Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,686
chart
#814
All reviews
Rating Breakdown
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Sept. 7, 2022
The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.
Hello. First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in the review. We are terribly sorry that our process of switching to the new prices had a negative impact on your business. The troubles you've experienced were not planned by any means. We have tried to notify you by sending notifications via email, about a month before we started the process, making an announcement on our official site, and also showing a banner with information about this in the app's admin panel. Unfortunately, none of these things guarantee that the information was available to all of our clients. We are sorry that we couldn't find a more reliable way to notify everyone. Regarding us not being able to resolve the issue with signing up in time, which caused the app not working for some time. Our support team has been overwhelmed by all the incoming emails during that period. Thankfully, that spike is over now and things are back to normal. Please review our email regarding this situation that we've sent you. Best regards, Searchanise team
Sept. 5, 2022
Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results
Hello. It appears that there has been some kind of misunderstanding. The pricing changes haven't affected what products our app indexes, i.e., what products are counted towards the catalog size supported by subscription plans. Out of stock products have always been searchable and counted by default. There are several ways to exclude products from indexation, though: 1) Exclude products with specific tags as described here: https://docs.searchanise.io/hide-products-from-search-shopify/; 2) Set products to Draft; 3) Make products unavailable in Online store. Please message us at [email protected] about this issue. We will be glad to resolve it!
Sept. 3, 2022
A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor customer service - the worst of all worlds!
Hello, Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you. Unfortunately, our support team has been overwhelmed lately. We are terribly sorry that we had to make you wait. Anyway, we did our best to improve the response time of our support team and we hope that such delays won’t appear again. Regarding the issue with store speed, all the Searchanise scripts are loaded asynchronously, so it shouldn't affect overall performance. However, if you face any difficulties with that again, please let us know. Our whole team will be happy to find a solution for you. Best regards, Searchanise team.
Sept. 2, 2022
We've been with this app for over 2 years and I would rate them 4 out of 5 stars but recently they changed their pricing and cancelled our old plan was $27 and now $59 for the same thing. I guess inflation hitting hard on everything.
Hello, Thank you very much for your feedback. We understand that increase in prices is always not a pleasant event and sorry that we had to put you through it. As to why we had to change the prices, it was necessarily to do as it allows us keep improving the experience of our clients. Our development team puts a lot of effort adding new features and improving the old ones. Some of the big new features are new widget designs and compatibility with year/make/model apps. Currently, we are working on implementing image, voice search, and some other functionality requested by our clients. Please also note that the pricing model that was used before had been adopted in 2013. We understand that keeping the prices steady is important and kept them the same for almost 9 years, but the time for changes has come. Lastly, we would like to address the part about cancelling active subscriptions that you mentioned. To our regret too, it indeed has happened as it was necessary due to technical reasons. We converted your subscription into an equivalent trial one to prevent the subscription from being automatically renewed, while not cutting out the service. We have sent several notifications about this via email, added a banner to the app's admin panel, and also added information about the changes to our official site prior to this. All of this has been done out of necessity and we will do our best to avoid this practice in the future. Hope for your understanding. If you have any questions or suggestions, please feel free to message at [email protected] at any time. We will be glad to do all we can to help. Best regards, Searchanise team.
Aug. 24, 2022
On 21 Jul the search engine was down and stopped working. There was no notification on the downtime and our web store was not showing the intended search results. Our conversions were affected because customers could not find what they want. Today we realised the search results were not showing a complete listing and we had no idea how long the error has been going on for. Several important SKUs were missing from the search results page although the search query keywords were consistently included in the product titles. Our conversions were affected and we're still waiting for a response as we speak. These episodes of downtime have clearly shown that the app is unreliable. I would not recommend using it as the risks are too high.
