Searchanise Search & Filter

Thank you very much for such a nice review, we appreciate it a lot. Happy to hear that you are enjoying your experience with us! Best regards, Searchanise team

Hello, Thank you for this glorious review! It honestly feels like a Christmas gift. Please feel free to reach out to us again if you need help. We are always here for you! Best wishes, Searchanise team

Hello, Thank you very much for your kind review! This is a great motivation to work even harder to give you the best service. Best wishes, Searchanise team

Hello, We are glad to hear that our team was able to help in a timely manner. Thank you for choosing Searchanise and for finding time to leave us a review! Best regards, Searchanise team

Hello, First of all, we'd like to thank you for appreciating our app as a product. It means a lot to us! As for the price increase, we totally understand that it can be a very unexpected and unfortunate experience. We are sorry to see it made you consider choosing a different solution! If you are wondering why we decided to change our pricing, we can assure you that it was a necessity. We kept our prices the same for almost 9 years. However, many new features have been added over the years and our customer service improved. This is not final as our team keeps improving our product and it requires more resources. We hope you understand our situation! Undoubtedly, we want you to stay with us and if you do or ever decide to come back, we will be glad to work even harder to provide a profitable service. If any additional questions arise, feel free to ask us via email at [email protected]. Best wishes, Searchanise team

Glad to know that we were able to tailor our app to suit your store best! If there is anything else we can assist you with, you know where to find us :) Thank you for choosing Searchanise! Best regards, Searchanise team

Thank you for choosing Searchanise and for your review! Our whole team appreciates it a lot. Best regards, Searchanise team

Happy to hear that you enjoy both the app's functionality and our customer service, we will do our best to keep improving them even further! Thank you very much for sharing your experience. Best regards, Searchanise team

Thank you for your positive and kind review! All our team members (especially Paul and Kseniia) are delighted to see you're content with your experience with our app. Feel free to contact us anytime. Best regards, Searchanise team

Thank you for taking the time to share your experience with our app and our support team! We are especially delighted to see that our suggestions feature is useful. We hope other features help you too and improve the customer experience in your store. Best wishes, Searchanise team

Thank you from the bottom of our hearts for such a top-notch review! We are thrilled to know that not only our support team delights you but the product itself too. Giving you profit with our app is what we aim for. We appreciate you telling us about it! Best wishes, Searchanise team

Hello, Thank you for your willingness to leave feedback on our app! Issues happen sometimes and even though we work on decreasing the possibility of them appearing in our clients' stores, we are still happy to see you're content with the way we solve them. All that is left to do for us is to keep it up. Best regards, Searchanise team

Thank you for your kind words! Knowing that you're satisfied in terms of both our product and our support team is priceless. Best wishes, Searchanise team

Thank you very much for your review! We are happy to hear that our app and support has left you satisfied. Best regards, Searchanise team

Hello Antonio, Happy to know that you are enjoying your experience with us! We will do our best to keep delivering the best search and filter solution for you and your customers. Thank you for choosing Searchanise! Best regards, Searchanise team

And we thank you for taking your time and leaving this review! Our whole team, and especially Julia, appreciates it a lot :) Have a nice day too! Best regards, Searchanise team

Hello, thank you for your feedback! Sorry to hear that you had faced an issue while using our app. Unfortunately, there is no way to guarantee that everything will always work perfectly, but we understand it and are always ready to assist. We are more than happy to hear that we managed to leave you satisfied after all. Have a nice day and thank you for choosing Searchanise! Best regards, Searchanise team

Hello, Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It seems that there was some misunderstanding. We have only made the same changes that were made in the unpublished theme for the live one, as per your request. We also notified you about it both via email and in the chat, and provided an instruction for reverting the changes. As for now, all the changes have been reverted and the collection pages are powered by the theme again. Please let us know if you still have any difficulties and we will do our best to fix everything. It would also be great if you could let us know the ID numbers of the tickets you already have in your email, so we could check why we missed them and avoid this issue in the future. Best regards, Searchanise team

Hello! Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience. However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again. Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned. If you need our help, feel free to contact us either via email at [email protected] or in chat. Best wishes, Searchanise team

Thank you for your detailed feedback! Good to see you had a chance you adjust the design according to your needs. We'd also like to note that if you need any help in the process, please don't hesitate to ask our support team for assistance. You also mentioned the limitation in terms of product badges. To that, we'd like to say that we offer our own product labels feature that you can try out. If something doesn't work, you can reach out to us via email again and we will surely look into it. By the way, it's great to hear that you have already interacted with our support team and were impressed. Our goal is to provide our clients with answers shortly so we're glad that you had such a positive experience. Best wishes, Searchanise team