Searchanise Search & Filter
Increase sales with smart search result pages & custom filters
Rating
4.7
feedback
1,188
chart
#1,209
All reviews
Review RSS Feed
Dec. 1, 2022
Hands down the best search. The support is so quick and awesome! An efficient and quick search = $$$
Thank you from the bottom of our hearts for such a top-notch review! We are thrilled to know that not only our support team delights you but the product itself too. Giving you profit with our app is what we aim for. We appreciate you telling us about it! Best wishes, Searchanise team
Dec. 1, 2022
The App has worked as described. If any issues arise they are always very helpful to fix the problems immediately.
Hello, Thank you for your willingness to leave feedback on our app! Issues happen sometimes and even though we work on decreasing the possibility of them appearing in our clients' stores, we are still happy to see you're content with the way we solve them. All that is left to do for us is to keep it up. Best regards, Searchanise team
Dec. 1, 2022
Fantastic service. Always fast to reply. Have not found better app for the filtering and search. Highly recommend.
Thank you for your kind words! Knowing that you're satisfied in terms of both our product and our support team is priceless. Best wishes, Searchanise team
Nov. 28, 2022
Absolutely excellent. Reponses replied to quickly and custom requests carried out without issue. Wouldn't hesitate to recommend.
Thank you very much for your review! We are happy to hear that our app and support has left you satisfied. Best regards, Searchanise team
Nov. 23, 2022
Thank you very much for your support, Julia <3. Hope you have a nice day and get a high score for your work.
And we thank you for taking your time and leaving this review! Our whole team, and especially Julia, appreciates it a lot :) Have a nice day too! Best regards, Searchanise team
Nov. 23, 2022
I had a issue which needed sorting urgently, I contacted live chat and the developers helped me straight away. Top support highly recommend this app and the team at Searchanise.
Hello, thank you for your feedback! Sorry to hear that you had faced an issue while using our app. Unfortunately, there is no way to guarantee that everything will always work perfectly, but we understand it and are always ready to assist. We are more than happy to hear that we managed to leave you satisfied after all. Have a nice day and thank you for choosing Searchanise! Best regards, Searchanise team
Nov. 18, 2022
VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.
Hello, Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It seems that there was some misunderstanding. We have only made the same changes that were made in the unpublished theme for the live one, as per your request. We also notified you about it both via email and in the chat, and provided an instruction for reverting the changes. As for now, all the changes have been reverted and the collection pages are powered by the theme again. Please let us know if you still have any difficulties and we will do our best to fix everything. It would also be great if you could let us know the ID numbers of the tickets you already have in your email, so we could check why we missed them and avoid this issue in the future. Best regards, Searchanise team
Nov. 17, 2022
One of the best apps i've installed and used. There is such a high level of customization, and options. As a bonus the customer service/support is just on point. 5/5
Hello, Both our development and customer support teams work tirelessly to providing the best service we can and nothing brightens our day as knowing that our customers are satisfied. Thank you very much for your review! Best regards, Searchanise team
Dec. 14, 2022
We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you have a large store with multiple variants - the 'in stock' filter does not work alongside the 'size' filter - which defeats its purpose surely??
Hello! Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience. However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again. Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned. If you need our help, feel free to contact us either via email at [email protected] or in chat. Best wishes, Searchanise team
Nov. 3, 2022
This is an excellent app to enhance the search function on your store. There is a huge amount of customisation that can be made within the settings, and for anything further such as unique requests the support team could not be more helpful. Very satisfied with this app and the developers and will be using Searchanise for a long time to come. Thanks
Thank you for this kind review! It's a pleasure to see that you find our app so useful and flexible. We consider it to be our goal, to make sure our clients have a lot of ways to adjust the settings according to their needs. We're also thrilled to hear that both our support agents and developers did a great job helping you! What is left for us to do now is keep it up. Best wishes, Searchanise team
Oct. 28, 2022
We've been using the Searchanise app for over 2 years and absolutely love it! This is a no-brainer for any ecommerce store. A+++ service from the support staff. ~TheHobbyWarehouse.co.nz~
Thank you from the bottom of our hearts for this feedback! We truly appreciate your loyalty. Now, all we aim to do is only improve our product to make sure you're always confident in your choice. Best wishes, Searchanise team
Oct. 25, 2022
They did something to my store and haven't fixed it yet. Product pics don't come up properly on collection pages and there is still weird lines in between products which I told them to fix but no update. They keep sending automated messages and close the ticket. It's not acceptable.
