SendOwl
Sell digital products and downloads online today via SendOwl
Rating
4.4
feedback
164
chart
#4,490
All reviews
Rating Breakdown
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Oct. 9, 2021
Literally the worst app ever. But even worse than the app is the customer service. They often have massive outages, do not communicate the outages and then will not return word on customer service issues. Find another digital file delivery application. The only thing they know how to do properly is take payment
Thank you for your review, I can understand your frustration. However, as we noted in the support ticket exchange, the issue is not with SendOwl but with your external script. In other words, your own script is failing to generate the orders and the issue is not with SendOwl. -- UPDATE: The merchant did respond to the ticket and confirmed it was their script that caused the issue and not an outage with SendOwl. -- We do appreciate your business and hope we can help. And, for true [rare] outages, we do have real-time reporting and support.
Sept. 15, 2021
This app is a huge part of my business. I sell digital study guides, and SendOwl makes it possible to deliver electronic copies to my clients. It is the easiest digital delivery service I have ever used.
Thanks so much for taking the time to leave us a review, we appreciate your kind words. Cheers, SendOwl.
June 17, 2021
I have used this app well over a year now. I never have issues at all. Their support articles are awesome. And when I DO have a question, both times I've reached out to their support email, they have gotten back to me quickly with the answer + article to help me out. Chelsea, Paul, and Andrew have all helped me. Fantastic! I highly recommend this if you're selling digital content.
Always happy to help and glad to hear of your experience! Thanks for the recommendation. Cheers, SendOwl.
June 17, 2021
We have had 0 issues with this app. It was really easy to install and link to items in our store. We have been able to expand our reach to global customers through our eBook sales.
Wow, that's great to hear how we've helped you and your business! Thanks for sharing your experience and feel free to reach out at any time. Cheers, SendOwl.
May 28, 2021
Works like a charm and very easy to set up and use. Awesome support and lot's of fantastic features.
Hi, thanks for the kind words and so glad to hear it's working so well for you! We're here if you need us. Cheers, SendOwl.
May 12, 2021
App works well for distributing licence keys on auto-pilot. The only thing I added myself is a way to track if a customer has opened the link to the download page in their email (to provide a 14-day money back when the customer has not seen the licence key yet). But this is of course specific to my needs.
Thanks for taking the time to leave your comments. It's much appreciated. Let us know if we can help with anything. Cheers, SendOwl.
April 15, 2021
Send owl has some of the best customer service I have seen in a while. Very helpful and prompt. Thank you!
Thanks for the kind words! Let us know if you need anything. Cheers, SendOwl.
April 8, 2021
I've used 20+ apps and this is the first negative review I've left. This app is complete garbage. Installing is a nightmare, managing your files is basically impossible and updating your files is literally impossible. I wish I had just built something from scratch instead of wasting my time/money.
Thank you for your review. I'm sorry to hear about the issues you are having. I've looked through our support tickets and I can't find any related to updating files, or the update function not working. I'd love to see if we can help. Would you be able to reach out to me at paul@ sendowl.com or open a ticket with us, and we can work on a solution for you? Cheers, SendOwl.
April 5, 2021
I used this app to help me deliver my ebooks and it works but it comes with a few kinks and intricate complications. For instance, when customers go to download from their email, they should be able to immediately download and not receive another long link to download from. The process for the customer to receive their product should be seamless but it isn't so much so. I wasn't aware of this process until I acted as a customer of my own store to see how the process was going. It wasn't that great to me.
Thanks for your review and feedback! You are correct that we generate an order download page for every customer and they need to go to their unique order page to download their purchase(s). We do it that way for a couple of reasons. The first is that some orders contains dozens of files and adding each of those links to the Shopify order email would make the order email difficult to read. The second reason is for download security as each link is designed to expire after a set number of uses. This helps prevent file sharing and secures the download. You can control access to the links in the buyer's order page from the SendOwl dashboard. The same level of link protection and security would not be possible if the links were shown in the email. Having said that, I hear you and understand your concerns! I'll discuss this with the team to see if we can make the process smoother for the buyer. Cheers, SendOwl.
March 18, 2021
This app has paired seamlessly with Shopify! Very easy to use, and they give great directions for implementing code. I highly recommend! The PDF stamping is one of my favorite features.
