Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,669
chart
#934
All reviews
Rating Breakdown
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May 2, 2023
Smart Search Bar & Filters by Searchanise is a fantastic search app. We use it for both the search box and the "Narrow your Search" functionality on the sidebar. The search box has many capabilities, including matching of text in your product titles and descriptions. We sell automotive fasteners and have tens of thousands of cross-reference numbers, year/make/model combinations, part attributes such as length, width, height, etc. and Searchanise accommodates all of it. Our customers easily find what they need by searching nearly anything related to the product. In addition, Searchanise accommodates synonyms of search terms, and you can add replacement words so that if somebody searches using an odd phrase or word you can have that redirect to the correct product. You can also run many different reports. We run the Zero Results report frequently which shows us what customers are searching for, and allows us to figure out how best to direct that search in the future. Finally, support is top-notch. This is a big team developing this product with a proper ticketing system, fast follow-up, complete answers to questions, proper escalation as needed, etc. Even for feature improvements you'll find they are very eager to hear your suggestions and often will roll out the changes quickly. This app is well worth the money, I don't think we could run our business without it.
What a kind-blowing review! Thank you for taking your precious time to write it. It's obvious that you're truly satisfied with our app and there's nothing more we can ask for! We hope our journey together keeps you this happy all the time. We will do all we can to keep up the good work. Feel free to contact us anytime! Best wishes, Searchanise team
April 29, 2023
Fast and friendly support. Got great features and the devs are willing to add additional things. Added custom features after writing them. Great app can recommend!
Thank you for your kind review! It's our pleasure to help you as much as we can. If we know we can do something extra for you, we will surely do it and we're happy to see you appreciate it so much. Feel free to let us know anytime you need our help. Best wishes, Searchanise team
April 29, 2023
The app has so many bugs. Customer support has no idea how to fix issues which generic response. They charge a premium for an app that is not premium. The app has completely stopped working on my website and I have no idea why. They're say they are sorry in response to this review, a generic response rather than fixing important issues.
Thank you for your review. We are extremely sad to see you had such a disappointing experience with our app! We indeed currently have a bug related to Draft products in our system which affects your store and we can assure you our team is currently working on it. The last thing we want is for our responses to leave an impression of generic ones. We are truly sorry we made you feel like we do not look into your case individually. We promise to do better! As for the app not working in your store for a period of time, as we see we addressed this problem via email too and we hope the solution we implemented helps you! Thank you again for your honest feedback and for staying with us! We sincerely appreciate it and will fix the bug as soon as we can. Best wishes, Searchanise team
April 26, 2023
Thank you for your support on our client site. Your team is working very responsibly and with high quality. Let's keep that work progressing.
Thank you for your kind review! It's our pleasure to provide you with everything you need and we're happy to see you enjoy the results so far. We look forward to our further communication to make sure we improve all little aspects of our app's functionality according to your specific requests. Best wishes, Searchanise team
April 26, 2023
Excellent technical service. Immediate response and solution at the moment. I recommend the application as the technical service.
We wholeheartedly appreciate your review! It's a great sign that our customer service's hard work makes a difference. Thank you for letting us know about it! Please make sure to reach out to us with any questions you have. We are always glad to help. Best wishes, Searchanise team
April 26, 2023
Fantastic customer service and a special thank you to Ilya P for taking care of me and resolving my issues. You rock Ilya!
Thank you for such pure gratitude! It's a delight to see you among our clients and to be able to help you. Ilya is especially happy about your kind review. Feel free to contact us anytime and thank you for choosing us! Best wishes, Searchanise team
April 25, 2023
Lightning-fast and friendly support team. Had an issue and Anastasia fixed it within an hour. The app is really good and gives stores with larger product catalogs a way to really utilize the search both in terms of UX both also for conversion. Cannot recommend it enough
Thank you for sharing this review! Our main goal is to provide fast customer service of high quality and, of course, give our clients the most helpful search tool. We are more than happy to see such positive feedback from you about all of these things. Anastasia is especially grateful to you for this kind review. Feel free to contact our support team anytime! Best wishes, Searchanise team
April 22, 2023
Such a great tool. From the first experience, you will feel how everything is thoughtful. And for a very optimal budget, you get a powerful tool that helps your customers quickly and smoothly find everything they want. And you will understand your client's breath and what they need and react promptly to these requests. Their customer service is very responsive and always in detail suggests the better way to resolve your issues and new feature requests
Thank you from the bottom of our hearts for sharing your experience with our app in such a detailed and kind way! It's a delight to see our functionality and our support team left a very positive impression on you. The best part is to see that our search indeed makes the customer experience in your store better. Feel free to contact us anytime! Best wishes, Searchanise team
April 5, 2023
Searchanise is genuinely fantastic. Configuration is a breeze and the Support Team is VERY knowledgeable and quick with an explanation that gets you to the right place to make easy changes. Thank you Anastasia for your patience and prompt replies regarding the configuration. Thank you!