Hello, Thanks a lot for your feedback. We are sorry that the issue with the borders has influenced your store. It happened because of the latest update that added a new setting for changing the product tile borders color. We know what was the cause and will not let it happen again. Also, as far as we can see, one of our support agents has already helped you to fix the issue and the borders are not displayed in your store anymore. As for the ticket itself, it was closed automatically in 4 days after one of our agents responded, as we didn't receive any further replies from you in that ticket. We apologize for these inconveniences. Please also note that you can re-open any of your tickets by replying to them at any time. If there is anything else we can do, please message us at [email protected], we are always here to help you. Best regards, Searchanise team
Oct. 25, 2022
support is really great at responding quickly and helping with any modifications. They have been able to help us so far with anything we have wanted to change.
Hi, Happy to hear that our support was helpful! Thank you for sharing your experience here. If we can assist with anything else, please feel free to message us again at any time. Will be glad to help! Best regards, Searchanise team
Oct. 19, 2022
I've been using the product for years. Recently they "upgraded" their plans and unless you change to a new plan they'll delete your account. I hate when companies force you into upgrades that you don't need. I mean it's only $77 a year increase but it's a dirty practice that all the app developers seem to be doing now. I'll stay with it for now but might look for other options.
Thank you for sharing your experience with our app. We are sorry to see it was such an unpleasant one! At the same time, your point is certainly understandable. We wish we could arrange the changing of pricing model in a different way. However, we faced a situation when we had to choose a path that let us fully improve our product. We do hope you consider staying with us as losing our long-term clients is especially sad to experience. Therefore, we contacted you via email with a special offer. It would be great to know if this offer sounds engaging. Best wishes, Searchanise team
Oct. 4, 2022
This app has massively improved our search results compared to the standard Shopify search bar. Support has also been great, helping us modify it to suit our store
Happy to hear that you see the improvement over the default search and that our support was helpful! If there is anything else we can assist you with, please feel free to contact our support at any time at [email protected]. Thank you very much for sharing your feedback! Best regards, Searchanise team
Oct. 4, 2022
Love this app. Support is amazing and always spot on. Has transformed the way our customer can search and find information.
Making it easier for store visitors to find what they need is our goal and we are glad to hear that our support helps to achieve it too. Our whole team appreciates that you've found time to share your thoughts with our app here a lot, thank you very much! Best regards, Searchanise team
Oct. 3, 2022
Search and filters work much better than they do for my biggest competitors. Support (Iyla and Vladimir) are very responsive and helpful in getting the app to be correctly set up to meet my needs
Thank you very much for your feedback! We are happy to know that you enjoyed your experience with Smart Search & Filter and our support. Will do our best to keep it up!
Sept. 30, 2022
We were blown away by the responsiveness from Searchanise's success team. They helped us customize our application and made sure it was exactly what we wanted. This is a great team!
Wow, your feedback is such a great motivation for us! Thank you very much. It's honestly one of the greatest things in our work, to see you enjoy the results and to see them meet your needs. Feel free to contact us anytime. Best wishes, Searchanise team
Sept. 30, 2022
We asked for help in changing the title of the search page and the title tag in the source code. The support team cleared everything up. They were a great team!
Thank you for this kind review! Our team's goal is to always help you with your desired search widgets' setup. We are happy to see you like the results. Best wishes, Searchanise team
Sept. 27, 2022
I use this app more than 3 years for 2 shops, all is working good, a lot of options and good analytics for search. Support is fast. Prices/value the best on market.
Thank you for being such a loyal customer and especially thank you for sharing your experience with our app here for other people to see. It's honestly all we hope for, to see our clients staying with Smart Search & Filter because they truly find our product a great choice. We appreciate it! Best wishes, Searchanise team