Hello, Thank you for your feedback. We are very sorry for the issue and we take responsibility for it. In the reply to your email, we did our best to explain why this problem happened in the first place. In short, our inner price conversion processes caused a heavy load on our indexation. Of course, it's not an excuse in that situation but we wanted to keep you posted on what was going on. As we remember, the issue was fixed with a re-indexation and we advised you to set up automatic re-indexation in your store. Recently, we checked your store and noticed that you indeed set up the automatic re-indexation like we advised. Glad to see that! As we see, our widgets work properly in your store at the moment. Still, if you have any other questions on this matter, feel free to contact us via email. We are always ready to help with any problems or queries related to our app. Best wishes, Searchanise team
Aug. 16, 2022
The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.
Hello, Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages! We understand that forcing re-indexation isn't always convenient when you create new collections, especially a lot of them. However, we'd like to point out that there are certain limitations in Shopify API that make it necessary for this action to be done in order for new collections to be displayed properly. However, we took into account your opinion and we are happy to tell you that we added an option to set up the automatic re-indexation in the stores. This way there is no need for you to click it manually each time you modify the store because you can set up the automatic re-indexation by schedule. You can read more about this feature in our help portal at the link: https://docs.searchanise.io/set-up-automatic-indexation-shopify/ We really hope you’ll like it! If any questions appear feel free to contact us via email. We are always here to help you. Best wishes, Searchanise team
Oct. 4, 2022
Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me unsolicited emails. Regret not exploring other alternatives before I gave these folks my email address
Hi, Thank you very much for your feedback. Sorry to hear that you had such an experience due to us switching to the new subscription model. We indeed can't apply discounts now and might not have been able to disable one of our automatic emails with a discount offer in time. Please accept our sincere apologies for the confusion. Please message us at [email protected] and provide more details about the discount you mentioned, so we could see what we can do for you instead of that discount.
July 25, 2022
I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.
Hello, Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us. As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you. However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at [email protected] and we will find a solution. Let's stay in touch via email! Best wishes, Searchanise team
June 7, 2022
the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.
Hello, Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price. We appreciate you as a client and your willingness to share your thoughts on our app. As far as we see, your questions were already addressed via email. If you have any new ones, we are always ready for communication. By the way, we are glad to tell you that we have changed our pricing policy since June. Moreover, we are planning to add new features in the near future. We will keep you updated with the news! Also, you can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise We do hope that with our assistance you will find more ways to profitably use our app for your business! Best wishes, Searchanise team
May 3, 2022
This app has some good search features, but there are a few bugs in the system and the customer support is terrible!!! I followed their supplied instructions and spent days assigning colour families, but they don't show as colour swatches on the shop front. I have written to them 3 times to ask for help but have had no reply, but someone has reset all the families previously assigned. soooo frustrating and a massive waste of time.
Hello, Thank you for taking the time to share your feedback. We are truly sorry to see you had such a frustrating experience with our app! As I see, one of our articles about colour families was indeed confusing so it's no surprise you had issues with this feature of ours. We apologize for that! Good to see that in the end you received correct instructions. By the way, our team added the needed details to the article so it doesn't confuse our clients anymore. Thank you very much for drawing our attention to it! All the best, Searchanise team
Feb. 10, 2022
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello, Thanks a lot for sharing your feedback about our app and support service. We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled. Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more. We are here for you so feel free to reach out whenever you need. All the best, Searchanise team
March 27, 2024
**UPDATE*** Second critical outage during a month end promotion. All our collections are broken at the moment. Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections. This is unacceptable and damaging to our business.
We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was. Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services. In such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we see, this mechanism didn't work in your store. This is unexpected behavior and we will perform throughout tests on our side on this matter. Thank you for your feedback! We are also actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. We're eager to make our service a lot more stable for you! As for the financial losses, we're currently discussing the potential resolution to this with you via email. We hope to hear from you soon. Thank you for staying with us despite these temporary issues! We will work on them and your feedback is always welcome. Best wishes, Searchanise team
Nov. 16, 2021
very complicated design, it did not work for me. i actually need a very simple filter, here you are stuffed with more feauters that no one needs.
