Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,669
chart
#934
All reviews
Rating Breakdown
Review RSS Feed
Feb. 3, 2023
Once again great, professional and fast responses from customer service! All modifications were made fast and they were exactly what we needed. Happy using this app for almost 3 years. Best smart search and filtering app!
Hello, We truly appreciate your kind words! It's especially pleasant to see that such long-term clients like you think so highly of our service. We will make sure to keep it up! Best wishes, Searchanise team
March 6, 2023
The app support we've experienced so far from the team has been excellent, especially Ksenya who has been really supportinve. They have been very helpful and very quick and responsive to queries. I would receommend them and their app to any business looking for smart filtering and bespoke functionality. Thanks Again.
Hello, Thank you for your review! We are happy to see our app and our team left such a great impression. In case you need our help further, please make sure to let us know. We are always here for you! Best wishes, Searchanise team
Jan. 31, 2023
"I recently had the pleasure of working with the team at Smart Search Bar & Filters. Their level of customer service was outstanding and their technical expertise was second to none. They went above and beyond to make modifications to their app to fit my specific needs, and even reached out with upgrades and additional modifications to further improve the app's functionality. I was thoroughly impressed with their professionalism and the quality of the final product. I highly recommend Smart Search Bar & Filters for anyone in need of a top-notch Shopify app solution."
Hello, Thank you for your glorious review! Words cannot express how thrilled we are to see that our customer service and our product provide such a positive experience. Please make sure to contact us with any questions you have. We will be glad to assist you or find a solution for you. Best wishes, Searchanise team
Jan. 31, 2023
After several attempts (during 2 months) to give Searchanise the chance to improve on our website they failed. Here are some reasons why: - One big problem is that the most searched items on our shop are not what they really are. Their own statistics in the backend shows totally different top queries then present in the search widget. - Given search results to the vistors are bad although visitors query is in the product title! Try at my website Gartencenter.de: 1 When you type "wurzel" it shows all our indoor plants first for no reason and no products with "wurzel" in the product name on the first page. The product visitors are looking for are the 23rd and 24th result! 2 We have a lot of products which called "bambus". When a customer types like "bamsbus" (typo) Searchanese says "no results", but since the query corresponds for 85% with "bambus" it should at least give the same result as "bambus". Their answer: make synoniems! That's really not how a search engine should work. - Suggestions only support English and Latin Their service is friendly but after 5 of the same email in which they thanks us again for our patience I'm done.
Hello, Thank you for your detailed feedback! We are sorry to see you are disappointed with your experience with our product! We totally agree that there are some imperfections in the way our suggestion feature works as well as our Auto spell correction feature when it comes to any language other than English. The whole search system should work better once we make the global changes that are currently in progress and hopefully there will be no need to use synonyms as a fix. We would also like to thank you for bringing our attention to the issues with suggestions. Our development team looked into your case and they confirmed there was indeed room for improvement. We appreciate you taking the time to let us know about it and we hope we can improve it further. Additionally, we contacted you by email regarding the "wurzel" search results because there's a chance we can find a solution for now. We await your reply! Best wishes, Searchanise team
July 13, 2023
Ilya P. was very helpful, nice and quick with my requests. However, I wish the app itself was more user friendly with CSS modifications. Just to change the button color of the search results required CSS code from the support team instead of having a better UX. In general a good app. Support is very quick at least.
Thank you for taking the time to share your experience with our app! We appreciate your kind words and we are happy to see that you find our product helpful. We are also grateful for your feedback on your UX with our admin panel. We are always glad to receive it to make our app even better. Feel free to share more improvement ideas via email at [email protected]. It would be super useful for us! Best wishes, Searchanise team
Jan. 24, 2023
I spent 3 days trying all apps like this one, this one is the best one, fastest, most flexible and best features.
Hello, Thank you from the bottom of our hearts for this kind review! It totally made our day. We hope that our app never disappoints you! Feel free to contact us if you need any help. Best wishes, Searchanise team
Jan. 23, 2023
Been loving Smart Search Bar & Filters (Searchanise) so far. It was only a matter of a couple clicks to install, and it worked flawlessly right out of the box. Try it on a demo store to see what it does. Then try to envision how your customers could benefit from it.
