SendOwl

Oct. 8, 2019

MESSED UP MY SHOP! wish I could give this 0 stars. Customers couldn't download the free e book without doing a whole check out with their shipping address and billing address etc. I asked the help about this and they seemed like had no idea how their app worked. It was a pain in the ass to delete the app. and when we finally did our shop got messed up and our add to cart disappeared. really pissed off with this app. terrible experience.

Aug. 31, 2019

I've been with Send Owl for nearly 5 years. Their service is impeccable and their support is excellent. Send Owl never goes down. NEVER. That's a stellar record to own for the five years they have serviced me. You won't be sorry.

Aug. 27, 2019

everything is ok thanks guys! the support answer fast and solve it fast .... hope the plan can be a bit cheaper per month :)))) THANKS

July 4, 2019

I really love SendOwl my orders are fulfilled quickly and the setup is really easy and straight forward. Thank you!

July 2, 2019

I have been using this app for about 2 months now and I am very satisfied. The support service is great and the prices are completely reasonable. I can only recommend this app :)

July 2, 2019

Ive been using this app for a few weeks and I find it extremely good. Find it strange that one person wrote that the customer service was poor, of all the apps I've used, SendOwl's customer service was 1st class, I had a couple of minor teething problems due to mistakes I had made and Paul from SendOwl was back in touch literally within hours and was brilliant support. Absolutely highly recommend this app for selling downloads.

April 28, 2020

29 April 20 - This is my second review - both 1 star -(please refer first below): Over the last 2 weeks I have had significant issues with Send Owl saying they have delivered my product but the customer adamant they haven't received it. Over 80% of the time, the file were sent in the same sales order as other files still on Shopify's Digital Downloads - which were all received fine and within minutes (so there is no issue at the customers end). Send Owl repeatedly pushed aside my concerns telling me they had a digital signature that these customers (8 over the past 2 weeks) had received the file. Customers tell me otherwise. There is no point digitally receiving it if you can't find it. Send Owl have damaged my business reputation and will not make any attempts to get to the source of the issue. I have been raising these issues for a year now. Some months are good. Others terrible. I am now on the search to find an alternative solution (DD does not allow 2 files in one order so I cannot use them unfortunately). Do not use Send Owl. I now begin the huge task of moving a significant number of files to an alternative provider. ************************************************************* June 2019 - This app was working fine but over the last 3 weeks customers have been complaining that either the link doesn't work or their anti-virus software is blocking the site. I also use Shopify Digital downloads and have never had this problem. I have contacted SensOwl 4 times over the last 2 weeeks. They have responded but told me is was a result of the customers "over zealous anti-virus" software. This is not good enough and a customer is scared off my product because of this. It is damaging my business reputation and Send Owl have done nothing to try and get their site verified with Norton or other virus protection sites to address the issue. Be very aware. This software has damaged my business.

June 29, 2019

The app works well but support seems to be non-existent. I wrote SendOwl through their "contact us" section a few days ago and have never heard back. I have customers telling me (after I sent out an update to my digital download with an automatic update notice from SendOwl) that they're getting messages stating the "website isn't safe". Tried contacting SendOwl to see why my customers would get these notices and I've never heard back. The app is great but support doesn't seem to be there.

April 9, 2019

I use this app to sell software keys. It works great for all the needs I have. At $9 a month it is a little expensive for how little I use it but it works without a problem!

Feb. 2, 2019

If you want to add subscriptions to your shopify you will need to be able to understand coding. I contacted help desk and they couldn't help me so I just used the paypal subscription button. Works so much easier

Jan. 14, 2019

Terrible experience. The response from Paul at SendOwl was fine.... But the App is extremely limited....in that I could not set it up for more than one format (i.e., either landscape or portrait). When Paul offered me the opportunity to open a second account at a 50% discount ...just to get the 2nd format -- I took advantage of that .... but only found out that the SendOwl app account only connects to ONE Shopify store ... which was crazy and cumbersome. If all your files are in one format ...this might be a viable option for you. But it did not work for me and the SHopify gurus who sent me to SendOwl did not know of its limitations.... Bob Abramms https://manywaystoseetheworld.org/

Dec. 12, 2018

We are not happy about the experience we had. First of all, be careful Sendowl is changing a lot of liquids and after de-installation, you have to release it manually. It took a couple of hours to find out where they change the scripts. Finally, for our purpose, it was not usable. Especially, the checkout and the subs page are dominated with the big owl. No CI possible. etc. Also, we think that the bypassing of the checkout procedure of Shopify is not confirm to Shopify rules. So we decide to use another system selling for movie subs. Emil Brunner brain-friendly.com

Dec. 11, 2018

I'm really happy with this app. After researching about five different digital delivery apps on the Shopify store. I decided on SendOwl because of its security features and ease of use. It was very fast and easy to set up - and, perhaps even more importantly - to customize the digital delivery for my store. I've been using it to deliver my ebook for a couple of months now, and haven't had a single snafu or customer complaint. Good job SendOwl team! Thanks and love from CreateASignature.com.

Nov. 20, 2018

I use this app to charge people to view my videos, love this app! It sends a link directly to the customers email,after they have paid, they can play the video 10x then the link expires! Great app to charge for media content!

Nov. 20, 2018

Amazing app, simple clean and straight to the point! Very user friendly. I highly recommended it! Perfect fit with Shopify!

Feb. 8, 2022

Amazing App and Amazing Support. I Cannot fault either. I was a bit hesitant in the beginning as I moved away from another digital platform but soon found my hesitations unfounded. That was several years ago and we have not looked back. We offer downloads and streaming of our products. Some of our bundle products have 30+ files contained within them and they are handled without any problem. We are confident in the delivery systems and Send Owls focus on security, balanced with its functionality. Orders are accessed by customers around the world and we have never had any concerns voiced by our customers. I would say make the most of the free trial period, get to know what is offered before you jump in - it's there for that reason. Reporting by SO is very useful too, it's easy to use, like much of this app. After years with Send Owl, they have proved reliable and consistent, we have no plans to move away. www.healthyaudiohypnosis.com

Oct. 16, 2018

Works as described. I use it to automate stamping PDFs and sending them to customers. Works well within shopify.

Oct. 8, 2018

We use this app to deliver digital files, and our store is digital-only. It's so much better than what Shopify offers and the price is very reasonable. I love the PDF stamping, the download limit options, ability to send free orders, option to bundle files, seamless integration with Shopify order confirmation page and emails, etc. Email deliverability has been very good. The analytics are solid. It's clear they thought a lot about this app. This is the only problem I have (and this may be a Shopify limitation): When I look at a product in Shopify, I can't see if there is a corresponding record in SendOwl. I don't know if a download is attached or not. And if I click the link on the Shopify Product page to add a digital file, SendOwl does not seem to know if I already have a digital file attached or not. So from what I can tell, the only way to know if you have attached a file to a Shopify product is to go into SendOwl and search for the product. Overall a great product! Keep up the good work!

Sept. 26, 2018

I use this app to send clients links to private files and it is perfect. Easy to use, integrates nicely with Shopify. Once a product is setup, I don't have to think about it anymore, SendOwl does the rest. Highly recommend.

Sept. 26, 2018

I sell Cross-stitching designs as pdf downloads, so it's only about digital goods for me. With SendOwl, i can attach two pdf - one for black&white printers and one for colour printers, to each product. The customers can download it right after purchasing or by clicking on links on their purchase email. SendOwl works fine. I recommend it.