Thanks for the kind words! If you ever need us, please don't hesitate to reach out to us at [email protected]. Cheers, SendOwl
Dec. 26, 2020
They are fine for the basic case, but start to fail pretty badly if you do anything complicated. So far we have had problems with: Editing Orders, if you have an app that edit orders on shopify after the fact like a Post Purchase Promotion app send owl will fail to pick it up and not send it out to your customers Partial Refunds: if you give a partial refund to your user send owl sees that as a refund on the whole order and cancels the digital order. Their support is ok and getting back but in the end not very helpful. If you are bootstrapping something simple this is the app for you, but I would suggest against this app if you are dealing with 1000+ customers. Updating after reaching out and trying to work with support: I complained about orders being incorrectly cancelled. They assured me that unselecting a checkbox in their app would make it so they didn't get cancelled. That was wrong and after mass partial refunding orders I now have hundreds of orders to fix. I would strongly suggest against using this app and find one that works and has good support that understands their own product.
Oct. 30, 2020
We use this app to send software license keys + download link to our customers who purchase downloadable software. It's proven to be very efficient and helpful for what we need it to do. Our use is not necessarily the most common use and we're coming from a more robust solution on our old platform, but we were still impressed at its capabilities and were able to make it work for us. The support for this app is also very impressive, the responses and help you get is awesome and very valuable.
Oct. 11, 2020
I have been using Sendowl for more than 3 months now without any hiccups. It does everything I need it to.
May 10, 2020
Support for this app is horrible.They dont get back to you at all. I have reported them to shopify also and actively looking for the substitutes.
May 1, 2020
DO NOT USE THIS APP if you have recurring orders/subscriptions! I have sought support on this aspect twice and been met with astonishment and limited understanding. I wish to throw SHOPIFY under the bus here as well, as they truly do not care about how their 3rd parties interact with the shopfront. Imagine if hundreds of your customers were to each receive hundreds of automated emails over a 30 minute period. I've been crippled with shame and embarrassment. SendOwl, you're welcome to reach out to me for details of this horrific experience. Shopify, I suggest you look in the mirror as well.
April 25, 2020
Love the app. We have been using it for three months now to fulfill digital magazine downloads, works like a charm! Support (we only needed it once for a question) was also very quick and helpful. Hope they will be adding even more features going forward. My personal wishlist is (1) tracking downloads in Shopify and other apps such as Klaviyo (we have some customers who get confused between physical and digital variants, could then send automated mails to customers who have not yet downloaded the product after some days). (2) being able to set the auto-fulfillment flag at product level, instead of the account (we have physical products with an attached digital file where we do not want auto-fulfillment, but also digital-only where we do want auto-fulfillment).
April 18, 2020
SendOwl is working great so far, setup was easy and it does what it's supposed to. Recommended ! I would love if you would add a cheaper plan in the future. Thanks!
Jan. 26, 2023
Update 1/26/23: After 5+ years of using SendOwl and 240K+ orders processed. I finally made the switch to the "Downloadable Digital Assets" app. Let me add some credibility to the review: We run a very successful digital asset based business and have been featured in several Shopify ads, marketing materials, etc. A year ago SendOwl was purchased and came out with new pricing, taxing each transaction that was processed through their service. I'm self hosting on Amazon S3, so my monthly bill went up minimum 2x because I was "high volume". Ironically, all plans now have a per order fee attached to them regardless of volume. And a free plan asking 5%!? Get the #$&$ out of here! Shopify has a free app for that. I have no problem paying for a product that adds new features, but they never arrived even after multiple conversations with the new owner/CEO. Add to that multiple major outage incidents over the last 2 years and I finally threw in the towel. The new app I'm using has all the features I requested from SendOwl over a 2 year period, but was never delivered and I'm extremely happy so far. SendOwl is a great product, but the pricing model is disgusting, the customer service sucks, outages are a real issue, etc.. I'm allergic to rent seeking and thank god we had a choice to switch to a better product. Do yourself a favor and avoid this app. ---------------------------------------------------------------------------------------- Original Bad Review: Been a SendOwl user for years. The product works. New features have been slow or non-existent and the customer service is awful. We've had amazing results delivering files to our customers until today. Several hundred orders are going unfulfilled and we're getting the classic "non answer" customer service. Look at other options and alternatives for digital delivery needs before settling on SendOwl
Hi: thanks for the note about SendOwl being a great product. We value all customer feedback - good and bad. SendOwl does a lot under the hood, and think our pricing is very fair. Any user can choose to be on a flat per order fee structure (avg 30 cents); the 5% is for folks that do not want to pay a SaaS fee ever. We have a lot of users that love the flexibility of it and it ends up being a lot cheaper than a 15/month plan. That said, we are very sorry to see you go and wish you continued success. If you ever want to come back and discuss features you'd like to see, please do reach out. -Matt, CEO
March 7, 2020
This is a great app. Their customer support is awesome and they reply super fast. Paul is always very helpful. The user interface is very nice.