Hello, Thank you for sharing your experience with our app here! Nothing feels better than knowing how useful our product is for our clients. We will make sure to keep it up! Best wishes, Searchanise team
Jan. 20, 2023
Great app and search, really fast response and a great help in getting custom features coded, would definitely recommend!
Hello, Thank you for taking the time to write this review and for mentioning different aspects of your experience with our app! It's an absolute delight! Feel free to contact us again anytime. Best wishes, Searchanise team
Jan. 12, 2023
The searchanise team have been really really great. They have gone out of their way to really help our team out especially in terms of adding a few requests and some questions we had. I definately recomend this app to everyone!
Hello, We are happy that you enjoy our customers service and really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience even better! Best regards, Searchanise team
Jan. 9, 2023
We have generally been very happy with our experience. We use Smart Search on 4 websites, and it has always done the trick.
Hello, thank you for your feedback! It is nice to know that our app has worked well for you, especially because you use it in several stores. We will do our best to improve it even further! Best regards, Searchanise team
Jan. 8, 2023
Be careful to subscribe to this app yearly cause their policy is nonrefundable. We recently upgrade to the new theme and have to change a new app base on our needs, however, they refuse to refund my yearly subscription ( I am not requesting a full refund, just a portion). This app will change your collection page, and redirect to its layout, if the page didn't load completely and visitors click the link, still will go to your theme's design, that is the reason we consider to change it. Additionally, If I don't make any mistake here, they said $19 per month is up to 1500 Products but our store only has around 250, but in the dashboard, they ask us to upgrade cause we sold over $50000. Thirdly, if you want to customize the collection or search result, it towards java, not really easy to use. This app does not work for niche stores. Finally, they did some kind of upgrade of the app and kill of all my pre-set button colors, and just send me an email with sorry. Our member has to spend another 2 hours to adjust it back. We using this app for over 1 year and really hate to write a bad review for developers cause everybody is not easy here. However, it is time to speak something.
Hello, Thank you for your feedback, sorry to hear that our app didn't quite suit your store. As to your points, our annual subscriptions are indeed non-refundable. Yet, we value you as a customer and will do our best to come up with something in this case. One of our agents has already contacted you regarding this via email, we hope to hear from you. About how our app works, it is true that it creates a new page that is used as a search results page, which uses a layout that is most probably different from the one on search results page that is used by the theme. This is, quite an obvious drawback, however, the design and layout that our app uses can be changed with the help of settings and a bit of custom code. We have articles about this on our help portal: https://docs.searchanise.io/modify-widgets-appearance/, https://docs.searchanise.io/customize-content-search-results-widget/, and some others. JavaScript modifications (and I must mention that Java is not used by our app, it is a very different language) might be required, but they are not, usually. Besides, our support team is always glad to help if you face difficulties with making our app suit your store. Apart from consultation, this includes developing the necessary code too, if possible. The redirect to the default search results page shouldn't occur when our app is active, but if it does, it can be fixed very easily in 99.9% of cases. If you decide to give us another chance, we will do our best to fix it for you. We have also described a solution for this situation in the following article: https://docs.searchanise.io/widget-doesnt-appear-on-page-load-shopify/, it is publicly available. The described solution works pretty much always and doesn't require any coding/special knowledge, and takes minutes to implement, if needed. Regarding the subscription pricing, we don't quite understand what you mean yet, unfortunately. You had an annual subscription that costs $151.2 a year and supports up to 5,000 products. The very same subscription is currently available to you, at least as far as we can see when we check it from our end. Subscription price also doesn't depend on how much you sell, only on how many products (their variants are not counted) there are in the store and what features you need to be available to you. Looks like there was some misunderstanding, we would be more than happy to clarify this part with you. With all that said, it looks like the issues you've described might be fixed rather quickly. Our whole team will be glad to assist with it if you decide to try Searchanise one more time and contact our support about this ([email protected]). Thank you again for the feedback and for the detailed review! We will do our best to take it into account and improve our service in the future. Best regards, Searchanise team
Jan. 5, 2023
Great Product and Great people to deal with especially Yuriy! Very helpful and accommodating. Highly recommend
Using app
About 2 years
Total reviews
2
Average rating
5.0
Thank you very much for such a nice review, we appreciate it a lot. Happy to hear that you are enjoying your experience with us! Best regards, Searchanise team
Dec. 22, 2022
Awesome product and support team. We highly recommend these guys. We use their app for all collection and product filtering and search on our Shopify Store.
