Willdesk: Live Chat&AI Chatbot
shopify live chat app, live chat app for shopify helpdesk
Rating
4.9
feedback
782
chart
#520
All reviews
Rating Breakdown
Review RSS Feed
Dec. 22, 2022
Very happy with this app, really improved our customer support, not only with the live chat, but help center also save so much time. Needed little customization, but Pia was amazing answering each question, thank you!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Pia|Willdesk Support
Dec. 19, 2022
super rapide chouette efficace waaaaaaouuuuu Ride on! ils sont super beaux et gentil mettez des bons avis
Merci de nous avoir donné un avis 5 étoiles. Nous sommes vraiment reconnaissants de sentir que nous vous avons bien servi. Nous apprécierons beaucoup votre soutien en nous recommandant à votre ami à propos de notre application, afin que nous puissions aider d'autres personnes. Si vous avez des questions, veuillez nous contacter à tout moment !! Nous serons toujours là pour vous servir ! Cordialement, Assistance Nona|Willdesk
Dec. 16, 2022
This app has a lot of technical issues. The mobile app does not work or alert you of new messages from customers. Upon logging into the desktop version we discovered several missed messages from customers attempting to live chat. This app has given us a poor customer service reputation due to unfixed bugs and errors. Mobile app has little to no features and no notification settings. Overall needs a lot of work and updating, pretty unreliable for a business. Customer service agents keep repeating basic advice and unwilling to understand the magnitude of this problem
Dear Carbonesque, Please accept my heartfelt apologies for the inconvenience that this caused you. We totally understand your feelings and we are so sorry for the inconvenience you have experienced. If you can kindly give us another chance, we would take a full check of your website and solve your issues. Please do trust us and we appreciate your understanding a lot. We are also sorry for taking up your time that our customer service failed to resolve your issues, I will take full responsibility of it and we will train and improve more our customer support. We hope that you will give another chance and we would provide better service and experience. Sincerest Rong|Willdesk Product Manager
Dec. 15, 2022
App that works very well and fast and effective customer support! we are very satisfied with the performance
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Pia|Willdesk Support
Dec. 15, 2022
It is a good app and customer support is helpful. It would be perfect if with more auto-reply features.
Thank you for feedback. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. Thank you for your suggestion and we will work on the Auto-reply feature. Once it was released, we will tell you as soon as possible. Best Regards, Ashley|Willdesk Support
Dec. 13, 2022
Great app and easy to use and there is good customer service. You can publish articles for your customers.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
Dec. 13, 2022
Excellent customer support. Will surely recommend this to other people. You can create list of FAQs as well as enable chat option
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mia|Willdesk Support
Dec. 12, 2022
Despite advertising 'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger' the app can't actually handle receiving emails. All it can do is post a link to your email address.
Dear Penguin Amusement Inc, This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the email feature works, please kindly trust us, we are dedicated to provide better experience to our valued users. if you can kindly give us another chance to improve our service and correct our mistakes,we will be more than appreciated! all we want is to provide you a better experience on using our app! :( Warmest Regards, Rong/Product Manager
Dec. 11, 2022
Customer Service is excellent. This program offers a lot of value. The interface is clean and easy to use.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Pia|Willdesk Support
Dec. 11, 2022
Good app, and really great customer support, they replied within a minute and they assisted me very well.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
Dec. 9, 2022
Excellent support. Friendly and responsive. App works great, all you need for your store chat needs. Thank you.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Ashley|Willdesk Support
Dec. 9, 2022
Best services ever, quick response and answered all my questions professionally. Would recommend it to anyone who needs to integrate that into their website.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support
Dec. 7, 2022
Great app, Mia was great I will continue using the app and see if It is as good as the reviews says it is but I have my hopes up
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mia|Willdesk Support
Dec. 6, 2022
Mia from customer support was really helpful. She even offered some suggestions that elevated our chat widget. Customer service is commendable.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mia|Willdesk Support
Dec. 6, 2022
Ashley is so amazing! She was able to fix the issue I was having so fast and clean. The team is wonderful as well and all so helpful. Thank youuuu so much
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Ashley|Willdesk Support
Dec. 3, 2022
J'ai utilisé cette application pour mettre en place ma FAQ sur ma boutique en ligne, efficace et rapide
Merci de nous avoir donné un avis 5 étoiles. Nous sommes vraiment reconnaissants de sentir que nous vous avons bien servi. Nous apprécierons beaucoup votre soutien en nous recommandant à votre ami à propos de notre application, afin que nous puissions aider d'autres personnes. Si vous avez des questions, veuillez nous contacter à tout moment !! Nous serons toujours là pour vous servir ! Cordialement, Mariadel|Assistance Willdesk
Dec. 3, 2022
great experience with this application. it has a lot of features and it looks nice. i do appreciate their costumer service team, Mariadel was really helpful to me.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support
Dec. 3, 2022
Even wat zaken aanpassen om het te laten werken zoals wij voor ogen hebben. Wat een fijne support, vriendelijk, behulpzaam, snel en erg duidelijk. ECHTE TOPPER!
Bedankt voor het geven van een 5-sterren review. We zijn erg dankbaar om te voelen dat we u goed van dienst zijn geweest. We zullen uw steun zeer op prijs stellen door ons bij uw vriend aan te bevelen over onze app, zodat we hulp kunnen verspreiden onder andere mensen. Als u vragen heeft, kunt u altijd contact met ons opnemen!! We zullen er altijd voor u zijn om te dienen! Vriendelijke groeten, Mariadel|Willdesk-ondersteuning
March 22, 2023
We're so glad to have found this app. It has all features essential for a chat/help widget. The dashboard is easy to use, set up was fast, and the widget can be neatly positioned on desktop or mobile so that it doesn't interfere with the design. Customer support has been very responsive to any questions we had. Looking forward to the upcoming IG integration! Still working great 2 months into use.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Mariadel|Willdesk Support
Nov. 24, 2022
Great! Solved all our problems, operation encountered a little problem, customer service is very patient for me to solve, thank them!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Ashley|Willdesk Support