Sendcloud
Sendcloud
Rating
4.0
feedback
281
chart
#118
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Oct. 15, 2024
La aplicación conecta bien pero el servicio de Sendcloud es horrible. NO saben trabajar con IOSS a pesar de ser una normativa de 2021. No se hacen responsables de su error y estoy perdiendo clientes y a punto de perder mi cuenta en Amazon por reclamaciones originadas por el fallo de Sendcloud.
Sept. 4, 2024
We moesten upgraden naar V2 en wilde net onze 150 bestellingen gaan verzenden die we hebben ingepakt en die data kan nu niet geüpload worden. Hiervoor betalen we echt te veel!!!
Aug. 14, 2024
Je paye un service annuel et cela fait déjà 3 mois que le système ne fonctionne pas depuis la mise à jour Shopify. Le service client à beau être sympa et "réactif" cela ne change rien. S'il vous plaît
June 11, 2024
MI TERCER ENVÍO Y ME HAN PERDIDO UN PAQUETE CON UN VALOR DE UNA PRENDA DE 3.000,00 € DENTRO. SU RESPUESTA: "ME DICEN DESDE CORREOS QUE HAN PERDIDO EL PAQUETE Y HAN CERRADO LA INVESTIGACIÓN". MUY MAL SERVICIO. NO TE AYUDAN, NO TE SOLUCIONAN. UN ROBO, 3.000,00€ A LA BASURA Y NO PUEDO HACER NADA!
May 6, 2024
non riesco collegare , e non e chiaro come procedere nonostante ho pagato anche la prova di carta di credito
March 25, 2024
Des escrocs qui veulent nous faire payer une assurance que l'on a pas prise.. plus de 18 000€ nous sont réclamés, c'est un scandale !
Feb. 20, 2024
It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop. Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation. After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout. As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.
Feb. 8, 2024
I have issues with customs documents, they don't print correctly. Support is not helpful. I think the app is too expensive considering the issues it causes.
Jan. 11, 2024
ik doe alles wat ze zeggen maar een koppeling met shopify lukt niet .. op youtube gekeken en ook hun eigen website maar op geen enkele mannier wil het werken.
Nov. 2, 2023
Han actualizado los planes a peor. Tienes distintos planes y no hay mejora de precio en ninguno de ellos, solo hay que hacer el cálculo de los envíos, creo que nos toman por tontos... han subido los precios de todo y como te pases de las etiquetas te cobran más del doble. No la recomiendo.
Oct. 4, 2023
Very disapointed by their service, they just announced they will double my subscription fee and I will have less features than before. I have been a loyal customer since 2020, shared feedback on improvements but you lost my faith and loyalty. Hopefully a bell will ring and you will put customer satisfaction as one of your priorities... this before money ;-) Sorry but I can't accept paying twice for a service with less features.
Sept. 19, 2023
At the beginning everything was nice, but their service has been worsening over the last months. It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided. We have to manually request this info, and we get it a week later, which is not acceptable. Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints. With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense. So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.
June 27, 2023
ils vous prélevent des supplements inventés et completements delirants , un colis de 3kg se voit taxer de 100 euros de supplements un mois plus tard car son poids est passé comme par magie a 12kg , et sur ce supplement ils refacturent un supplement carburant de 18 euros !!!! bref si vous avez enormement d'argent a perdre allez y .
June 27, 2023
A eviter absolument sauf si vous avez beaucoup d'argent a perdre dans des supplements d'envois injustifiés .
March 6, 2023
The worst shipping app I've ever used. This app is absolutely useless. It can't even read or import Order Tags. So let's say you want to NOT import orders tagged with "Fraud" there is no way to accomplish this.
Feb. 16, 2023
Une catastrophe pour les points relais, si vous souhaitez contacter vos clients à chaque commande pour demander leur point relais car l'appli crashe, allez-y, cette appli est pour vous !
Jan. 17, 2023
Une catastrophe pour les points relais, si vous souhaitez contacter vos clients à chaque commande pour demander leur point relais car l'appli crashe, allez-y, cette appli est pour vous !
Oct. 28, 2022
Terrible Service. I have been waiting for weeks for an update from the customer service team and no one is getting back to me. I have been told I would be able to use my credit card and have not been able to post a successful payment due to the app processing system for payments having errors. I have had my shipping interrupted twice and the month of October and cannot afford to continue to have this issue, we just need help processing our payment on our card as we usually would and this cannot be resolved the whole month of October. Will need to cancel if this persists.