Hello, Thank you for taking time to provide your feedback, it's really important to us. We are sorry that you find the app's design complicated. We will totally consider simplifying it and more details from your experience with our app will be of great help. We'd be grateful if you could email us at [email protected] with the details of your experience. We are sure that your suggestions will make our app better! Your cooperation will be appreciated greatly. Best wishes, Searchanise team
Sept. 24, 2021
In passato funzionava bene, ho aggiunto vari prodotti al mio store ed ho superato i 25000 prodotti, già prima di arrivare a quella cifra l'app mi rallentava tutto nonostante avessi pagato il pacchetto giusto. Ho cambiato app e utilizzato un'altra iper rapida anche con 50000 articoli a catalogo. essendo sceso a 11000 prodotti ho voluto dare un'altra chance a quest'app perchè aveva un layout che preferivo ma purtroppo ho buttato inutilmente altri soldi per il pacchetto 5-25000 prodotti senza nessuna funzione, l'app rimane impanata nell'indicizzazione dei prodotti senza mai completarla rendendo il mio sito totalmente inutilizzabile. Non la reinstallerò e se non volete buttare soldi e rallentare il sito, evitate...
Hello, Thank you for taking time to provide feedback for us. We are sorry to hear you have faced such issues with our app. Unfortunately, we didn't have a chance to sort out these issues for you as we have not received any support requests from you. But we are willing to help you overcome these problems so we have contacted you via email offering our assistance. We look forward to your reply and will be happy if you decide to give our app a go again. All the best, Searchanise team
Sept. 2, 2021
It's show fake price :-( in discription a very bad experience i face in my life. After free trial it required more then $18 per month and free version is not working.
Hello, Thank you for sharing your feedback with us. We sincerely apologize if our pricing confused you. We've tried to reach out to you via email but unfortunately we didn't get any reply from you. We appreciate your willingness to share your thoughts on our app and we are glad to tell you that we have changed our pricing policy, you can check our new prices at the link: https://searchanise.io/pricing/ Moreover, we are planning to add new features in the near future. We will keep you updated with the news. You can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise We do hope that with our assistance you will find more ways to profitably use our app for your business! Best wishes, Searchanise team
Aug. 3, 2021
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.
Hello, Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated. We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails. We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch! All the best, Searchanise team
Jan. 22, 2024
I have paid for a year and can't use the app as there are so many issues between Searchanise Collection/Search Pages and BolideAI/Searchanise Upsell. Since you moved the upsell to BolideAI the service has been terrible, doesn't reintegrate just shows errors every few days when it tries and the customization for both should be easier to match the theme so that both apps visuals show the same look throughout the website and it matches throughout the website.
June 25, 2021
very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!
Hello, Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that impression we left made you delete our app! We'd like to let you know that since you had left this review, our support team grew so now we reply much faster. Also, we've released some new features that might be interesting for you. If you ever decide to give us another shot, we will do everything we can to assist you in time and help you with the app's features. All the best, Searchanise team
May 25, 2021
Didn't install correctly. Reached out to the developer for help. Never got a reply. Deleted the app.
Hello, Thanks a lot for sharing your feedback with us. We are sorry to know that you were not satisfied with our service. We worked hard to improve the response time of our support team and hope that you won’t face such difficulties in the future. Also, we checked your store and we were glad to see that you still use our app and the widgets are working fine there. We appreciate you as a client and don’t want you to be disappointed with our app. So, if any questions appear, please contact us and we will do our best to find a proper solution for you! We wish you good sales! Best regards, Searchanise team
May 20, 2021
Useless app I have ever seen on Shopify App store. After installing this app on the store, user cannot proceed from cart page to checkout page. It writes unnecessary codes on your store which messes the entire user experience. Don't download this, if u use u will not get orders. Because user cannot proceed from cart page to checkout page. Useless and brainless people
Hello, Thank you for taking the time to leave your feedback. We are really sorry that you faced the issue that affected the checkout. From your communication history with our support team we learned that the mentioned issue was caused by a conflict with the theme you were using in your store. As far as we can see the issue was quickly resolved and finally the app was fully compatible with the theme. We have reached out to you via email but unfortunately we didn't have a chance to help you further as our app was uninstalled. Please be assured that we would appreciate the opportunity to help you with the app in case you decide to give it a go once more. We are here for you so feel free to reach out whenever you need. Best regards, Searchanise team