Searchanise Search & Filter
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VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.
Hello, Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It seems that there was some misunderstanding. We have only made the same changes that were made in the unpublished theme for the live one, as per your request. We also notified you about it both via email and in the chat, and provided an instruction for reverting the changes. As for now, all the changes have been reverted and the collection pages are powered by the theme again. Please let us know if you still have any difficulties and we will do our best to fix everything. It would also be great if you could let us know the ID numbers of the tickets you already have in your email, so we could check why we missed them and avoid this issue in the future. Best regards, Searchanise team
We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you have a large store with multiple variants - the 'in stock' filter does not work alongside the 'size' filter - which defeats its purpose surely??
Hello! Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience. However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again. Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned. If you need our help, feel free to contact us either via email at [email protected] or in chat. Best wishes, Searchanise team
We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.
Hello, Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality! Regarding the situation with pricing that you are describing, we had started using a new pricing model recently, and prices for some plans indeed have been raised. We kept the pricing the same for over 9 years, but our app has changed quite a lot after all these years, so we had to make changes to the subscription plans eventually. I also must say that we have changed our prices only once, it has never happened before. As far as I understand, you are also referring to the situation when your discount had expired, about which you reached out to us about 5 months ago. In the email with the offer of this discount it was stated that this discount only lasts for 1 year, which it did. We have sent you a message about the pricing for your store at [email protected] a few days ago. If you don't see it in the inbox, please check the spam folder or message us at [email protected]. We will be more than happy to find a solution for you and answer any questions if they arise. Have a nice day!
The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.
Hello. First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in the review. We are terribly sorry that our process of switching to the new prices had a negative impact on your business. The troubles you've experienced were not planned by any means. We have tried to notify you by sending notifications via email, about a month before we started the process, making an announcement on our official site, and also showing a banner with information about this in the app's admin panel. Unfortunately, none of these things guarantee that the information was available to all of our clients. We are sorry that we couldn't find a more reliable way to notify everyone. Regarding us not being able to resolve the issue with signing up in time, which caused the app not working for some time. Our support team has been overwhelmed by all the incoming emails during that period. Thankfully, that spike is over now and things are back to normal. Please review our email regarding this situation that we've sent you. Best regards, Searchanise team
Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results
Hello. It appears that there has been some kind of misunderstanding. The pricing changes haven't affected what products our app indexes, i.e., what products are counted towards the catalog size supported by subscription plans. Out of stock products have always been searchable and counted by default. There are several ways to exclude products from indexation, though: 1) Exclude products with specific tags as described here: https://docs.searchanise.io/hide-products-from-search-shopify/; 2) Set products to Draft; 3) Make products unavailable in Online store. Please message us at [email protected] about this issue. We will be glad to resolve it!
A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor customer service - the worst of all worlds!
Hello, Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you. Unfortunately, our support team has been overwhelmed lately. We are terribly sorry that we had to make you wait. Anyway, we did our best to improve the response time of our support team and we hope that such delays won’t appear again. Regarding the issue with store speed, all the Searchanise scripts are loaded asynchronously, so it shouldn't affect overall performance. However, if you face any difficulties with that again, please let us know. Our whole team will be happy to find a solution for you. Best regards, Searchanise team.
The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.
Hello, Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages! We understand that forcing re-indexation isn't always convenient when you create new collections, especially a lot of them. However, we'd like to point out that there are certain limitations in Shopify API that make it necessary for this action to be done in order for new collections to be displayed properly. However, we took into account your opinion and we are happy to tell you that we added an option to set up the automatic re-indexation in the stores. This way there is no need for you to click it manually each time you modify the store because you can set up the automatic re-indexation by schedule. You can read more about this feature in our help portal at the link: https://docs.searchanise.io/set-up-automatic-indexation-shopify/ We really hope you’ll like it! If any questions appear feel free to contact us via email. We are always here to help you. Best wishes, Searchanise team
Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me unsolicited emails. Regret not exploring other alternatives before I gave these folks my email address
Hi, Thank you very much for your feedback. Sorry to hear that you had such an experience due to us switching to the new subscription model. We indeed can't apply discounts now and might not have been able to disable one of our automatic emails with a discount offer in time. Please accept our sincere apologies for the confusion. Please message us at [email protected] and provide more details about the discount you mentioned, so we could see what we can do for you instead of that discount.
I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.
Hello, Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us. As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you. However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at [email protected] and we will find a solution. Let's stay in touch via email! Best wishes, Searchanise team
the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.
Hello, Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price. We appreciate you as a client and your willingness to share your thoughts on our app. As far as we see, your questions were already addressed via email. If you have any new ones, we are always ready for communication. By the way, we are glad to tell you that we have changed our pricing policy since June. Moreover, we are planning to add new features in the near future. We will keep you updated with the news! Also, you can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise We do hope that with our assistance you will find more ways to profitably use our app for your business! Best wishes, Searchanise team
**UPDATE*** Second critical outage during a month end promotion. All our collections are broken at the moment. Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections. This is unacceptable and damaging to our business.
