Rating

4.5

feedback

76

Reviews

chart

#1,383

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    14%
  • Less than a day
    1%
  • Less than a month
    16%
  • Less than a year
    64%
  • More than a year
    1%

Reviews Summary

The reviews for the Selfnamed app on Shopify are a mix of positive and negative feedback. Many users appreciate the high-quality products offered by Selfnamed, especially in the beauty and skincare industry. The app makes it easy to start a business quickly with automated mockups and a seamless ordering process. Customers also praise the wide range of customizable options and the excellent customer support provided by the Selfnamed team. However, there are some common issues highlighted in the reviews, such as longer-than-expected delivery times, limited functionalities like the inability to delete old designs, and challenges with customer service responsiveness. Despite these drawbacks, the overall consensus is that Selfnamed is a valuable tool for entrepreneurs looking to sell personalized skincare products.

Highlights

High-quality products and customization options
Ease of starting a business and automated processes
Challenges with delivery times and customer service responsiveness
Limited functionalities like design deletion and filtering options
Positive feedback on customer support and wide range of customizable options

Rating Breakdown

  • 5
    75% (57 ratings)
  • 4
    12% (9 ratings)
  • 3
    4% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

March 27, 2025

I have been using this app for about 4 months now, the products are of good quality there are many glitches in the tool and things to be improved to make it more efficient. On the plus side are the products, they keep including new ones and they are of high quality and You can start a business quickly with them. You can preview your products and they provide automated mockups directly to your shopify. The ordering process is quite seemless once you know what settings to apply which are not explained anywhere. On the need to improve section i would mention that the support team takes quite a long time to answer and we had a few issues until now. One of them is not being able to give access to other users like your graphic designers, so everything needs to be managed from one user account. Key functionalities like being able to delete old or no longer needed designs in the design studio are not available and they create a big chaos of designs with so many products and customisations. Also the filtering options in the my products sections is very limited and does not allow you to group them. The process of creating and applying templates to products could be simplified, unfortunately they do not provide tutorials on how to do it properly so I had to make a lot of mistakes until i worked it out. There are also inconsistencies for example the product has a name on the website and a different one in the templates and some templates do not have the right dimmensions. Beyond the tool, we have had a couple of issues with shipments, the delivery times are much longer than what it is stated in the website. My last customer order was placed on 17 March and the customer just told me they have not yet received it after 10 days. This is a big issue!

Using app

6 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your feedback!

5 / 5 Share

Feb. 26, 2025

If you're launching a cosmetic brand, Selfnamed is an absolute game-changer! Their Shopify integration makes it so easy to manage product development, and their custom formulations are top-tier. The process is smooth, and their customer support team is incredibly responsive and helpful. Whether you're just starting or looking to expand, Selfnamed provides everything you need to build a standout beauty brand. I highly recommend it for any beauty entrepreneur!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Your review means a lot! Thank you!

5 / 5 Share

Feb. 7, 2025

Ich liebe den Service und die Produkte

Using app

About 2 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 6, 2025

Ho riscontrato problemi su ogni singolo ordine: 1. Gli ordini rimangono in stato "pendente" per giorni (sul sito è indicato che gli ordini vengono preparati e spediti in 2 giorni). 2. E quando finalmente l'ordine riesce a partire il cliente non riceverà mail il suo ordine. Su 10 ordini solo 2 sono arrivati a destinazione (e con tempi molto più lunghi da quelli indicati sul sito: 4/5 giorni per la preparazione e 15/20 giorni per la spedizione). 3. Il supporto clienti non è dei migliori, rispondono dopo 2-4 giorni e spesso senza fornire un aiuto concreto.

Using app

4 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Jan. 18, 2025

First of all I'm impressed with the quality of their products. Everything is well-made, from creams and serums to packaging. The app is incredibly easy to use, making it simple to manage orders and streamline operations. What truly stands out, though, is their customer support. I faced an issue with shipping caused by the courier, and even though it wasn’t their fault, the SelfNamed team (special thanks to Utpinjar!) went above and beyond to help me resolve it quickly and efficiently. I’m very happy with the service and products, and I’ll definitely continue working with them. Highly recommended!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!

All reviews

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