Searchanise Search & Filter
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Working well for us and the support team has been so far very quick and efficient in replying to our questions and requests!
Thank you for sharing your experience! We're delighted to hear that our app is meeting your needs and that you've found our support team helpful. If you ever have any further questions or requests, don't hesitate to reach out to us. We're here to assist you! Best regards, Searchanise team
Sophia gave a quick solution to adjust my filter settings on my website. It's elementary to navigate and make the necessary changes. Thank you so much.
Thank you for your review! We're glad to hear that you had a positive experience. If you have any further comments or suggestions for improvement, please feel free to share them with us. Best regards, Searchanise team
Service après-vente parfait
Thank you so much for your feedback! We're glad to hear that you're satisfied with our service. Providing excellent support is our top priority, and we're always here to assist you. If you have any additional feedback or questions, please don't hesitate to get in touch with us. Best regards, Searchanise team
Yuriy's and Stacy's work was absoultly helpful and with a lot of patience and professional care. thank you
Thank you for your kind words! We're delighted to hear that Yuriy and Stacy provided you with helpful and professional support. We'll make sure to pass along your appreciation to them. If you have any further questions or need assistance in the future, don't hesitate to reach out. Best regards, Searchanise team
Support Team is very good.
Thank you for your feedback! We're glad to hear that you've had a positive experience with our support team. If you ever need assistance in the future, feel free to reach out to us. Best regards, Searchanise team
Highly recommend this app for any website. especially the support from the developer.
Thank you for your wonderful review! We're thrilled to hear that you're satisfied with our app and our service. If you ever need further assistance or have any questions, don't hesitate to reach out to us. Best regards, Searchanise team
This app is incredibly efficient and user-friendly. the search results are consistently relevant and accurate. The app's speed is impressive, ensuring a seamless experience for users. The support team is very supportive. Overall, a fantastic tool that simplifies information retrieval effortlessly.
Thank you for your wonderful feedback! We're thrilled to hear that you find our app efficient and user-friendly, and that the search results meet your expectations. Our team is dedicated to providing excellent support, and we're glad you've had a positive experience with us. If you ever need further assistance, feel free to reach out. We're here to help! Best regards, Searchanise team
prompt reply. Great searvice. And the search function really helpful
Thank you for your review! We're pleased to hear that you found our service prompt and helpful, and that you're finding the search function useful. If you have any further questions or need assistance, feel free to reach out to us anytime. Best regards, Searchanise team
Maria and the team are so incredibly helpful and the app has been fabulous so far. I'm really excited to make the most of the capabilities it offers. For a business with a diverse inventory, this app is a dream!
Thank you for the glowing review! We're thrilled that Maria and our team have been incredibly helpful, and we're glad to hear that you're excited about the capabilities our app offers, particularly for businesses with diverse inventories like yours. If you ever have questions or need assistance, feel free to reach out. We're here to help! Best regards, Searchanise team
Great customer support. Great features.
Thank you for your feedback! We're thrilled to hear that you've had a positive experience with our customer support and features. Your satisfaction is our priority, and we're here to assist you whenever you need it. If you have any questions or need further assistance, please feel free to reach out to us at any time. Best regards, Searchanise team
Searchanise App greatly improve customer experience on our web site. Almost half of the visitors use search to find products they need. It has powerful features and customization options, and if something different is required, Searchanise customer support implement custom features at the lightning speed.
Thank you for sharing your experience! It's great to know that our app's features and customization options meet your needs. Our team is dedicated to providing fast and efficient customer support. If you ever need further assistance or custom features, feel free to reach out to us! Best regards, Searchanise team
This app is awesome! Does exactly what it says it does. Lots of functionality and super easy to work with. I haven't experienced any quirks at all.
Thank you for your fantastic review! We're delighted to hear that our app meets your expectations and offers the functionality you need. Your satisfaction is our top priority! Best regards, Searchanise team
Easy to install. The service to customize the results is also good.
We appreciate your feedback here! It's a delight to see there were no problems with installing Searchanise in your store. It's also great to know that our support team was there for you when you needed some customizations. Please make sure to reach out to us again if you need any help. Best wishes, Searchanise team
The app is working well, it has a fairly easy interface and the app support was great - we had some design "issues" and Madina from Support Team was very helpful with configuring the app to our needs.
Thank you for such a nice review! We're thrilled to see you enjoying different aspects of our app. Madina is especially happy to see you found our support team helpful. Please make sure to let us know if you have any questions. We are always here for you! Best wishes, Searchanise team
AVOID! Unsatisfactory experience. The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes. I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear. Estimated losses just this year 30k + from this app. Don't answer phone number Doesn't reply to emails Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated. Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened. As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time. We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you. Best wishes, Searchanise team
Maru was amazing in helping me get setup and configure the app how I needed it. Highly recommend!
Thank you for your kind review! We're happy to see our support team, especially Maru, made a good impression and properly helped you with your query. That's what we aim to do! Feel free to let us know if you need anything else. Best wishes, Searchanise team
It's overall a good app, but it has no defense against internal site search spam. We used to do merchandising through the app, like redirecting some terms, adding synonyms for common misspellings, etc. That was doable with 5-50 searches a day. The analytics were great for identifying opportunities to improve. However, a few months ago, we started getting 2,000-7,000 searches per day, virtually all automated internal site search spam. This made the analytics useless, and we've been unable to find any solution to block these visits. Shopify is unable to help, apps that block visitors do not help, and Searchanise has no spam defenses at all. At this point, the app is still good as a search app, but we're unable to keep refining it, so we'll likely be moving on from this app to something not so easily exploitable.
Thank you for your feedback! We're glad to see that you're mostly enjoying our app. As for the spam-defending situation, we understand your concerns. Spam attacks can harm the Analytics reports and also the search experience. We're sorry it happened to your store! One of our agents recently got back to you via email with a suggestion we can offer in this case. We hope the IP blocking setting helps in some way. Please come back to us via email at [email protected] if you have any other ideas or if you have any new questions. We are always glad to help! Best wishes, Searchanise team
I recently started using the filter and search function on our website, and I must say, it's been a game-changer for my online shopping experience. The ability to effortlessly narrow down my search results and find exactly what I'm looking for has saved me so much time and frustration. Not to mention, the filters are incredibly intuitive and easy to use, making it a breeze to explore different options and discover new products. I love how seamless and efficient the whole process is, and it has definitely made me a loyal customer. Thank you for making my experience so much more enjoyable! Thank you Mary, Ksenya, Julia, Maria and rest of the team!
Thank you for your fantastic review! We're thrilled to hear that our filter and search function have made such a positive impact on your online shopping experience. It's wonderful to know that you find the process seamless and efficient, and we're delighted to have you as a loyal customer. Your kind words about our team members are truly appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. Best regards, Searchanise team
Very professional support. Great plugin if you're setting up a medium or large store with lots of products
Thank you so much for your feedback! We're glad to hear that you found our support professional and that our plugin meets your needs. If you have any further questions or need assistance, please feel free to reach out. Best regards, Searchanise team
The best customer support experience and user experience. The app takes some time to learn, although the support is very responsive so the process is really easy A lot of customizable options to provide great search for store visitors. We already decreased the checkout time and now selling items that weren't very visible with the old search Highly recommended!
Thank you for sharing your positive experience! It's great to know that our responsive support team has made the process easy for you. We're glad our customizable options have helped improve your store's search and visibility, leading to reduced checkout times and increased sales. Your recommendation means a lot to us! If you ever need further assistance or have any questions, feel free to reach out. Best regards, Searchanise team
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