Sendcloud
Sendcloud
Rating
4.0
feedback
281
chart
#419
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June 5, 2020
Wir waren vorher mit unserem Shop bei einem anderen Anbieter. Bis wir Sendcloud getestet haben. Wir sind - kurz gesagt - begeistert! Zum Einen ist die Bedienung und der Ablauf klasse, aber auch der Support! So geht ecommerce heute!
May 6, 2020
We use the app for a part of our shipments. It's very easy to use and saves a LOT of time! Support service is always there if you need something.
May 5, 2020
katastrophaler IT-Service. seit fast 2 Wochen klappt unsere Integration nur sporadisch. Bestellungen werden mal übernommen, mal nicht. Wir haben mehrere Tickets zu dem Thema erstellt. Shopify Experten konnten uns ebenfalls nicht helfen, nur der App-Provider muss hier tätig werden. Sendcloud hat uns bis heute nicht weitergeholfen. Kunden mussten stets auf ihre Pakete warten, weil die App nicht funktioniert. Nie wieder Sendcloud!
April 16, 2020
While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice. After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped. When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers. Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference. Beware of nice promise!
Hi Benoit, We are so sorry to hear that you are not satisfied with our services. The daily parcel volumes at this moment are exceeding Black Friday (+ 50%). That's why Both our support department and that of our carriers are seeing an increase in the number of questions (thousands per day) due to the high volumes and delays. It may therefore take longer for us to respond, assume a few days. We therefor ask for your understanding in this extraordinary situation and we apologize for the inconvenience. We indeed charge every shipping label that is created. This because some carriers do this while others don't and we want to avoid confusion. You can always cancel the label up until 42 days after you created it. It will then be refunded on the next invoice. I checked your DHL Express shipments and they all seem to be express labels. Could you check with DHL Express why they charged your shipments as Economy select shipment. This might be an error on their side. -- Kris
March 1, 2020
Excellente application et excellent service. Je recommande vivement d’utiliser sendcloud pour gérer sa logistique +++
Feb. 22, 2020
Je suis très satisfaite de cette application qui offre un gain de temps considérable dans la gestion des expéditions.
Feb. 14, 2020
Easy to use, competitive pricing and works seamlessly with Shopify. Big time-saver for shipping and tracing
Jan. 25, 2020
Ich bin begeistert von diesem Tool, welches uns beim Start unseres Online-Business enorm viel Arbeit und Stress abgenommen hat. Hilfreich war ebenso der kompetente und zielführende Onboarding-Prozess. Weiter so! Liebe Grüße, 4330 Mülheim
Jan. 16, 2020
Their integration has saved us so much time with shipping and fulfilment. Thank you Sendcloud, you guys nailed it!
Jan. 15, 2020
Kompetentes Team, sehr guter Support, hilfreiches Tool zum kinderleichten Versenden von Paketsendungen. Perfekt!
Jan. 12, 2020
Very satisfied with this app! Thank you very much!I use it for few monthes ago and no problem with it .
Dec. 30, 2019
Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!! I contacted the Customer Service and they explained this is a known bug, and this can only be fixed for the future orders. I had just to deactivate and activate a page to fix it. As a Customer I expect if there is a known bug in the system, I will be informed asap of such bug. Is it so difficult to inform via Newsletter all your Customers about this problem? If sendcloud can´t do his basic job (showing shipping information to the Customer) and is not able to inform his Customers about this, the app is not worth the price. I understand bugs can happen, but not informing your Customers about it to be able to fix it, is just unacceptable. Please, KEEP YOUR CUSTOMERS UPDATED ON ANY BUGS AND REQUIRED ACTIONS to avoid such bad user experiences like mine. Therefore 1 star review.
Dec. 18, 2019
Goede integratie met de shop, eenvoudige layout en supersnelle helpdesk. Ook vele tips en tricks die handig bleken te zijn!
Dec. 17, 2019
Echt een aanrader, helemaal top. Supersnelle en goeie koppeling met de shop. Eenvoudig de nog openstaande orders selecteren en met 1 druk op de knop de etiketten printen. Mooie emails met track trace informatie naar de klanten die je ook nog eenvoudig kunt personaliseren. Door eenvoud en snelheid bespaar je een hoop tijd. Wij hebben 2 shops met een eigen identiteit die we vanuit scherm kunnen bedienen.
Dec. 16, 2019
Deze app is een must-have voor iedereen die een webshop heeft met Shopify. Heel makkelijke integratie met Shopify en zeer gebruiksvriendelijk. We sparen veel tijd uit met het maken van labels en sturen van track- en tracecodes. - Jolien
Dec. 12, 2019
This application works absolutely wonderful. I am using Sendcloud for all my orders. I ship from The Netherlands to mostly Europe and they really have the best prices :-)
Dec. 11, 2019
It works really good with our shopify store. Easy to use. They also offer cheaper conditions for shipping labels.
Dec. 9, 2019
Very good product. Efficient and reactive support in native language to help you in the application setup of the various shipping and follow-up functions. Nice team looking for providing you with the most satisfactory experience.
Dec. 3, 2019
Very user-friendly, well-arranged and good links with my shopify store. You are immediately familiar with it. Recommended!!!
Nov. 29, 2019
Works perfectly with Shopify, takes a lot of work off your hands! Previously I had to log into th carrier portal, create shipping labels, print it out, and send a email separately to the customer with tracking information. With soundcloud: press 1 button and it’s done! I am super satisfied