We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was. Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services. In such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we see, this mechanism didn't work in your store. This is unexpected behavior and we will perform throughout tests on our side on this matter. Thank you for your feedback! We are also actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. We're eager to make our service a lot more stable for you! As for the financial losses, we're currently discussing the potential resolution to this with you via email. We hope to hear from you soon. Thank you for staying with us despite these temporary issues! We will work on them and your feedback is always welcome. Best wishes, Searchanise team
Didn't install correctly. Reached out to the developer for help. Never got a reply. Deleted the app.
Hello, Thanks a lot for sharing your feedback with us. We are sorry to know that you were not satisfied with our service. We worked hard to improve the response time of our support team and hope that you won’t face such difficulties in the future. Also, we checked your store and we were glad to see that you still use our app and the widgets are working fine there. We appreciate you as a client and don’t want you to be disappointed with our app. So, if any questions appear, please contact us and we will do our best to find a proper solution for you! We wish you good sales! Best regards, Searchanise team
App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.
Hello, Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through. We experienced a technical issue and the team was alerted with a delay. Surely, the issue was fixed and now the app works well. The whole team is now hard at work on improving the monitoring system and internal processes to prevent possible issues and make sure the performance stays stable. As far as I see, the app now works without any issues in your store, but if you need our help with anything, don't hesitate to contact us at [email protected]. Searchanise team
We know that you don't have an integration with the Wishlist app. However, the Flits developer team wants to talk to you on this issue and they are saying they can solve this issue by coordinating with you. Earlier also we were using your theme along with searchanise but did not face this issue. We along with Flits are waiting for your reply for the Last 2 days but no revert. Ticket #109768
Hello, Thank you for leaving your feedback for us. We understand your concern and are really sorry that such a delay occurred. We replied in the mentioned ticket and cc'd the Filts team. We'll be happy to answer all the questions the team has and discuss how their app can be integrated with Searchanise. We will be looking forward to the reply in the corresponding ticket and are hoping that our cooperation will bring the desired result. All the best, Searchanise team
I had to remove app, after using it for some months: these the following problem I faced : 1) After different tests appear clear that app slow down the home page lot... I’d say 10 points on page speed 2) integrating it with loox review had the nice results to show stars on grid products but broken all the liquid.collection or something like that. The products on grid lost the “add to chart option” and couldn’t find anymore the panel to change the setup collection page. 3) I made so many different tests with different themes in the end when I removed the app, products not showing anymore in my original theme in collections but as single products yes. In my new theme instead they were showing not as they had to do, but in the way of my old theme loosing their look and the add to cart option . In the end no way I “lost” my original theme ( Shopify partner asked me 1400 euro to fix it...) and in new theme I didn’t install it anymore (even th I have it paied til may 2021).
Hello, Thank you for taking time to leave us a review. We always take the reviews seriously and we are really sorry that you experienced such issues while using our app. Our team regrets we haven't had a chance to help you fix those problems as have not received any support requests from your team. We will reach out to you shortly via email and will do our best to help. Searchanise team
App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well. No live support and huge loss in revenue from our website not showing any products
Hello, Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent requests with top priority. Right now our team is working on the issue you submitted and we will follow up with you shortly within our current email thread. Searchanise team
Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.
Hello, Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you mentioned and we will do our best to fix it quickly. We will keep following up on this in our current email thread. Searchanise team
Not usable for complex product names + Slow support: The support takes forever and they answer with a default message stating that they have an above average number of requests to excuse themselves for it. Its been this way for a year now and it usually takes around 4-5 days to receive a reply, which is unacceptable given the size of our business.
Hello, We appreciate your willingness to share your feedback. We are sorry we left such an unpleasant impression! We indeed used to have problems with a hugh volumes of requests. So, we understand your frustration. Luckily, now we respond much faster and we plan to keep it up. As we see, your recent emails were addressed in time. Feel free to contact us again with any questions or queries. We will be glad to help! Best wishes, Searchanise team
Hello i am trying to contact Smart Search & Instant Search team but no result found. i want some changes in my site for searching thats why contacting this team but no results
Hi, Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes. In case you need to contact us again, feel free to email [email protected] or send a message through the feedback form in the app's control panel. We'd be happy to assist.
I have been using this app for a while. A load of configurable features but very unreliable indexing. All of a sudden collections stop showing products that hundreds of products. No way someone can run a store with this App. Complete waste of time and money. And not a very good customer service either, If I am facing major issues one more time, I will cancel, raise it with Shopify and do whatever needed to get my money back. Please stay away from this App.
We are really sorry to hear that you have faced such issues with indexation. The team is investigating this problem and will try to find the best solution to fix it. We will keep following up with you via our current email thread.
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