Sendcloud | Shipping Platform

The app works fine. But several packages have been lost or delayed. They promise that the companies they work with deliver within 24 hours, but this never happened. The problem with this service is, that when a package gets lost or delayed, its unclear where to go. DHL or DPD say you are not their client, Sendcloud should handle it. But that doesn't happen. As soon as you work with Sendcloud you are lost. No one is accountable. You choose for Sendcloud to work more effieciently, but you end up with a big annoying hassle. As if you are dealing with a state-owned company in 1980.

Very satisfied with Sendcloud & their costumer service! Only downside is that we do not have the option to fully customize our emails according to a certain signature style. Other than that, the perfect app for shipping!

Very good app for fullfilling orders. Good interaction between SendCloud and Shopify and between Sendcloud and Bpost. Easy to set up.

Very handy, would definitely recommend it!

Was once a great app now just full of hidden charges Just charged and extra €19.20 for a remote delivery I asked about the charge and sendcloud say its what they get charged by dpd I have just checked and for the same parcel to same address via dpd its only €5 extra

We are very happy with Sendcloud. It spares us a lot of work. The hotline and the support are very professional and answer very quickly. Would recommend to every merchant in Europe, especially in Germany.

Best shipping app. Great and fast support.

Super positeve about SendCloud from the early beginning! SendCloud has a seemless integration with my Shopify store. Order > Fulfill > Print > Track > HAPPY CUSTOMER. D • CENTER is a scuba store offering a large collection of diving gear online and offline. Safe diving! Kristof D. www.dcenter.be www.ilovediving.be

Exactly what you want. Automatic import of orders. Automatic marking of fulfilled when you send something. And good pricing! Love how easy it is to ship using this plugin

We were buried in shipping nightmares trying to send out our ShaktiMat products before we found SendCloud. In less that one day they had us set up with super-simple shipping at a good price for all our products. The shipping works and its incredibly straight-forward, but the best thing is that SendCloud and really helpful, very friendly and always available on chat. On the few occasions when UPS were not able to deliver, SendCloud immediately took over all the communications for us until the delivery was resolved. Fully recommend.

Since the new release april 20, 2017, all orders before March 22nd, 2017 cannot be imported any more. This is done without any message, email or whatever to the client. Had Sendcloud since april 2016, we where working fine with them. But now it is chaos. There customer service is not capable to understand the problem of me as a client. Had to ask for an involved person. Very slow and frustrating process with them at the moment. There is also no support for the UPS commercial invoice. Have contacted them about this. But they cannot help me. Have to look for another app.

I was happy with this app and the service until one of my packages got lost. I followed the complaint procedure (started in March 2016) and I'm still waiting for my money. Very time consuming and disappointing.