Ryviu: Loyalty & Reviews App
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Great app, allows CSV import which is very handy. The support team is helpful too!
I was able to set up Ryviu quite easily to get started and then import reviews from Etsy, although it took a bit of time. The team are very quick to respond and they're always helpful if you run into problems. Thanks!
The support was fast and efficient
If you want to add star rating to your collection page, use this app. This app does not require a developer.
Pretty good for what we need it for! Support is always helpful to try to find a solution.
I have been using this app for a long time now - everything is great! Recently updated the Shopify theme and needed support to solve a small problem with the page display. Chloe from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!
Used this app for over a year. Worked great initially. The email automation to send review requests now breaks all the time and you won't notice until you wonder why you aren't getting any new reviews and go check to see hundreds of scheduled emails that never send. Support is not helpful in the slightest with the issue. Looking for a new review app do not waste your time.
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience and genuinely appreciate your input. To clarify, our email automation system will send review requests for orders where the customer's email is verified through Shopify. However, to ensure compliance and avoid potential issues, we do not send review request emails for orders where the email is not verified. We understand how important it is to keep your review requests consistent, and we're here to help troubleshoot any specific cases where emails might not be sent as expected. Best regards, The Ryviu Team.
Amazing app to use, would highly recommend. Quick customer service response and answers as well.
Não está funcionando
Hi there, I'm Dan from Ryviu. Thank you for your reviews, and I am sorry for the experience you had. Could you get back to us and explain what issue you are getting so we can check and solve it? Best regards, Dan
This app is riddled with bugs. Every time I reach out to customer service, their default response is "you're wrong," regardless of the issue.
Hi there, I'm Dan from Ryviu. Thank you for your review. Could you tell me where you got the message saying "you're wrong"? We have checked your log chat with our support team and cannot see that message. Best regards, Dan
i met a problem while uploading the reviews, the staff Dan is so helpful and patient to help me out, can't express my gratitude much.
Good customer service. Super quice question answer by Chloe. thx
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