Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.0
feedback
316
chart
#171
All reviews
Rating Breakdown
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Sept. 25, 2024
Extremely disappointing experience. For months, we've been trying to resolve an issue with our tracking page, but all we receive are vague assurances that it’s being looked into. The initial support was great, but that quickly faded once we became customers. Unfortunately, Rush has proven to be a poor investment. Their tracking page is unreliable and confusing for our customers (since it's providing inaccurate information like an order being in the US when it's actually in the UK, etc.), failing to deliver on any of the promises made when we signed up. We are now prioritizing a switch to a new platform.
Sept. 24, 2024
Finger weg - Funktioniert nicht mehr, lässt sich nicht mehr laden - kein Kundensupport und Kunden erhalten Monate (!!!) nach der Bestellung erneut die Emails.
Sept. 19, 2024
I've been using the Rush app on all my Shopify stores, and it's fantastic! The user-friendly interface and seamless integration provide real-time tracking updates for my customers. The personalized tracking page has been a game-changer for customer satisfaction. Big thanks to Dino from customer service, he was incredibly helpful today and went above and beyond to assist me with my queries. If you want to improve the post-purchase experience on your Shopify store, Rush is a must-have. Highly recommended!
Aug. 20, 2024
good customer service
Thank you so much for your feedback! We're committed to providing excellent customer service, and it's great to hear that you had a positive experience. If you have any further questions or need assistance, please don’t hesitate to reach out. Your satisfaction is important to us!
Aug. 8, 2024
The app stopped working as advertised some time ago. Shopify shipping notifications do not work, constant problems here and there. Support is useless. Will be migrating to another shipping tracker.
We are really sorry to hear about your experience with our app. It's unfortunate to know that you have been facing persistent issues and it's completely understandable that it has disrupted your workflow. We apologize for any inconvenience our app and support have caused you. Our main aim is to provide reliable services and a responsive support team to our users. From your feedback, it is clear we have missed the mark this time and we deeply regret that. We would greatly appreciate the opportunity to understand your concerns more deeply and help resolve them for you. While we can't provide direct contact details, we understand how important communication is and assure you that a member of our team will reach out to you soon at the earliest. Your feedback is very important to us as it helps us identify areas where we can improve. Please bear with us as we work on these issues and strive to serve you better. Best Regards, The Rush Ltd Team
July 10, 2024
Since they got taken over by Hulk Apps this app is garbage and doesn't work. Stay away from it. Use the Track123 app instead for a better working alternative.
We’re truly sorry to hear about your experience, and we understand how frustrating it must have been. We’ve worked hard to resolve the issues you faced, and we genuinely appreciate your patience throughout this process. We would be incredibly grateful if you could give us another chance to provide the service you deserve. Thank you for sharing your feedback with us. Kind Regards, The Rush Team
July 6, 2024
- AVOID - STAY AWAY AT ANY COST - Sharing experience from fellow merchants who are using the rush app lately. Since Rush has been acquired by SHOP CIRCLE / HULK APPS, it has been a real nightmare for everyone. Thousands of thousands euros loss due to their system not working properly, killing literally years of brand reputation. Overall, a disaster, stay away, otherwise you might have issues to sleep at night, like all the merchants I know.
