Ryviu: Loyalty & Reviews App
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Customer service is super fast and helpful. Also, the app is easy to use.
Very good service and technical support.
This app needs a lot of work as does their customer support! It says they have 24/7 support--they don't at all. have to wait hours for a response. You also have to repeat the issue over and over andthey give a solution that doesn't work. They are not thorough in trouble shooting. I was trying to upload a csv of saved reviews and every word that had an apostrophe in it, had an error code displayed where the apostrophe should have been. They kept saying to do this and that to fix it and no solution worked. Also my reviews are not listed on the actual pages on my shop--just when you click on the product listing do you see the review. Obviously, they should automatically have it programmed to see it in both places.
Comments can be imported from other platforms and the operation is simple
Truly amazing staffs and always responds back quick
Very cost-effective and the widget is also very good. Dan helps me a lot.
perfect support, fast and friendly
Gyors szállítás, precíz munka!
Great app, easily added reviews to my site. After sales service is also great, special thanks to Yen for her prompt and professional help!
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there, My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected. As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box? We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding. Best regards, Yen
Fácil de usar, auto intuitivo.
Dan's great! He's helped me a lot. After their support, the widget could come out at different ways. Awesome!
Vielen Dank für diese wunderschönen Dreads!
Very helpful as always. Been using this app for years and the support is the best. They made a great update recently. The reviews are looking good.
No sé porque necessita de una clave fuerte, para un tan simple, he cambiado mi clave uns 5x y no funciona de ninguna manera, creo que ha sido mi pior experiencia con un app de Shopify. Solo funcionó al borrar la aplicaccion y vincular a mi cuenta google y despues añadir a mi sitio shopify directamente por mi cuenta web. Una verguenza!
Hi Frikopolis, Yen from the Ryviu team here. I'm sorry to hear about the problem you've had with Ryviu. I've sent you a private email to address that problem. I'm looking forward to hearing from you so I can help you solve it. Thank you in advance for your patience and understanding. Best regards, Yen
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