Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,176
chart
#1,141
All reviews
Review RSS Feed
Jan. 31, 2023
After several attempts (during 2 months) to give Searchanise the chance to improve on our website they failed. Here are some reasons why: - One big problem is that the most searched items on our shop are not what they really are. Their own statistics in the backend shows totally different top queries then present in the search widget. - Given search results to the vistors are bad although visitors query is in the product title! Try at my website Gartencenter.de: 1 When you type "wurzel" it shows all our indoor plants first for no reason and no products with "wurzel" in the product name on the first page. The product visitors are looking for are the 23rd and 24th result! 2 We have a lot of products which called "bambus". When a customer types like "bamsbus" (typo) Searchanese says "no results", but since the query corresponds for 85% with "bambus" it should at least give the same result as "bambus". Their answer: make synoniems! That's really not how a search engine should work. - Suggestions only support English and Latin Their service is friendly but after 5 of the same email in which they thanks us again for our patience I'm done.
Hello, Thank you for your detailed feedback! We are sorry to see you are disappointed with your experience with our product! We totally agree that there are some imperfections in the way our suggestion feature works as well as our Auto spell correction feature when it comes to any language other than English. The whole search system should work better once we make the global changes that are currently in progress and hopefully there will be no need to use synonyms as a fix. We would also like to thank you for bringing our attention to the issues with suggestions. Our development team looked into your case and they confirmed there was indeed room for improvement. We appreciate you taking the time to let us know about it and we hope we can improve it further. Additionally, we contacted you by email regarding the "wurzel" search results because there's a chance we can find a solution for now. We await your reply! Best wishes, Searchanise team
Jan. 8, 2023
Be careful to subscribe to this app yearly cause their policy is nonrefundable. We recently upgrade to the new theme and have to change a new app base on our needs, however, they refuse to refund my yearly subscription ( I am not requesting a full refund, just a portion). This app will change your collection page, and redirect to its layout, if the page didn't load completely and visitors click the link, still will go to your theme's design, that is the reason we consider to change it. Additionally, If I don't make any mistake here, they said $19 per month is up to 1500 Products but our store only has around 250, but in the dashboard, they ask us to upgrade cause we sold over $50000. Thirdly, if you want to customize the collection or search result, it towards java, not really easy to use. This app does not work for niche stores. Finally, they did some kind of upgrade of the app and kill of all my pre-set button colors, and just send me an email with sorry. Our member has to spend another 2 hours to adjust it back. We using this app for over 1 year and really hate to write a bad review for developers cause everybody is not easy here. However, it is time to speak something.
Hello, Thank you for your feedback, sorry to hear that our app didn't quite suit your store. As to your points, our annual subscriptions are indeed non-refundable. Yet, we value you as a customer and will do our best to come up with something in this case. One of our agents has already contacted you regarding this via email, we hope to hear from you. About how our app works, it is true that it creates a new page that is used as a search results page, which uses a layout that is most probably different from the one on search results page that is used by the theme. This is, quite an obvious drawback, however, the design and layout that our app uses can be changed with the help of settings and a bit of custom code. We have articles about this on our help portal: https://docs.searchanise.io/modify-widgets-appearance/, https://docs.searchanise.io/customize-content-search-results-widget/, and some others. JavaScript modifications (and I must mention that Java is not used by our app, it is a very different language) might be required, but they are not, usually. Besides, our support team is always glad to help if you face difficulties with making our app suit your store. Apart from consultation, this includes developing the necessary code too, if possible. The redirect to the default search results page shouldn't occur when our app is active, but if it does, it can be fixed very easily in 99.9% of cases. If you decide to give us another chance, we will do our best to fix it for you. We have also described a solution for this situation in the following article: https://docs.searchanise.io/widget-doesnt-appear-on-page-load-shopify/, it is publicly available. The described solution works pretty much always and doesn't require any coding/special knowledge, and takes minutes to implement, if needed. Regarding the subscription pricing, we don't quite understand what you mean yet, unfortunately. You had an annual subscription that costs $151.2 a year and supports up to 5,000 products. The very same subscription is currently available to you, at least as far as we can see when we check it from our end. Subscription price also doesn't depend on how much you sell, only on how many products (their variants are not counted) there are in the store and what features you need to be available to you. Looks like there was some misunderstanding, we would be more than happy to clarify this part with you. With all that said, it looks like the issues you've described might be fixed rather quickly. Our whole team will be glad to assist with it if you decide to try Searchanise one more time and contact our support about this ([email protected]). Thank you again for the feedback and for the detailed review! We will do our best to take it into account and improve our service in the future. Best regards, Searchanise team
Nov. 18, 2022
VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.
Hello, Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It seems that there was some misunderstanding. We have only made the same changes that were made in the unpublished theme for the live one, as per your request. We also notified you about it both via email and in the chat, and provided an instruction for reverting the changes. As for now, all the changes have been reverted and the collection pages are powered by the theme again. Please let us know if you still have any difficulties and we will do our best to fix everything. It would also be great if you could let us know the ID numbers of the tickets you already have in your email, so we could check why we missed them and avoid this issue in the future. Best regards, Searchanise team
Dec. 14, 2022
We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you have a large store with multiple variants - the 'in stock' filter does not work alongside the 'size' filter - which defeats its purpose surely??
