Ryviu: Product Reviews App
Collect product reviews, showing with photos, videos and Q&A
Rating
4.8
feedback
436
chart
#304
All reviews
Review RSS Feed
May 23, 2024
There are several things I don't like about the app. One of them is that it doesn't allow you to import by ID; you have to do it through the product URL, which often changes. Additionally, you can't delete all the reviews with just a few clicks; you have to do it page by page. So if you are a website with many reviews, you will really waste a lot of time just deleting reviews. The person who attended to me was Chloe, who was really cold and unempathetic. From what I have seen of the app so far, I do NOT RECOMMEND IT.
May 8, 2024
This app needs a lot of work as does their customer support! It says they have 24/7 support--they don't at all. have to wait hours for a response. You also have to repeat the issue over and over andthey give a solution that doesn't work. They are not thorough in trouble shooting. I was trying to upload a csv of saved reviews and every word that had an apostrophe in it, had an error code displayed where the apostrophe should have been. They kept saying to do this and that to fix it and no solution worked. Also my reviews are not listed on the actual pages on my shop--just when you click on the product listing do you see the review. Obviously, they should automatically have it programmed to see it in both places.
April 15, 2024
Comments can be imported from other platforms and the operation is simple
March 16, 2024
March 14, 2024
Great app, easily added reviews to my site. After sales service is also great, special thanks to Yen for her prompt and professional help!
March 7, 2024
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there, My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected. As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box? We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding. Best regards, Yen
Jan. 17, 2024
Dan's great! He's helped me a lot. After their support, the widget could come out at different ways. Awesome!
Jan. 11, 2024
Very helpful as always. Been using this app for years and the support is the best. They made a great update recently. The reviews are looking good.
Jan. 1, 2024
No sé porque necessita de una clave fuerte, para un tan simple, he cambiado mi clave uns 5x y no funciona de ninguna manera, creo que ha sido mi pior experiencia con un app de Shopify. Solo funcionó al borrar la aplicaccion y vincular a mi cuenta google y despues añadir a mi sitio shopify directamente por mi cuenta web. Una verguenza!
Hi Frikopolis, Yen from the Ryviu team here. I'm sorry to hear about the problem you've had with Ryviu. I've sent you a private email to address that problem. I'm looking forward to hearing from you so I can help you solve it. Thank you in advance for your patience and understanding. Best regards, Yen