Such reviews are easily the best way to make our day. Thank you very much for your kindness and for your willingness to share your experience here! Anastasia was absolutely thrilled to know you were so satisfied with our customer service. You can always contact us if you have any questions. It's our pleasure! Best wishes, Searchanise team
April 3, 2023
This is the best searchbar app on Shopify. Where others I have downloaded have required code editing to get it to function the way you want- this one doesn't. You can hide collections, tags, and whatever else you don't want to be visible in search results. There are tons of settings that may take a little while to learn to but the documentation and support is also fantastic and is right there to help you with getting it set up just right for your store.
Thank you for sharing your feedback in detail! It's a delight to see you find our app so easy to use. We're also happy to know you find our documentation so great as well as our support team. It's our biggest motivation! Please never hesitate to reach out if any questions appear. Best wishes, Searchanise team
April 2, 2023
Exceptional to say the least. The app functions great, has great features, but to top it off the support is exceptional. Ilya and Vladimir helped us with various customizations that really made everyone happy. So glad we made this switch from our previous search app.
What an amazing review! We're on cloud nine when we hear such positive words about our functionality and our support team. Thank you very much for taking the time to share your feedback! Ilya and Vladimir are especially happy. Please make sure to contact us anytime because any agent on our team would be glad to help you. Best wishes. Searchanise team
March 31, 2023
Works good, good value for price and has adequate features for what most stores I think would need. Would recommend.
Thank you for sharing your experience with our app in this review! It makes us happy to see you're willing to recommend our app! Please make sure to contact us if you have any questions. Best wishes, Searchanise team
March 30, 2023
Best search app in the market. Great results, blazing fast support, and friendly staff. Using this for all my stores.
What a delight to receive this review from you! Thank you for being so loyal and for deciding to share your experience here. We truly appreciate that you chose our app for all your stores. If you need our help with anything, feel free to let us know. Best wishes, Searchanise team
March 30, 2023
Thank Maria! had an excellent experience with App! Their service and support were top-notch from start to finish. They were always available to answer my questions and provide guidance, and they went above and beyond to ensure my needs were met. I highly recommend App to anyone in need of great service and support. Five stars
We are more than happy to see you had such a positive impression of our app service and support! Thank you for describing it in this kind review! Maria especially appreciates it. Feel free to contact us anytime! Best wishes, Searchanise team
March 23, 2023
Apart from being quite happy with the functionality which we’ve used for some time to ease the use of our 2500+ catalogue, what I cherish the most is the support. We updated our Shopifiy platform and theme and of course had a lot of issue to solve. Smart Search Bar & Filters included, but this was solved quickly by their support. With swift answers and solution-oriented approaches, they even made the necessary adjustments for us in the backend to make it all work again. Thank you Stacy
Thank you for taking the time to share your experience with our app here! Our whole team, including Stacy, appreciates it a lot. We are always glad to look into any question or problem of our clients so please never hesitate to reach out! Best wishes, Searchanise team
March 22, 2023
Using this app for more than a year - it is doing the job. Good support as well. We recommend this app.
Thank you for your direct and kind review! We're happy to see our long-term clients having such a positive experience with our app. Please make sure to contact us with any questions you have. Best wishes, Searchanise team
March 22, 2023
good, feature-rich app that is easy to use. great support - prompt response time and the team goes above and beyond.
What a delightful review! Thank you very much! It's a pleasure to see you're satisfied both with our functionality and customer service. We will do our best to keep it up. Best wishes, Searchanise team
March 21, 2023
The setup of this app was relatively simple and straightforward, which was great. I've reached out to support several times with slightly complicated questions or requests and they have always been very helpful and have been able to do everything I've asked. It can take a bit to receive a reply, since they're a small team, but everyone I've spoken to has been knowledgeable and kind. I would absolutely recommend this app.
Thank you from the bottom of our hearts for your review! We're glad to see the setup process was quite smooth. Our support team is always ready to help if you have any questions and we're glad to see you reach out to us with no hesitation. It's also very appreciated that you are understanding when it comes to the response speed. Of course, our goal is to reply shortly and we're doing all we can for it. In fact, your patience makes us work even harder for faster support. Thank you! Feel free to contact us anytime! Best wishes, Searchanise team
March 9, 2023
Good product and great support. They helped me to customize the filter to fit my theme correctly. Highly recommend.
Thank you for your kind words! Knowing that you're satisfied in terms of both our product and our support team is priceless. Best wishes, Searchanise team
March 9, 2023
Excellent software and support. I had an issue that turned out wasn't even from this app, and they still helped me figure out what it was. And the software works great, I can direct a customer to a page based on search phrase, add synonyms, etc and it looks and feels professional and pretty too.
Hello, Thank you for your kind review! Our main goal is to offer an answer or a solution to our clients every time we can. That's why it is especially great to help you when it's not within our app's functionality. We appreciate you pointing it out! It's also a delight to see you're enjoying our product's whole package. Feel free to let us know if you need anything. We will be glad to look into it. Best wishes, Searchanise team