Hello! Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience. However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again. Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned. If you need our help, feel free to contact us either via email at [email protected] or in chat. Best wishes, Searchanise team
Oct. 25, 2022
They did something to my store and haven't fixed it yet. Product pics don't come up properly on collection pages and there is still weird lines in between products which I told them to fix but no update. They keep sending automated messages and close the ticket. It's not acceptable.
Hello, Thanks a lot for your feedback. We are sorry that the issue with the borders has influenced your store. It happened because of the latest update that added a new setting for changing the product tile borders color. We know what was the cause and will not let it happen again. Also, as far as we can see, one of our support agents has already helped you to fix the issue and the borders are not displayed in your store anymore. As for the ticket itself, it was closed automatically in 4 days after one of our agents responded, as we didn't receive any further replies from you in that ticket. We apologize for these inconveniences. Please also note that you can re-open any of your tickets by replying to them at any time. If there is anything else we can do, please message us at [email protected], we are always here to help you. Best regards, Searchanise team
Sept. 26, 2022
We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.
Hello, Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality! Regarding the situation with pricing that you are describing, we had started using a new pricing model recently, and prices for some plans indeed have been raised. We kept the pricing the same for over 9 years, but our app has changed quite a lot after all these years, so we had to make changes to the subscription plans eventually. I also must say that we have changed our prices only once, it has never happened before. As far as I understand, you are also referring to the situation when your discount had expired, about which you reached out to us about 5 months ago. In the email with the offer of this discount it was stated that this discount only lasts for 1 year, which it did. We have sent you a message about the pricing for your store at [email protected] a few days ago. If you don't see it in the inbox, please check the spam folder or message us at [email protected]. We will be more than happy to find a solution for you and answer any questions if they arise. Have a nice day!
Sept. 7, 2022
The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.
Hello. First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in the review. We are terribly sorry that our process of switching to the new prices had a negative impact on your business. The troubles you've experienced were not planned by any means. We have tried to notify you by sending notifications via email, about a month before we started the process, making an announcement on our official site, and also showing a banner with information about this in the app's admin panel. Unfortunately, none of these things guarantee that the information was available to all of our clients. We are sorry that we couldn't find a more reliable way to notify everyone. Regarding us not being able to resolve the issue with signing up in time, which caused the app not working for some time. Our support team has been overwhelmed by all the incoming emails during that period. Thankfully, that spike is over now and things are back to normal. Please review our email regarding this situation that we've sent you. Best regards, Searchanise team
Sept. 5, 2022
Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results
Hello. It appears that there has been some kind of misunderstanding. The pricing changes haven't affected what products our app indexes, i.e., what products are counted towards the catalog size supported by subscription plans. Out of stock products have always been searchable and counted by default. There are several ways to exclude products from indexation, though: 1) Exclude products with specific tags as described here: https://docs.searchanise.io/hide-products-from-search-shopify/; 2) Set products to Draft; 3) Make products unavailable in Online store. Please message us at [email protected] about this issue. We will be glad to resolve it!
Sept. 3, 2022
A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor customer service - the worst of all worlds!
Hello, Thanks a lot for sharing feedback with us. We are sorry to know that we have made such an impression on you. Unfortunately, our support team has been overwhelmed lately. We are terribly sorry that we had to make you wait. Anyway, we did our best to improve the response time of our support team and we hope that such delays won’t appear again. Regarding the issue with store speed, all the Searchanise scripts are loaded asynchronously, so it shouldn't affect overall performance. However, if you face any difficulties with that again, please let us know. Our whole team will be happy to find a solution for you. Best regards, Searchanise team.
Aug. 24, 2022
On 21 Jul the search engine was down and stopped working. There was no notification on the downtime and our web store was not showing the intended search results. Our conversions were affected because customers could not find what they want. Today we realised the search results were not showing a complete listing and we had no idea how long the error has been going on for. Several important SKUs were missing from the search results page although the search query keywords were consistently included in the product titles. Our conversions were affected and we're still waiting for a response as we speak. These episodes of downtime have clearly shown that the app is unreliable. I would not recommend using it as the risks are too high.
Hello, Thank you for your feedback. We are very sorry for the issue and we take responsibility for it. In the reply to your email, we did our best to explain why this problem happened in the first place. In short, our inner price conversion processes caused a heavy load on our indexation. Of course, it's not an excuse in that situation but we wanted to keep you posted on what was going on. As we remember, the issue was fixed with a re-indexation and we advised you to set up automatic re-indexation in your store. Recently, we checked your store and noticed that you indeed set up the automatic re-indexation like we advised. Glad to see that! As we see, our widgets work properly in your store at the moment. Still, if you have any other questions on this matter, feel free to contact us via email. We are always ready to help with any problems or queries related to our app. Best wishes, Searchanise team
Aug. 16, 2022
The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.
