SendOwl

Aug. 9, 2024

SendOwl has helped us securely deliver digital content - a service we have not had the resources to build ourselves. They are quick with customer service and pivoted nicely when shopify deprecated the old checkout process.

March 17, 2024

*EDITED* (Went from 700$ plus a month to 150$ plus a month with the premium pricing plan : 99$ per month plus 0.11$ per transaction after talking with customer support) I have been using sendowl for 7 years and used it even before I got a Shopify store. The app works really well and have nothing to complain about the app really. I even struggle to find a replacement. However, in october they changed their pricing. I went from 20$ a month to 150+$ a month (on the new plan). Customer support was nice, responsive and friendly. However since this is their new way of billing (flat fee + transaction %), they cannot do more for me. I am pondering whether I will be switching apps soon because it's just too expensive.

Nov. 2, 2023

June 26, 2023

I have very much enjoyed using SendOwl. It's been an app that has given me 0 issues. I understand with technology sometimes servers are going to go do for whatever reason, and SendOwl is always incredibly quick to get things working again the few times it has happened over the last 4 years. Very happy with this app, their customer service, and pricing. I will continue to use this app for my website!

June 20, 2023

We have used SendOwl to deliver our digital products since spring of 2020. Creating and uploading products is a breeze. The ability to create and sell product bundles was a game changer for our business. We have always been impressed by the ease of use on the Shopify platform. Their customer support team has always been a pleasure to deal with and has resolved any issue quickly.

April 21, 2023

Works smoothly and allows us to bundle products together easily for specific variants on Shopify. I also love that: - You can delivery in various formats, from redirect link to file upload to drip, to a service. - through SendOwl we can send product updates to all our customers. - when you process a refund on Shopify it automatically locks file access as well on SendOwl (but you can undo that if customer still needs access) - able to set up a link to the downloads page from all the customer touch points, like thank you page, order page, and order confirmation email.

March 23, 2023

I've been using SendOwl on my Shopify store for years, and it's honestly made selling digital products so much easier. The setup was simple, and I appreciate how it automates deliveries while still giving me control over download links. It's great to see my customers have a smooth experience, and I'm happy I can rely on SendOwl to keep things running smoothly. The whole process has become efficient and stress-free, which is exactly what I need!

April 14, 2025

After speaking with the CEO, I'm reminded just how amazing this company is. I greatly appreciate your time today! Original: Sendowl offers the flexibility we need, along with great customer support. They are always quick to reply and super friendly. Thank you for all you do!

Oct. 4, 2022

I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic!

Feb. 24, 2022

I have been using SendOwl integration with my Shopify store for over 5 years now. It is a great service, and helps me to deliver my digital goods to my customers. The dashboard is easy to use, and setting up products is very straight forward. Any time I have contact support they have been very quick to reply and super helpful to get any issues solved. I would 100% recommend using SendOwl to deliver digital files to customers via your Shopify store.

Jan. 26, 2022

Great so far! Worth the monthly fee as well! I appreciate the added features like link expiration limits, putting the customer's names on the PDF's for security, and that they DON'T automatically mark certain purchases as fulfilled when the digital downloads are sent in addition to physical products that are not yet fulfilled. My only issue is that by having the customer name automatically put on the PDFs, it takes away the interactive feature from the PDF.

Sept. 15, 2021

This app is a huge part of my business. I sell digital study guides, and SendOwl makes it possible to deliver electronic copies to my clients. It is the easiest digital delivery service I have ever used.

June 17, 2021

I have used this app well over a year now. I never have issues at all. Their support articles are awesome. And when I DO have a question, both times I've reached out to their support email, they have gotten back to me quickly with the answer + article to help me out. Chelsea, Paul, and Andrew have all helped me. Fantastic! I highly recommend this if you're selling digital content.

June 17, 2021

We have had 0 issues with this app. It was really easy to install and link to items in our store. We have been able to expand our reach to global customers through our eBook sales.

May 12, 2021

App works well for distributing licence keys on auto-pilot. The only thing I added myself is a way to track if a customer has opened the link to the download page in their email (to provide a 14-day money back when the customer has not seen the licence key yet). But this is of course specific to my needs.

April 15, 2021

Send owl has some of the best customer service I have seen in a while. Very helpful and prompt. Thank you!

April 8, 2021

I've used 20+ apps and this is the first negative review I've left. This app is complete garbage. Installing is a nightmare, managing your files is basically impossible and updating your files is literally impossible. I wish I had just built something from scratch instead of wasting my time/money.

March 18, 2021

This app has paired seamlessly with Shopify! Very easy to use, and they give great directions for implementing code. I highly recommend! The PDF stamping is one of my favorite features.

Dec. 26, 2020

They are fine for the basic case, but start to fail pretty badly if you do anything complicated. So far we have had problems with: Editing Orders, if you have an app that edit orders on shopify after the fact like a Post Purchase Promotion app send owl will fail to pick it up and not send it out to your customers Partial Refunds: if you give a partial refund to your user send owl sees that as a refund on the whole order and cancels the digital order. Their support is ok and getting back but in the end not very helpful. If you are bootstrapping something simple this is the app for you, but I would suggest against this app if you are dealing with 1000+ customers. Updating after reaching out and trying to work with support: I complained about orders being incorrectly cancelled. They assured me that unselecting a checkbox in their app would make it so they didn't get cancelled. That was wrong and after mass partial refunding orders I now have hundreds of orders to fix. I would strongly suggest against using this app and find one that works and has good support that understands their own product.

Oct. 30, 2020

We use this app to send software license keys + download link to our customers who purchase downloadable software. It's proven to be very efficient and helpful for what we need it to do. Our use is not necessarily the most common use and we're coming from a more robust solution on our old platform, but we were still impressed at its capabilities and were able to make it work for us. The support for this app is also very impressive, the responses and help you get is awesome and very valuable.