sharing your positive experience with us! We're thrilled to hear that you've had a good start with our tracking app and that our support team has been able to assist you effectively. We appreciate your trust in our services. If you have any concerns, need further assistance, or have any more feedback, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for your recommendation :) Cherry, Customer Success Lead

Hey sleepyhouse Team! Thank you for your feedback! We're delighted to hear that you found our tracking app helpful. If you have any questions or concerns with the features we have, please don't hesitate to reach out- we're here to assist you with any of your needs. Thank you for choosing our services, and we look forward to continuing to meet your expectations. Cherry, Customer Success Lead

¡Hola Laurin! Gracias por compartir su experiencia con la aplicación Rush. Apreciamos su tiempo en resaltar las características, que realmente ayudaron a la configuración de su tienda. Le agradecemos que haya recomendado nuestra aplicación de seguimiento. Si tiene alguna otra sugerencia o inquietud con respecto a su página de rastreo o notificaciones de envío, ¡no dude en compartirla con nosotros! Cherry, Customer Success Lead

Hi, this is Slav, Product Lead, I'm sorry to hear that you had a negative experience. It was just escalated. We checked, and we saw there were 3 shipments marked as used out of 50 from the FREE plan. I'm happy to double your shipment quota for the first few months for you to "tried testing the app". There is also a 3-month free plan for stores that are just starting out. If you want to try it again, let us know, and we will help you to your satisfaction. I'm also happy to jump with you on a call and help you with the setup. Good luck in the upcoming BFCM season.