Sendcloud
Sendcloud
Rating
3.9
feedback
297
chart
#161
All reviews
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May 12, 2025
We were satisfied with the platform till we tried to activate “lettre suivie” solution. It has been 4 weeks we have been waiting and their support team is not even answering our messages anymore. Very disappointing.
May 7, 2025
Pessimo servizio di assistenza, soprattutto del team italiano che legge i messaggi e nemmeno risponde. Da evitare completamente. Anche la app funziona male, mille passaggi per generare e stampare le etichette. Addirittura se vuoi spedire con BRT devi richiedere il ritiro dal sito di BRT e non tramite sendcloud. Quindi a cosa servirebbe?
Feb. 4, 2025
Zero support. Only an idiotic AI chatbot that promises to connect you to a human, which never happens. If this is their service during onboarding, I can only imagine what it is like when things actually go wrong in shipping. This is a stark contrast with Soundcloud's pushy sales people who waste no time in contacting you. Clearly shows where their focus is: sell sell sell, and then let the customers sort it out themselves.
Jan. 24, 2025
Perte de colis par une des société avec qui ils travaillent, aucun compte rendu de la société en question, que ' on vous contacte des qu'on a du nouveau ' et bien sur ils on pas de nouvelles car tout le monde s'en fiche tant que tout est payé.
Jan. 17, 2025
Sendcloud is great, it made shipping for me way more manageable and easy. Integration with Shopify is great, the only thing I'm missing is a option to import an draft order. but that's also a problem on Shopify's side, because the customer can't pay with Shopify Payments (except CC) if the draft order has been converted to order.
Jan. 9, 2025
Clear and concise layout. user-friendly and the helpdesk is also professional and will help you on your way. Insuring via X-Cover with Sendcloud makes it even easier to act quickly with the customer.
Dec. 31, 2024
We zijn over het algemeen zeer tevreden met Sendcloud. Makkelijk versturen van pakketten en mooi geïntegreerd met Shopify. Enige minpuntje is dat Sendcloud bij een klant zelf een ophaalpunt had geselecteerd terwijl ze gewoon haar thuisadres had op gegeven en dit thuisadres ook op het verzendlabel stond. Nu moeten we steeds controleren of dit wel klopt.....
Dec. 18, 2024
La herramienta te permite acceder a unas tarifas mejores incluso de las que de forma directa tendrían la mayoría de empresas con los transportistas. Además del precio, el dashboard es muy útil y funcional. Realizamos el picking de forma ágil y eficiente a través del uso de pistola con scanner. Una especial mención a Óscar, nuestro account manager, que siempre está disponible para resolver dudas y configurar nuevas necesidades. Muy recomendable!
Dec. 5, 2024
Tevreden over sendcloud. Scheelt veel tijd, direct betere prijzen bij verzending. Had wat vragen met zelf een verzendcontract toevoegen en hele fijne support gekregen van Sedcloud!
Dec. 4, 2024
If you try to activate your own contracts it does not work. After contacting their CS and its been more than a month that they have not solved the fact I can activate my own UPS contract, and they gently told me that its a me problem, no clear guideline of when the issue will be solved.... Customer care agent was kind, and I feel sorry that she has to deal with a product that is clearly not ready for mass adoption. If you ship anywhere else than the European Union this products is clearly not for you...
Dec. 4, 2024
Après 1 semaine d'utilisation suite à la migration de ma boutique, impossible de traiter mes commandes, 6 jours après et des échanges avec le support incapable de répondre correctement a ma demande et de résoudre le souci. Mes commandes en souffrance traiter manuellement. Fuiyez cette plaie inutile...
Nov. 29, 2024
We have been working with SendCloud for over 5 years and were initially very satisfied. In the past, there was always a dedicated contact person, and any minor issues were resolved quickly and efficiently. However, things have drastically changed. Nowadays, it feels like there’s no one who truly knows your case or is available to help. The software struggles to keep up with Shopify updates, leading to recurring problems that they seem unable to fix. Support tickets are often ignored, leaving us feeling unheard and frustrated. For the price they charge, this level of service is simply unacceptable. Very disappointing experience.
Nov. 26, 2024
Top app dat ik combineer met shopify. Alles verloopt zeer vlot en alles is mooi op te volgen zowel via de sendcloud pagina als via de shopify pagina. Ik zou iedereen aanraden om deze app te gebruiken wanneer je tijd, geld en frustraties wilt besparen. ps: de hulplijnen zijn ook een hele grote meerwaarde! zeer vlot en altijd zeer snel geholpen!
Oct. 24, 2024
Oct. 15, 2024
La aplicación conecta bien pero el servicio de Sendcloud es horrible. NO saben trabajar con IOSS a pesar de ser una normativa de 2021. No se hacen responsables de su error y estoy perdiendo clientes y a punto de perder mi cuenta en Amazon por reclamaciones originadas por el fallo de Sendcloud.
Sept. 27, 2024
Werkt goed, pakjes versturen wordt echt makkelijker gemaakt. Als ik vragen heb, worden die heel snel beantwoord.
Sept. 18, 2024
I've been using Sendcloud for my Shopify store, and it's been a complete game-changer for streamlining our shipping process. The app is incredibly easy to integrate with Shopify, and within minutes, we had all our shipping options and carriers set up.