Ryviu: Loyalty & Reviews App
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Hi there, I'm Dan from Ryviu Support Team. We truly value all feedback—positive or otherwise—as it helps us improve and serve our users better. Please let me know more about what went wrong or what features fell short. Our team is here to address any issues you encountered and ensure the app works seamlessly for your needs. Please contact us directly in live chat or send a message via email to [email protected] so we can help you. Best regards, Dan from Ryviu
Customer support is most helpful. And I like how the app widget for reviews shows up on the product page in clear sight. Also, it is easy for customers to see the "Write a review" option on the product page. It's so easy! This encourages them to write a review.
Termination of Service – Switching to Judge.me Dear Ryviu Team, We would like to inform you that we have decided to discontinue using the Ryviu app for our product reviews and review feeds. Unfortunately, our experience with your support has been disappointing, and we’ve faced multiple issues without timely or effective resolution. Additionally, we find your XML file plan to be unreasonably priced, especially when compared to alternative platforms. Judge.me offers a far more affordable and user-friendly solution, which better aligns with our business needs and expectations. Thank you for your past service, but we are moving forward with Judge.me.
Hi Drogo, Hi, I’m Yen from the Ryviu team. Thank you for your feedback, and we’re sorry to hear about your experience. Please note that our team doesn’t work on weekends, which may delay support. We always strive to assist as quickly as possible during working hours. The XML feed is available on the Unlimited plan. We understand your concerns about pricing and truly appreciate your input. We’re sorry to see you go, but thank you again for trying Ryviu. If you ever return, we’d be happy to support you better. Best regards, Yen
Great app. Super Fast Support.
Beautiful app and amazing support, deifinitely worth a try !
Instant support and highly integrated with theme, excellent experience!
Nice app! And good customers service
Very horrible app, You feel helpless like you were robbed! You can not cancel the subscription on the app and I am still being charged!
Hi Mark, We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Allow me to clarify the situation: Your subscription was indeed canceled on April 19th. However, as your billing cycle started on April 13th, the bill for that cycle was generated at that time. Since our system operates on pre-paid billing, your account remains on the paid plan until the end of the cycle on May 13th. By the way, we have already processed a full refund for your account. We understand how frustrating this could be, and we're continuously working to make subscription management more transparent and user-friendly. However, if you would like, please let us know so we can update your plan to Free immediately and process a refund for you. Best regards, The Ryviu Team.
i recommend this app dont worry install it this aap is superb with multiple feature
So far works great! I have had a couple of problems that were my fault that support helped me with in a quick fashion.
I can't upload reviews more than 100 to my product page.
This app is so helpful and the team are quick to respond everytime.
Awesome support by Selina. The only app that does'nt have email request limit and works with ecomus. 100% recomended!
Support is top-tier. The only feature the app is missing is being able to integrate with Klaviyo to send the review requests, or some kind of direct link to review a product.
If ever in counting a problem the team is there to help rectify immediately!
It can help us solve the comment problem very well, and it is very patient to guide us to use it. I am not good at using computers, but I can still use it correctly！！！！
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