Sendcloud | Shipping Platform
Easy shipping automation to help your business grow.
Rating
4.6
feedback
440
chart
#66
All reviews
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April 16, 2020
While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice. After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped. When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers. Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference. Beware of nice promise!
Hi Benoit, We are so sorry to hear that you are not satisfied with our services. The daily parcel volumes at this moment are exceeding Black Friday (+ 50%). That's why Both our support department and that of our carriers are seeing an increase in the number of questions (thousands per day) due to the high volumes and delays. It may therefore take longer for us to respond, assume a few days. We therefor ask for your understanding in this extraordinary situation and we apologize for the inconvenience. We indeed charge every shipping label that is created. This because some carriers do this while others don't and we want to avoid confusion. You can always cancel the label up until 42 days after you created it. It will then be refunded on the next invoice. I checked your DHL Express shipments and they all seem to be express labels. Could you check with DHL Express why they charged your shipments as Economy select shipment. This might be an error on their side. -- Kris
Feb. 14, 2020
Easy to use, competitive pricing and works seamlessly with Shopify. Big time-saver for shipping and tracing
Dec. 30, 2019
Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!! I contacted the Customer Service and they explained this is a known bug, and this can only be fixed for the future orders. I had just to deactivate and activate a page to fix it. As a Customer I expect if there is a known bug in the system, I will be informed asap of such bug. Is it so difficult to inform via Newsletter all your Customers about this problem? If sendcloud can´t do his basic job (showing shipping information to the Customer) and is not able to inform his Customers about this, the app is not worth the price. I understand bugs can happen, but not informing your Customers about it to be able to fix it, is just unacceptable. Please, KEEP YOUR CUSTOMERS UPDATED ON ANY BUGS AND REQUIRED ACTIONS to avoid such bad user experiences like mine. Therefore 1 star review.
Dec. 17, 2019
Echt een aanrader, helemaal top. Supersnelle en goeie koppeling met de shop. Eenvoudig de nog openstaande orders selecteren en met 1 druk op de knop de etiketten printen. Mooie emails met track trace informatie naar de klanten die je ook nog eenvoudig kunt personaliseren. Door eenvoud en snelheid bespaar je een hoop tijd. Wij hebben 2 shops met een eigen identiteit die we vanuit scherm kunnen bedienen.
Dec. 16, 2019
Deze app is een must-have voor iedereen die een webshop heeft met Shopify. Heel makkelijke integratie met Shopify en zeer gebruiksvriendelijk. We sparen veel tijd uit met het maken van labels en sturen van track- en tracecodes. - Jolien
Dec. 12, 2019
This application works absolutely wonderful. I am using Sendcloud for all my orders. I ship from The Netherlands to mostly Europe and they really have the best prices :-)
Dec. 11, 2019
It works really good with our shopify store. Easy to use. They also offer cheaper conditions for shipping labels.
Dec. 3, 2019
Very user-friendly, well-arranged and good links with my shopify store. You are immediately familiar with it. Recommended!!!
Nov. 29, 2021
Excelent ! A very good solution to save time in the process of printing Shipping Labels and Track & Trace parcels. (2018) Today again problems with the integration. Orders are not synchronizing from Sendcloud to Shopify. I need to spend now all day checking which orders I send and which I didn't send. Sendcloud does't send Shopify the information that my orders were fulfilled. Also asked for some king of compensation but nothing seems to happened. Very dissapointed ! (2021)
Oct. 7, 2019
As a technical service provider we recommend to use Sendcloud. For us, the connection to shopify was very intuitive and offers us many possibilities. On the other hand, the tool offers our customers a nice user interface in which even technically inexperienced people can find their way around immediately. I can only recommend Sendcloud to anyone who is looking for a tool to help them process their online orders.
Oct. 4, 2019
Great App, Sendcloud saves me so much time. App works flawless. Their website is fast and well structured. 100% recommended, give this a try!
Sept. 26, 2019
A great app, with fast service and smart functions. Really like it. There is a lot possible, you can customise your track and trace e-mails and send labels.
Sept. 13, 2019
Really easy to use!! Almost everything goes automatically!! Just one click and the shippinglabels come out of my labelprinter! I really like that I can customize the track and trace emails and the trace and trace page for the customer. Only thing I don’t like that much is that I can’t contact clientsupport by phone. Maybe something for sendcloud to improve! Other than that, really great app!!
Sept. 12, 2019
I had some one night stands with other apps, but ended up with SendCloud. And we're here to stay. It's easy to use and works perfectly. If SendCloud was on Tinder, I'd superlike it.
Sept. 6, 2019
Best shipping tool and incredible service :-) great interface and the Pack&Go is a great tool! Thank you!
Sept. 2, 2019
A must have tool for small webshops, I can finally offer affordable shipping options to my customers. Easy to work with and there's a solution for every shipment, no matter the destination or the size.
Aug. 6, 2019
I use SendCloud since seven months. While the app is relatively easy to use there are ongoing bugs which are not being resolved. Since months there are issues with Packstationen and Paketshops. They are either not available in the app (even so they definitely exist) or the they can be selected but then the app records an error. Annoying. The customer service is friendly but not very responsive or solution oriented. Typically you don't get a status update for longer term issues. All in all, good start but not happy anymore.
July 4, 2019
We gebruiken SendCloud om onze pakketjes te versturen. Zeer tevreden van. Bespaart ons telkens minstens 10 minuten en bij problemen is er steeds een persoonlijk contact die de zaken enorm snel kan rechtzetten. Zeer tevreden van!
July 1, 2019
Super solution ! je l'utilise depuis le début et je gagne beaucoup de temps pour la préparation de mes commandes.
June 28, 2019
J'adore cette applicaton! Elle nous a permis de gagner énormemant de temps en imprimant nous même nos étiquettes ! Je recommande vivement si vous voulez industrialiser votre processus de livraison !