We sincerely apologize for the issues you've faced with the Rush app and understand the impact this has had on your brand reputation. We take your feedback very seriously and want you to know that we’ve been actively working to resolve these problems. Improvements have been made, and we believe the app is now functioning much better. We would be truly grateful if you could give us another chance to demonstrate our commitment to providing you with the support you deserve. Your feedback is invaluable in helping us grow and enhance our services. Thank you for your understanding, and we look forward to the opportunity to make things right. Kind Eegards, The Rush Team
July 3, 2024
STAY AWAY! We've been using this app for almost two years. Everything was fine at the beginning when the app was owned by Slav and Gabriel, the founders. I mean, there were definitely errors and glitches, but they were promptly resolved after contacting support. However, after the founders sold the app to another company, the whole experience turned into a nightmare. Every other day, I received complaints from my customer service department stating the tracking didn't work. I had to contact app customer support multiple times, tagging and following up on the issue on Slack, and opening tickets on their live chat app support. All responses I got were "I'll have to check with the dev." And then, months would go by without a reply. Not to mention, we were charged for every single order fulfilled, even if the tracking doesn't work, sometimes even twice (since they also apparently have some problems with quota management!!! OR "Rush will be tracking two tracking numbers (the first mile and the last mile), consuming two shipments from your quota."). I switched to another tracking app, which I installed and configured within 20 minutes. It's a lot cheaper too. My customer service department is happy, and so are the customers. So, if you're currently looking for a tracking solution for your store, I recommend you stay away and choose a more reputable, affordable, and effective option. These guys used to be a good tracking app, but unfortunately, not anymore. Cheers.
Hello, Thank you for your detailed feedback. As a team, we take such concerns very seriously and we sincerely apologize for the issues you've faced. Your experience is not indicative of the service and dependability we aim to provide our users, and we're truly sorry to hear that we have fallen short. It's unfortunate to hear that there have been challenges since the change in ownership, as our intention is always towards enhancing our app and providing better service. We are sorry for any inconvenience caused by the tracking errors and issues with communication; your feedback provides us with valuable information to review and address. While it's saddening to lose you as our user, your insight is helpful and will be taken into account in our efforts to improve. Again, we appreciate your previous support and thank you for bringing these issues to our attention. Best Wishes, The Rush Team
July 1, 2024
STAY AWAY! I had a good experience in the past with Rush. However, since about a month the e-mail flows that they created for me don't work anymore. Unfortunately, I discovered this too late. As a result I lost thousands of Euros due to disputes, as my customers were not being updated. Since then I've been in contact with their support almost on a daily basis, but it's absolutely useless. In the past their support was pretty good, but they seem to be outsourcing their support now and it's absolutely horrible. I'm stuck in an endless loop of people who don't seem to understand what is going on and never really solve anything. One of the worst experiences ever.
We truly apologize for the difficulties you experienced with your Klaviyo flow. Unfortunately, our company’s account was accidentally deleted by Klaviyo, which resulted in all our merchants losing their integration and flows being disconnected. This was unexpected for us, and we were disappointed that the Klaviyo team didn’t restore the flows promptly, which was crucial for resolving the issue. We’re happy to let you know that we have restored the integrations, and everything is now functioning as it should. We would be incredibly grateful if you could give us another chance. Thank you for your understanding, and we sincerely apologize once again. Kind Regards, The Rush team
June 26, 2024
25.06 HORRIBLE EXPERIENCE! I keep having bugs after bugs first I had for months issues for their klavyio integration then I had another issue when client were clicking on their tracking, they had a 404 error message now the biggest issue, the tracking page is not being updated at all from the original tracking page it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand. Really stressful and scary times, I hope this will never happen to any other merchants.
We're truly sorry to hear about the issues you've been encountering with our Rush - Order Tracking and EDD app. It sounds like there have been several instances where our app hasn’t lived up to your expectations, and for that, we sincerely apologize. Your stress and concern are completely understandable and we want to assure you that we are committed to solving these problems as soon as possible. We are here to assist you and have our team look into the difficulties you've raised including the Klavyio integration and the 404 error that clients encounter when clicking on their tracking page. However, we'll need more details regarding the current tracking update issue you are experiencing. Will you be able to share more information about it? It will be extremely helpful for our team in resolving the issue. Remember, your feedback is important to us as it’s through experiences like yours that we continue to improve and serve our users better. Again, we're sorry for any stress we may have caused you or your customer service department, and your constructive criticism is highly valued. We'll be in touch soon and thank you for your patience. Best Regards, The Rush Team
June 26, 2024
The app unfortunately since beginning June approximately doesn't work anymore! The tracking page gives no update whatsoever. I've contacted them many days and am still waiting for it to be fixed. A tool that I pay for to have less customer emails finally creates a lot of emails and negative customer feedback, this is not acceptable!
