Rating

4.2

feedback

40

Reviews

chart

#1,194

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    0%
  • Less than a month
    20%
  • Less than a year
    68%
  • More than a year
    5%

Reviews Summary

Selfnamed is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. The positive aspects highlighted by users include the high quality of products, smooth navigation, top-notch branding options, and easy-to-use platform. Customers appreciate the quality of the skincare products, the automated features, and the responsive customer support. However, some users have raised concerns about the decreasing responsiveness of customer support as the company scales, longer fulfillment times than stated on the website, technical glitches in the tool, and issues with order processing and shipping delays. Despite these challenges, many users continue to use Selfnamed for its impressive product quality and ease of use.

Highlights

High product quality and smooth navigation
Responsive customer support
Challenges with customer support responsiveness and order processing
Technical glitches and longer fulfillment times
Positive feedback on branding options and automated features

Rating Breakdown

  • 5
    65% (26 ratings)
  • 4
    18% (7 ratings)
  • 3
    8% (3 ratings)
  • 2
    2% (1 ratings)
  • 1
    8% (3 ratings)

Reviews with Text

  • 98% (39)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Oct. 20, 2025

I’ve been using Selfnamed for a while now, and their products are absolutely amazing, the quality, packaging, and overall branding options are top-tier. You can tell they really care about making their formulas and designs stand out. However, I’ve noticed that their customer support isn’t as responsive as it used to be. They used to reply super fast, but since the company started scaling, responses seem slower and less personal. I understand growth can stretch resources, but I hope they bring back that same level of support they had before. Still, I’ll continue using them because their product quality is genuinely impressive, one of the best in the private-label skincare space.

Using app

5 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your honesty!

5 / 5 Share

Oct. 11, 2025

I have been using Selfnamed for several months now, I really like the quality of products, smooth navigation, and support from the Team!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

❤️❤️❤️

5 / 5 Share

Oct. 6, 2025

Selfnamed has been a game-changer for us! The platform is easy to use, the product quality is top-notch, and the branding options are beautifully executed. Their customer support is also really responsive. We’ve been able to create a seamless private label experience, and our customers love the final result.

Store

THAROS

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for review!

2 / 5 Share

Oct. 3, 2025

The platform is totally automated and easy to use which is soo amazing. However when it comes to getting attention from a live agent for technical matters they dont respond for hours/days and are often very unresponsive. I have been having a few issues with technical things that only can be addressed with a human or tech support and I have not gotten the assistance or attention i would think would be important in order to make sales.

Using app

2 months

Total reviews

1

Average rating

2.0

5 / 5 Share

Sept. 10, 2025

I started listing products from Selfnamed, and I also ordered a few to test the quality. I’m very satisfied with the quality, and as for the app itself, I’m also very pleased — it’s easy to use, offers high-quality mock-ups, and the print quality is excellent. I appreciate that all the ingredients are listed, and the delivery was quite fast: it says 9 days, but I received it in 7. I would love to see an option to customize the box in which the products are delivered — that would be really nice. For example, for the serum, I’m referring to the Rosemary box, it would be great if it were made of sturdier cardboard. I would also like to do dropshipping with cosmetics, and it would be amazing if perfumes could be listed as well, and maybe even a category for children’s products.

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts!

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more