Hello, We truly appreciate your joyful feedback! It feels great to know you enjoy using the features that are basically the core of our app. Please never hesitate to reach out to us if you need help. Our support team is always here to assist. It gives them great motivation when clients like you are so grateful. Best regards, Searchanise team
Dec. 21, 2022
Great customer service! This app has done great things for customers. Searches are easy and we have seen an increase in sales. So many useful features. It's a must have for us! Highly recommend.
Hello, Thank you for this glorious review! It honestly feels like a Christmas gift. Please feel free to reach out to us again if you need help. We are always here for you! Best wishes, Searchanise team
Dec. 21, 2022
Great searching app with a lot of customizability. Fast response time for the customer service who are a great help.
Hello, Thank you very much for your kind review! This is a great motivation to work even harder to give you the best service. Best wishes, Searchanise team
Dec. 21, 2022
Great app. This is the second time I've used the app on my websites. It makes the user experience much better in terms of searching and navigating. The support is also fantastic.
Hello, This is a blast to see you satisfied with our solution so you chose it for several stores. Thank you for your loyalty! Feel free to contact us anytime. We are always glad to help! Best wishes, Searchanise team
Dec. 20, 2022
Thank you for getting back to us and for the prompt action from your dev team. It was great to get an issue fixed quickly.
Hello, We are glad to hear that our team was able to help in a timely manner. Thank you for choosing Searchanise and for finding time to leave us a review! Best regards, Searchanise team
Dec. 18, 2022
The app overall is quite good, but the recent rate hike is unfortunate & we're looking for a replacement. For us, the monthly price more than doubled. $19/mo minimum for site search is just asking too much.
Hello, First of all, we'd like to thank you for appreciating our app as a product. It means a lot to us! As for the price increase, we totally understand that it can be a very unexpected and unfortunate experience. We are sorry to see it made you consider choosing a different solution! If you are wondering why we decided to change our pricing, we can assure you that it was a necessity. We kept our prices the same for almost 9 years. However, many new features have been added over the years and our customer service improved. This is not final as our team keeps improving our product and it requires more resources. We hope you understand our situation! Undoubtedly, we want you to stay with us and if you do or ever decide to come back, we will be glad to work even harder to provide a profitable service. If any additional questions arise, feel free to ask us via email at [email protected]. Best wishes, Searchanise team
May 15, 2023
Hallo liebes Team, DANKE, der Support hilft euch auch, wenn ihr das Design ändern wollt. Also wir können es nur empfehlen. Danke Vielen Dank für eure Unterstützung, Ich bin echt begeistert über euren Support. Ihr habt uns sehr geholfen. Es ist echt super, das wir euch immer schreiben können, und ihr super schnell reagiert. Super Support, Super Unterstützung, Super Team Vielen Dank
Hello, thank you very much for your review! We are always doing our best to keep our replies quick and helpful, happy to hear that it was helpful to you and that our clients appreciate it! If you need any further assistance with the customization, please feel free to message us at [email protected] at any time, the whole team will be glad to help! Best regards, Searchanise team
Dec. 8, 2022
Awesome communication and customer service from Anastasia who helped out with some of the issues we were having making our search more accurate. The app has great functionality and a lot of customizability, would definitely recommend it.
Glad to know that we were able to tailor our app to suit your store best! If there is anything else we can assist you with, you know where to find us :) Thank you for choosing Searchanise! Best regards, Searchanise team