Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.8
feedback
1,639
chart
#382
All reviews
Rating Breakdown
Review RSS Feed
July 25, 2022
I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.
Hello, Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us. As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you. However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at [email protected] and we will find a solution. Let's stay in touch via email! Best wishes, Searchanise team
June 7, 2022
the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.
Hello, Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price. We appreciate you as a client and your willingness to share your thoughts on our app. As far as we see, your questions were already addressed via email. If you have any new ones, we are always ready for communication. By the way, we are glad to tell you that we have changed our pricing policy since June. Moreover, we are planning to add new features in the near future. We will keep you updated with the news! Also, you can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise We do hope that with our assistance you will find more ways to profitably use our app for your business! Best wishes, Searchanise team
May 3, 2022
This app has some good search features, but there are a few bugs in the system and the customer support is terrible!!! I followed their supplied instructions and spent days assigning colour families, but they don't show as colour swatches on the shop front. I have written to them 3 times to ask for help but have had no reply, but someone has reset all the families previously assigned. soooo frustrating and a massive waste of time.
Hello, Thank you for taking the time to share your feedback. We are truly sorry to see you had such a frustrating experience with our app! As I see, one of our articles about colour families was indeed confusing so it's no surprise you had issues with this feature of ours. We apologize for that! Good to see that in the end you received correct instructions. By the way, our team added the needed details to the article so it doesn't confuse our clients anymore. Thank you very much for drawing our attention to it! All the best, Searchanise team
Feb. 10, 2022
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello, Thanks a lot for sharing your feedback about our app and support service. We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled. Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more. We are here for you so feel free to reach out whenever you need. All the best, Searchanise team
Nov. 16, 2021
very complicated design, it did not work for me. i actually need a very simple filter, here you are stuffed with more feauters that no one needs.
Hello, Thank you for taking time to provide your feedback, it's really important to us. We are sorry that you find the app's design complicated. We will totally consider simplifying it and more details from your experience with our app will be of great help. We'd be grateful if you could email us at [email protected] with the details of your experience. We are sure that your suggestions will make our app better! Your cooperation will be appreciated greatly. Best wishes, Searchanise team
Sept. 24, 2021
In passato funzionava bene, ho aggiunto vari prodotti al mio store ed ho superato i 25000 prodotti, già prima di arrivare a quella cifra l'app mi rallentava tutto nonostante avessi pagato il pacchetto giusto. Ho cambiato app e utilizzato un'altra iper rapida anche con 50000 articoli a catalogo. essendo sceso a 11000 prodotti ho voluto dare un'altra chance a quest'app perchè aveva un layout che preferivo ma purtroppo ho buttato inutilmente altri soldi per il pacchetto 5-25000 prodotti senza nessuna funzione, l'app rimane impanata nell'indicizzazione dei prodotti senza mai completarla rendendo il mio sito totalmente inutilizzabile. Non la reinstallerò e se non volete buttare soldi e rallentare il sito, evitate...
Hello, Thank you for taking time to provide feedback for us. We are sorry to hear you have faced such issues with our app. Unfortunately, we didn't have a chance to sort out these issues for you as we have not received any support requests from you. But we are willing to help you overcome these problems so we have contacted you via email offering our assistance. We look forward to your reply and will be happy if you decide to give our app a go again. All the best, Searchanise team
Sept. 2, 2021
It's show fake price :-( in discription a very bad experience i face in my life. After free trial it required more then $18 per month and free version is not working.
Hello, Thank you for sharing your feedback with us. We sincerely apologize if our pricing confused you. We've tried to reach out to you via email but unfortunately we didn't get any reply from you. We appreciate your willingness to share your thoughts on our app and we are glad to tell you that we have changed our pricing policy, you can check our new prices at the link: https://searchanise.io/pricing/ Moreover, we are planning to add new features in the near future. We will keep you updated with the news. You can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise We do hope that with our assistance you will find more ways to profitably use our app for your business! Best wishes, Searchanise team
Aug. 3, 2021
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.
Hello, Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated. We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails. We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch! All the best, Searchanise team
June 25, 2021
very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!
Hello, Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that impression we left made you delete our app! We'd like to let you know that since you had left this review, our support team grew so now we reply much faster. Also, we've released some new features that might be interesting for you. If you ever decide to give us another shot, we will do everything we can to assist you in time and help you with the app's features. All the best, Searchanise team
May 25, 2021
Didn't install correctly. Reached out to the developer for help. Never got a reply. Deleted the app.
Hello, Thanks a lot for sharing your feedback with us. We are sorry to know that you were not satisfied with our service. We worked hard to improve the response time of our support team and hope that you won’t face such difficulties in the future. Also, we checked your store and we were glad to see that you still use our app and the widgets are working fine there. We appreciate you as a client and don’t want you to be disappointed with our app. So, if any questions appear, please contact us and we will do our best to find a proper solution for you! We wish you good sales! Best regards, Searchanise team
May 20, 2021
Useless app I have ever seen on Shopify App store. After installing this app on the store, user cannot proceed from cart page to checkout page. It writes unnecessary codes on your store which messes the entire user experience. Don't download this, if u use u will not get orders. Because user cannot proceed from cart page to checkout page. Useless and brainless people
Hello, Thank you for taking the time to leave your feedback. We are really sorry that you faced the issue that affected the checkout. From your communication history with our support team we learned that the mentioned issue was caused by a conflict with the theme you were using in your store. As far as we can see the issue was quickly resolved and finally the app was fully compatible with the theme. We have reached out to you via email but unfortunately we didn't have a chance to help you further as our app was uninstalled. Please be assured that we would appreciate the opportunity to help you with the app in case you decide to give it a go once more. We are here for you so feel free to reach out whenever you need. Best regards, Searchanise team
Jan. 22, 2021
Stuck at re-indexing and unable to load any collection pages. I am unable to even disable the app and we are bleeging visitors. Support hasn't yet gotten back and its been a few hours.
