Selfnamed: Cosmetics on demand

Jan. 30, 2026

As much as I love the products on this app, the customer service, shipping speed, and printing issues are extremely frustrating. I have an order that was placed 21 days ago and, as of today, it still hasn’t been shipped. I’ve tried reaching out to customer service multiple times with no response. There is no live chat, and while they state that customer service will respond within 24 hours, that often doesn’t happen. In many cases, you’re forced to send another message just to follow up.

Jan. 11, 2026

I truly love working with SelfNamed, and I genuinely love their products. I use them myself on a daily basis, which says everything about their quality. The products are beautifully natural, high-quality, and you can really feel the difference when using them. They smell absolutely wonderful and feel luxurious on the skin. On top of that, their customer service is outstanding. The team is incredibly kind, responsive, and always quick to reply. They are very helpful, knowledgeable, and always happy to give advice whenever needed. Working with SelfNamed is an absolute pleasure, and I highly recommend them to anyone looking for premium, natural products and excellent service.

Jan. 9, 2026

For some reason, all my products with my design disappeared, and I thought that was it, I'd have to start all over again. But the team at Selfnamed helped me and restored everything, for which I'm very grateful. Thank you for helping your clients.

Feb. 10, 2026

Edit: 2/10/26 I was contacted by Selfnamed about my previous review. The assisted me in getting it working. The test order was successful. However, now that I have received an actual order, I am receiving the same error. I attempted to manually order it through their website but the US is no longer an option to ship to, apparently. I assume this is a technical glitch or they are having tariff issues. Pretty disappointed. I've unlisted all the Selfnamed product once again. Tbh, this has been nothing but a headache and I don't know that I want to continue with their product anymore. Everything seems to connect properly but I've been unable to get any orders to go through for over a month. I just get a "something went wrong" error. Nothing I try works and the response time for assistance from Selfnamed takes multiple days between messages which makes it impossible to actively troubleshoot. The only advice I've received is to uninstall all other apps and try again. That's not happening. The other apps are actually selling things. I've delisted all 60 Selfnamed items I have in my store because of this. It's a shame because of how much work I've put into the labels.

Dec. 9, 2025

Selfnamed set the bar incredibly high for both product quality and customer service. There formulations are high quality and proven to deliver results. The final products we received were exactly what we envisioned. The ingredients are clearly high-quality. The team at selfnamed.com has been professional, responsive, and incredibly supportive throughout the entire process, they are a reliable partner that I highly recommend to anyone looking to launch or scale their skincare line!