Hello, Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages! We understand that forcing re-indexation isn't always convenient when you create new collections, especially a lot of them. However, we'd like to point out that there are certain limitations in Shopify API that make it necessary for this action to be done in order for new collections to be displayed properly. However, we took into account your opinion and we are happy to tell you that we added an option to set up the automatic re-indexation in the stores. This way there is no need for you to click it manually each time you modify the store because you can set up the automatic re-indexation by schedule. You can read more about this feature in our help portal at the link: https://docs.searchanise.io/set-up-automatic-indexation-shopify/ We really hope you’ll like it! If any questions appear feel free to contact us via email. We are always here to help you. Best wishes, Searchanise team
Oct. 4, 2022
Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me unsolicited emails. Regret not exploring other alternatives before I gave these folks my email address
Hi, Thank you very much for your feedback. Sorry to hear that you had such an experience due to us switching to the new subscription model. We indeed can't apply discounts now and might not have been able to disable one of our automatic emails with a discount offer in time. Please accept our sincere apologies for the confusion. Please message us at [email protected] and provide more details about the discount you mentioned, so we could see what we can do for you instead of that discount.
July 25, 2022
I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.
Hello, Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us. As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you. However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at [email protected] and we will find a solution. Let's stay in touch via email! Best wishes, Searchanise team
June 7, 2022
the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.
Hello, Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price. We appreciate you as a client and your willingness to share your thoughts on our app. As far as we see, your questions were already addressed via email. If you have any new ones, we are always ready for communication. By the way, we are glad to tell you that we have changed our pricing policy since June. Moreover, we are planning to add new features in the near future. We will keep you updated with the news! Also, you can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise We do hope that with our assistance you will find more ways to profitably use our app for your business! Best wishes, Searchanise team
May 3, 2022
This app has some good search features, but there are a few bugs in the system and the customer support is terrible!!! I followed their supplied instructions and spent days assigning colour families, but they don't show as colour swatches on the shop front. I have written to them 3 times to ask for help but have had no reply, but someone has reset all the families previously assigned. soooo frustrating and a massive waste of time.
Hello, Thank you for taking the time to share your feedback. We are truly sorry to see you had such a frustrating experience with our app! As I see, one of our articles about colour families was indeed confusing so it's no surprise you had issues with this feature of ours. We apologize for that! Good to see that in the end you received correct instructions. By the way, our team added the needed details to the article so it doesn't confuse our clients anymore. Thank you very much for drawing our attention to it! All the best, Searchanise team
Feb. 10, 2022
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello, Thanks a lot for sharing your feedback about our app and support service. We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled. Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more. We are here for you so feel free to reach out whenever you need. All the best, Searchanise team
March 27, 2024
**UPDATE*** Second critical outage during a month end promotion. All our collections are broken at the moment. Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections. This is unacceptable and damaging to our business.
We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was. Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services. In such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we see, this mechanism didn't work in your store. This is unexpected behavior and we will perform throughout tests on our side on this matter. Thank you for your feedback! We are also actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. We're eager to make our service a lot more stable for you! As for the financial losses, we're currently discussing the potential resolution to this with you via email. We hope to hear from you soon. Thank you for staying with us despite these temporary issues! We will work on them and your feedback is always welcome. Best wishes, Searchanise team
May 25, 2021
Didn't install correctly. Reached out to the developer for help. Never got a reply. Deleted the app.
Hello, Thanks a lot for sharing your feedback with us. We are sorry to know that you were not satisfied with our service. We worked hard to improve the response time of our support team and hope that you won’t face such difficulties in the future. Also, we checked your store and we were glad to see that you still use our app and the widgets are working fine there. We appreciate you as a client and don’t want you to be disappointed with our app. So, if any questions appear, please contact us and we will do our best to find a proper solution for you! We wish you good sales! Best regards, Searchanise team
Jan. 22, 2021
App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.
Hello, Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through. We experienced a technical issue and the team was alerted with a delay. Surely, the issue was fixed and now the app works well. The whole team is now hard at work on improving the monitoring system and internal processes to prevent possible issues and make sure the performance stays stable. As far as I see, the app now works without any issues in your store, but if you need our help with anything, don't hesitate to contact us at [email protected]. Searchanise team
Nov. 12, 2020
We know that you don't have an integration with the Wishlist app. However, the Flits developer team wants to talk to you on this issue and they are saying they can solve this issue by coordinating with you. Earlier also we were using your theme along with searchanise but did not face this issue. We along with Flits are waiting for your reply for the Last 2 days but no revert. Ticket #109768
Hello, Thank you for leaving your feedback for us. We understand your concern and are really sorry that such a delay occurred. We replied in the mentioned ticket and cc'd the Filts team. We'll be happy to answer all the questions the team has and discuss how their app can be integrated with Searchanise. We will be looking forward to the reply in the corresponding ticket and are hoping that our cooperation will bring the desired result. All the best, Searchanise team