We sincerely apologize for any inconvenience this may have caused. We’ve put in a lot of effort to resolve all the issues with the third-party software we use, and we’re pleased to say it’s now functioning as expected. We would be truly grateful if you could give us another chance. Thank you for your understanding! The Rush Team
June 25, 2024
the app is so bad ! it does not track orders and do not support many carriers! plus the tracking page is slow ! customer service are bad they tell you that they will resolve the problems then disappear and once you say that you will leave a bad review they start working on resolving the issue
We’re truly sorry to hear about your experience, and we understand how frustrating this must be. We faced some challenges, but we’ve worked hard to resolve them, and we’re pleased to say everything is now functioning as it should. We would be incredibly grateful if you could give us another chance to make things right. Your feedback means a lot to us, and we’re here to help. Thank you for your understanding! Kind regards, The Rush Team
June 19, 2024
The app functioned for about 1 month, in late may 2024, my tracking stopped working, didn't notice it until 10th of june, when customers began contacting me regarding their tracking. The conversation with Rush to fix it was met with a person who didn't understand their own app, so I had to guide them through what the app does through screenshots. They said they would have to contact their developer to fix it. I then asked about the dev 3 days after that if he is available, and no, he was not, but they would be really urgent! 4 days after that, still no contact, no updates. It looked more promising than what it was. The worst part about it is that I have no control to do fixes myself.
We’re truly sorry to hear about your experience, and we understand how frustrating it must have been. We’ve worked hard to resolve the issues you faced, and we genuinely appreciate your patience throughout this process. We would be incredibly grateful if you could give us another chance to provide the service you deserve. Thank you for sharing your feedback with us. Kind Regards, The Rush Team
June 17, 2024
Customer service is super good, and helps you with anything you ask them! Super good app!
Thank you for the fantastic feedback! If you have any more questions or need assistance in the future, we're here to help.
April 14, 2024
Excellent and fast customer service !
Thank you so much for your kind words! We’re delighted to hear that you found our customer service excellent and fast. If you need any further assistance or have any questions, feel free to reach out.
April 12, 2024
So far no problems. Fast and helpful support
We’re thrilled to hear that you’ve had a smooth experience and found our support fast and helpful. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. We’re here to help!
June 6, 2024
Update 2 : Encore un bug qui revient et qui rend l'expérience horrible pour nos clients car les colis ne sont pas tracké. Update : Le service client n'a pas été ultra-efficace mais a su régler le souci pour le moment... L'application fonctionne peut-être pour d'autres pays mais pour la France ce n’est vraiment pas fou. Près de 5 fois que je les contacte pour des bugs sur le tracking, l'application se trompe et attribue des commandes au mauvais transporteur par centaine. À chaque fois, le problème est résolu mais quelques semaines plus tard ça recommence...
Nous sommes vraiment désolés d'apprendre que vous avez rencontré des problèmes avec notre application. Avez-vous des difficultés en ce moment ? Y a-t-il quelque chose que nous puissions faire pour améliorer votre expérience et vous aider ? Nous avons travaillé dur pour résoudre ces problèmes afin que vous et les autres commerçants puissiez profiter d’une expérience fluide. Merci beaucoup pour votre patience et votre compréhension.
March 18, 2024
It is becoming a nightmare to have this app. The team is highly ineffective in managing the issues- these issues are actually the basic features that they provide!!!!! This has been going on since 3 weeks and there is NO ISSUE THAT HAS BEEN RESOLVED yet!! We are still having their app & would update here before uninstalling if this continues.
Hello there! We’re really sorry for the inconvenience you’ve experienced with our app. Our Product Manager has reached out via email, and we’ve also sent messages in the live chat to better understand your request so we can assist you effectively. Are you currently facing any issues with the app’s functionality? If you are, please let us know, and we’ll address it right away. We’re dedicated to resolving these concerns and ensuring a smooth experience for you and all our merchants. Thank you for your understanding!