Hello, Thank you for your feedback. We are deeply sorry for such an uncomfortable situation and the inconvenience you were exposed to. We faced a technical issue of which the team was not alerted in time by the system, which delayed our reaction. The issue was then fixed and now the app continues to work well. We are now actively improving the monitoring system and internal processes so that no such issues could occur in the future. If any concerns need to be addressed, we are here for you, just let us know at [email protected]. We'd be happy to have you back if you decide to give us another chance. Searchanise team
Jan. 22, 2021
App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.
Hello, Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through. We experienced a technical issue and the team was alerted with a delay. Surely, the issue was fixed and now the app works well. The whole team is now hard at work on improving the monitoring system and internal processes to prevent possible issues and make sure the performance stays stable. As far as I see, the app now works without any issues in your store, but if you need our help with anything, don't hesitate to contact us at [email protected]. Searchanise team
May 8, 2023
Very unreliable and buggy. No support whatsoever. Uninstalling immediately. Why is this app creating issues on our website and there's absolutely no one to fix this? Why do customers have to wait 4-6 days to get support? What sort of company is this?
Hello, We appreciate your willingness to leave a feedback for us. We are also very sorry you had an unpleasant experience with our app! As far as we see, we looked into this case with our developers and did our best to help you. If any problems appear again, you can always let us know and we will shortly get to the investigation. All the best, Searchanise team
Nov. 12, 2020
We know that you don't have an integration with the Wishlist app. However, the Flits developer team wants to talk to you on this issue and they are saying they can solve this issue by coordinating with you. Earlier also we were using your theme along with searchanise but did not face this issue. We along with Flits are waiting for your reply for the Last 2 days but no revert. Ticket #109768
Hello, Thank you for leaving your feedback for us. We understand your concern and are really sorry that such a delay occurred. We replied in the mentioned ticket and cc'd the Filts team. We'll be happy to answer all the questions the team has and discuss how their app can be integrated with Searchanise. We will be looking forward to the reply in the corresponding ticket and are hoping that our cooperation will bring the desired result. All the best, Searchanise team
Nov. 6, 2020
I had to remove app, after using it for some months: these the following problem I faced : 1) After different tests appear clear that app slow down the home page lot... I’d say 10 points on page speed 2) integrating it with loox review had the nice results to show stars on grid products but broken all the liquid.collection or something like that. The products on grid lost the “add to chart option” and couldn’t find anymore the panel to change the setup collection page. 3) I made so many different tests with different themes in the end when I removed the app, products not showing anymore in my original theme in collections but as single products yes. In my new theme instead they were showing not as they had to do, but in the way of my old theme loosing their look and the add to cart option . In the end no way I “lost” my original theme ( Shopify partner asked me 1400 euro to fix it...) and in new theme I didn’t install it anymore (even th I have it paied til may 2021).
Hello, Thank you for taking time to leave us a review. We always take the reviews seriously and we are really sorry that you experienced such issues while using our app. Our team regrets we haven't had a chance to help you fix those problems as have not received any support requests from your team. We will reach out to you shortly via email and will do our best to help. Searchanise team
Oct. 7, 2020
The app doesn't function properly, a lot of problems happening, some products in the store are not even shown in the search result page (looks like the product doesn't exist in the store, this is the worst part). When I contacted them, experienced a very slow response, very disappointed. I have paid for the yearly plan, now stuck in it, it ruined my store. I demand a full refund immediately, please.
Hello, Thank you for leaving your feedback for us. We are really sorry that you have faced these issues with the search while using our app. The team is investigating the problem right now and we will do our best to find the best solution to the issues you mentioned. We will get back to you with the results shortly in the ticket you submitted. Searchanise team
Sept. 14, 2020
App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well. No live support and huge loss in revenue from our website not showing any products
Hello, Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent requests with top priority. Right now our team is working on the issue you submitted and we will follow up with you shortly within our current email thread. Searchanise team
Sept. 8, 2020
Poor customer service and support. the products doesn't work with two languages even it is integrated with langify.
Hello, Thank you for sharing your feedback with us. We are really sorry to know that you have faced issues with Langify integration. Our team is now working on the issue you mentioned and we will do our best to fix it quickly. We will keep following up on this in our current email thread. Searchanise team
Nov. 16, 2021
Not usable for complex product names + Slow support: The support takes forever and they answer with a default message stating that they have an above average number of requests to excuse themselves for it. Its been this way for a year now and it usually takes around 4-5 days to receive a reply, which is unacceptable given the size of our business.
Hello, We appreciate your willingness to share your feedback. We are sorry we left such an unpleasant impression! We indeed used to have problems with a hugh volumes of requests. So, we understand your frustration. Luckily, now we respond much faster and we plan to keep it up. As we see, your recent emails were addressed in time. Feel free to contact us again with any questions or queries. We will be glad to help! Best wishes, Searchanise team